Christopher Castro Email & Phone Number

Hamilton, Bermuda, BM

- Managed procurement processes by submitting and tracking orders through NetSuite- Oversaw and monitored the process of equipment returns to ensure accurate tracking and accountability- Managed and troubleshot video monitoring Network Video Recorders (NVR) to ensure optimal performance and reliability- Supervise and train staff in troubleshooting.

Abingdon, Oxfordshire, GB

- Reviewed support logs for Sophos Endpoints- Provided support through various methods to clients- Supported Sophos Central Admin, Sophos Endpoint/Server- Configured Sophos Central Admin settings to meet customers’ needs- Applied strong technical and excellent organizational and time management skills- Remained highly motivated to achieve client.

Fairfax, VA, US

- Provided Tier 1, 2, and 3 support for Invincea Endpoint Protection- Assisted with processing threat detections submitted by customers or found in software- Trained newly hired employees and guide colleagues- Created, maintained, and updated guides for software and supported clients through telephone, messaging, and emailing applications- Created.

Washington, DC, US

- Provided help desk support for regional and global users via phone and ticketing system and performed hands-on support for all computer systems.- Facilitated the imaging, deployment, and set up of computers (PC and Mac) and peripherals and provided audio/video support to both staff and clients in their meeting and/or conferencing needs.- Assisted and.

Mclean, VA, US

- Provided technical support and troubleshooting to customers- Diagnosed and repaired common hardware and software issues- Installed, configured, and upgraded computer hardware and software systems- Maintained user/phone list within provided applications and assisted in the administration of Microsoft Exchange email system- Investigated technological.

Atlanta, Georgia, US

- Supported clients either by phone or in person, troubleshooted/reinstalled Windows XP and Windows 2000, repaired and recovered files from Windows as needed. - Troubleshoot Dell/IBM laptops, trained employees with the use of provided software- Documented, maintained, upgraded, or replaced hardware and software systems- Identified, analyzed, and repaired.

Hanover, MD, US

- Set up 2 conference rooms with call center equipment, was responsible for troubleshooting DSL, phones, laptops, and cash registers, and upgraded and migrated PC from Windows 2000 to Vista- Took inventory of all the equipment at various businesses, installed and relocated PCs and laptops, and installed Electronic Shelf Labeling and Xerox printers

-Managed installation of HP servers, sent data packages via FTP, and managed project requests for new workstation deployments- Provided testing for desktop applications after critical changes were made, interacted with clients and staff to assist with complex technical issues, and provided hardware technical assistance to novice users and support readily.

- Installed and maintained security cameras and microphones to ensure the safety and security of the premises.- Resolved complex software and hardware issues, ensuring minimal downtime and maximum productivity for end-users.- Provided technical support and assistance to employees in resolving PC-related issues and ensuring smooth operation of computer.

Network Technologies, Computer And Information Sciences And Support Services

A+ Certified Technician, Information Technology