Christopher Cavendish Email & Phone Number

Atlanta, Georgia, US

Atlanta, Georgia, US

• Architecture of Cisco Collaboration suite, delivering voice solutions through Cisco Call Manager, Cisco Unity and Contact Center. Responsible for deploying, maintaining, and upgrading Cisco VoIP applications, devices.
• Monitor production VOIP infrastructure proactively mitigating collaboration related issues. Provide root cause analysis and permanent resolution of VoIP system issues.
• Manage vendor relationships and negotiate support contracts for OPEX annual renewals. I ensure our VOIP systems are secure and leveraging stable software deployments for production.
• Conduct Proof of Concepts and identify and design opportunities and ideas for automation and other process improvements.
• Implement design improvements for a highly redundant and available voice network, developing reliable disaster recovery procedures to support business continuity.
• Architecture, administration, and maintenance of Webex Control Hub including beta testing new products for Cloud Connected UC.

Atlanta, Georgia, US

• Upheld corporate integrity by adhering to compliance standards within the Piedmont Healthcare Corporate Compliance Program.
• Strictly followed HIPAA guidelines and regulations to ensure confidentiality and security of sensitive information.
• Developed and implemented plans for changes to production environments in accordance with the Change Management Process.
• Devised and executed strategy for monitoring VoIP infrastructure using Solarwinds and other advanced software monitoring tools.
• Established technical knowledgebase references, architecture and enterprise standards for Cisco collaboration environments.
• Documented and maintained a comprehensive inventory of telecom assets, phone numbers and all associated parts and supplies.

Atlanta, Georgia, US

• Orchestrated the creation, implementation and auditing of VoIP and Collaboration procedures and guidelines, documentation, and training plans for internal team use.
• Led the professional development of junior team members in in Voice and Collaboration.
• Conducted bi-weekly team stand up meetings to strategically plan Agile sprints eliminate roadblocks and celebrate achievements.
• Collaborate with other engineers and operations individuals across diverse services and infrastructure organizations to address issues, provide technical feedback, and to contribute to the overall architecture target.
• Managed and supported approximately 21 voice and collaboration services through mergers and acquisitions, encompassing UCaaS, Avaya Aura, Avaya IP Office, Nortel, and Vertical PBX solutions.
• Evaluated and recommend purchases of voice, collaboration and network hardware, peripheral equipment, and software.

Atlanta, GA, US

• Delivered 24x7x365 support for pipeline critical technology, data center and cyber security monitoring.
• Ensured adherence to Compliance Regulations requirements, particularly while handling TSP/Public Safety/Government level accounts.
• Executed the implementation and maintenance of crucial data networks, including T1, Cellular, Satellite, and back up dial.
• Led as the primary technician overseeing Call Manager and Cisco Unity environments, handling moves, adds, changes and deletions for all pipeline corporate and field offices, as well as handled RMA requests.
• Played a key role in the development, migration, and deployment upgrades of technologies such as Cisco Spark, Webex, Skype, and wireless controller upgrades.
• Successfully deployed, upgraded, migrated, and supported the Solarwinds environment for both existing and newly established sites.

Atlanta, GA, US

• Served as the escalation point for resolving critical customer issues that Tier 1 or 2 could not address.
• Coordinated ticket resolution by collaborating with customers, vendors, and other ITSPs to minimize customer downtime.
• Utilized Siebel and Kayako for trouble ticket entry, escalation, and administration.
• Managed and served as a SME for Aretta Cloud PBX, Broadsoft Virtual Cloud Phone Systems, Cisco Phone Systems, and Toshiba Linux phone systems.
• Provided comprehensive telecom and network hardware support for Cisco and Juniper switches, routers, hubs, and phone systems (PBX/CBX)
• Single Point of Contact for field engineers assisting in resolving routing and switching changes and deploying new hardware.

Atlanta, GA, US

Kennesaw, GA, US

Atlanta, Georgia, US

Armonk, New York, NY, US