• Oversee and lead the application development initiatives, ensuring the delivery of high-quality software solutions focusing on business efficiency/optimization.• Develop and execute a comprehensive application development roadmap aligned with organizational goals.• Drive the planning, utilization, and optimization of Microsoft Dynamics, PowerBI, PowerApps, SharePoint, and Power Automate to enhance business processes and decision-making • Lead the development and implementation of analytics and reporting solutions to extract actionable insights from organizational data.• Ensure data accuracy, integrity, and security in analytics and reporting processes.• Develop and implement strategies for leveraging Azure cloud services to enhance scalability, reliability, and performance.• Manage the migration of applications and services to Azure.• Implement and manage change control processes to ensure the stability and security of applications and systems.• Work closely with stakeholders to assess the impact of changes and mitigate potential risks.• Provide strategic direction for operations, including Microsoft 365 administration, and network infrastructure.• Collaborate with cross-functional teams to ensure the availability, reliability, and performance of IT systems.• Develop and implement IT security strategies to safeguard organizational assets and sensitive information.• Stay informed about the latest cybersecurity threats and ensure the implementation of robust security measures.• Manage vendor contracts, negotiations, and performance to ensure alignment with organizational goals and standards.• Oversee the end user support team, ensuring timely and effective resolution of IT-related issues.• Regularly report on the progress of key projects, challenges, and achievements within the IT department.• Provide strategic insights and recommendations to the CTO on technology trends and advancements.

• Directed application production operations, streamlined processes, and reduced outages/degradations.• Led BC/DR practices between 3rd party vendors and Ally Bank• Integrated Mortgage Support into Production Operations. Taking on the support of the Mortgage environment, creating SLA between vendors and Ally, defining Tier Levels, and Failed Customer/Agent Interaction scope.• Incorporated 3rd level support to MasterCard and Customer interaction.• Built alert monitoring and dashboards for predictive incident awareness.• Reduced overhead cost redundant non-essential monitoring tools.• Worked with auditors to define application runbooks and playbooks to meet governance policies.

• Supported a 24x7 operational environment supporting: Windows Servers, Network, Ally and Vendor Applications, Change Management, Incident Management, Problem Management and Root Cause Analysis.• Led mission critical administrative aspects of Ally Invest (TradeKing and MBTrade) for preparation of the next day stock exchange and develop Ally Invest web site validation tools for 24x7 uptime requirements.• Provided live-data executive Power BI SLA dashboard reports to leadership on Incident KPIs/SLAs.• Managed and collaborated with engineering and operations support teams in system degradations and outages. • Increased visibility with ISP providers for WAN support.• Designed, implemented, and enhanced disaster recovery strategies.

• Defined the mission and vision of the IT organization to foster business-oriented culture and mindset.• Provided strategic direction and oversight for the design, development, operation, and support of IT systems.• Led the development of the IT strategy and roadmap to ensure integration with the enterprise's strategic planning process, and the resulting business strategy and plans.• Directed the development of IT sourcing strategy and executive oversight for strategic vendor/partner management.• Managed IT RFP, Price Negotiations, Contract Terms, Budget Reviews, Training & Company Expectations• Created synergies to enable cost-effective innovative shared solutions to meet business objectives.• Developed annual operating and capital expenditure budget to align in the enterprise strategic goals.• Led the establishment and execution of a digital workplace strategy.• Developed enterprise technology standards, governance processes, and performance metrics to meet IT deliveries.• Led the Disaster Recovery/Business Continuity technical solutions.• Restructured teams to streamline operations, reduce redundancies and improve performance of operations.• Created security team that handled monitored internal/external threats. • Engaged with counterparts across the campus to leverage standards and common tools within Ellucian ERP• Implemented VMware Virtual Server and Desktop Horizon Technology, vRealize Automation, SolarWinds, and Tableau reducing overhead cost and extending current computer infrastructure life cycle.

• Led the Tech Services Team in the selection, design, administer, configuration, testing, installation, management, documentation, maintenance, security, and disposal of all computer and software related technologies.• Managed dealer and point of sales (POS) systems.• Designed and implemented Change Management processes for all Information Technology changes.• Implemented Flexera Admin Studio, FlexeraApp Portal, and SCCM development and production environment.• Executed VPN solutions test environment for off-site access to Schoolcraft College internal network.• Instituted ServicePro for tracking all Service Request and support needs.• Designed Change Management processes for all Information Technology changes.• Implemented 24x7 registration capabilities for open enrollment.• Established 1st level support desk, creating necessary tools to allow them to reset Active Directory (AD) passwords without having to give out the AD Console.• Streamlined Operating System (OS) Build, reducing the number of OS Images from 80 images to 1 image.

• Coordinated the alignment of the client and server infrastructure within the United States, Canada and Mexico with vendor management. Using ERP system for asset management.• Led the strategic day to day technology (applications and infrastructure) that interacted on a client/server.• Instituted client/server standards to better serve and communicate engineering requirements to application teams. • Developed workflows in the Avaya call system and supporting customer requirements in the contact centers.• Directed development of IT systems aligned with strategic requirements.• Managed IT systems operations in the development, implementation, and to ensure data protection, security and privacy for all customers and other stakeholders.• Managed Disaster Recovery Client/Server Team• Directed the application certification team in MSI technology and SCCM distributions in a controlled rollout. • Provided direction and expert technical support to all employees/contractors concerning application support, information distribution, problem resolution, PC education, and hardware/software.• Project managed the development and deployment of enterprises applications.

• Project Management Active Directory Migration - Separation of domains between Chrysler and Chrysler Financial. Involved testing processes and validation of network connectivity and providing approved timelines for implementation around business hours. Requirements of all Active Directory Domain Controllers and SMS Servers to be rebuilt/reloaded and bringing appropriate teams together for additional configurations and testing.• Client Security – Working with application teams to have their application compatible with operating systems at user level rights – To enhance security and reduce system vulnerabilities and security threats/viruses.• SCCM/SMS Team Lead/Operations – Enhanced SMS 2003 operations by utilizing schedule operations to automatically and slowly rollout applications in a controlled environment to keep support calls to a minimum and provide sufficient time for support groups to resolve possible application conflicts. All applications installations to run in silent mode. Upgraded to SCCM 2012• Application Packaging – Team Lead and member of the application team to re-package applications that could not be installed on clients in silent mode and to reduce downtime and increase in employee productivity. Re-Packaging to allow single file installation that would work in all locations and install site specific configuration requiring no user interface.Support and packaging of Chrysler Financial applications has provided a keen insight into the technical and business functionality of Chrysler Financial applications.• Project lead in the development and/or deployment of numerous Chrysler Financial Enterprise required applications such as Lotus Notes, Windows 2000, Windows XP… Responsible for the thorough testing and preparation of the deployment of Microsoft Products, Windows XP, Active Directory Migrations and bring client security rights to user level rights. Coordinate application testing with all Chrysler Financial teams.

• Responsible for configuration, deployment and installation of over 30 Hewlett Packard as well as to ensure stable connectivity for the user population on all LANs.• Responsible for the design, implementations and maintenance of over 50 Novell servers and 40 NT network servers NAFTA wide.• Responsible for the installation and administration of the ArcServe and Backup Exec archive system NAFTA wide.• Develop method of distribution of applications to client workstation, using Norton Network Console and WISE. • Responsible of the design of the field’s client workstation software load and the distribution of the client software load via GHOST.• Diagnose and service client workstations, printers and software issues.

• Responsible for the configuration, deployment and installation of over 30 Hewlett Packard Hubs, and to ensure stable connectivity for all sites, for the user population.• Responsible for the design, implementations and maintenance of over 50 Novell servers and 40 NT network servers NAFTA wide.• Responsible for the installation and administration of the ArcServe and Backup Exec archive system NAFTA wide.• Diagnose and service client workstations, printers and software issues.• Develop method of distribution of applications to client workstation, using Norton Network Console and WISE. • Responsible of the design of the field’s client workstation software load and the distribution of the client software load via GHOST.

• Responsible for the design, implementations and maintenance of over 50 Novell servers and 40 NT network servers NAFTA wide.• Responsible for the installation and administration of the ArcServe and Backup Exec archive system NAFTA wide.• Maintain the LAN Ethernet wiring topology and infrastructure of 40 sites to ensure stable connectivity for the user population.• Diagnose and service client workstations, printers and software issues.• Develop method of distribution of applications to client workstation using Norton Network Console. • Responsible of the design of over 3,400 client workstation’s software loads and the distribution of the software.