● Fostering a positive atmosphere for staff and clients, providing outstanding customer service● Resolving turbulent situations towards mutually beneficial outcomes, forging harmony from conflict● Actively leading teams of up to 20+ employees, across multiple departments● Developed a standardized training system for new employees / adopted by regional branches● Making calm and rational decisions amidst an, at times, chaotic atmosphere● Formulating budgets, pricing strategies and modernizing inventory procedures● Adapting my time and resources to multitask this variety of responsibilities simultaneously● Streamlining daily processes to accommodate a fast-paced environment: by establishingcommunication protocols, changing the structure and scheduling of staff, reprioritizing tasks, andcreating digital templates with easy-to-follow usage instructions

Provided onsite audio-visual technical support for conferences and events: installing andtroubleshooting projectors and sound systems, helping clients set-up laptops for presentations,teleconferencing, mounting lighting, staging and decor, some web-conferencing experience● Personalized services; exemplified a comprehensive understanding of our clients’ needs● Customized client database to ensure optimal care experience● Translating correspondence, presentations, and billing reports into French or English● Point of contact for clients throughout all phases of an event from pre to post as well as follow-up● Innovated organizational techniques which became regional standards● Maintained a high level of professionalism and confidentiality with hotel guests and colleagues● Embraced and leveraged the W Hotel brand towards driving guest satisfaction and retention● Hired, evaluated and trained new and seasoned technicians● Rapidly learned, demonstrated and sold new technologiesAchievement: Award for highest Regional Guest Satisfaction Survey average, 2015Provided learning and development opportunities for employees.

IntegrityEfficiencyTeamworkAttention to detailCommunicationExceeding customer service standards

Intermediate Floor Contortion and Visual Act Mascara Montreal/2009Cyberlesque/2009

● Collaborated with marketing teammates spearheading designs and creatives for print and web● Structured new inventory mainframe and formed a digital client database● Handled international shipping of merchandise● Cultivated strong relationships with vendors