As an Asset Management Specialist, here are some of my responsibilities and objectives:• Provides information regarding equipment, services, and policies; handles tickets and inquiries on various inventory related matters, such as lost/stolen/damaged equipment, equipment reassignments, and individual office concerns; Initiates and processes invoices for lost/stolen/damaged equipment.• Conducts physical inventories of equipment in Senate offices and Committees; updates inventory management system; enters and updates computer databases for tracking equipment; generates periodic reports; ensures that all changes and updates resulting from additions, deletions and assignments of items are inputted and accurately completed.• Receives and processes vouchers, invoices, and receipts. Adding IT and General Office Equipment purchased outside the SAA Catalog.• Issues SAA Temporary Property Passes and SAA Asset Tags to Senate employees for equipment.• Adds, changes, and deletes products and services to the technology catalog.• Serves as a liaison between the Senate and the General Service Administration (GSA) on local and stateequipment; maintains and provides accurate documentation of equipment assignments to Senate offices.• Reviews, assigns and monitors the ordering, receiving, shipping, issuance, delivery, transfer, installation, and disposal of equipment; Receives, analyzes and validates all General Office Equipment orders.• Serves as liaison between Senate offices and vendors for billing issues, equipment concerns and tracking orders; maintains and provides accurate documentation of equipment assignments.• Creates purchase requisitions for all General Office Equipment purchased by Senate Offices through the SAA.• Works with SAA Finance and vendors to resolve billing questions for Senate offices.• Other duties as assigned.

Videogaming company specializing in industry journalism, event coverage, and product reviews.Co-Founder and Editor-in-ChiefI ensure that Confident Gamers continue to grow with the video gaming industry. Finding new ways to meet and present Confident Gamers to the public. Making Confident Gamers a viable source for industry news, articles, reviews, and gaming content.• Key IT Qualifications and Responsibilities –o Purchasing, Building, Installing and Updating all PC’s.o Perform routine Antivirus updates and scans.o Perform routine PC backups.o Setting Up and Troubleshooting Issues related to Capture Devices.o Oversee proper functionality of website via WordPress• Content Production - Digital and video editing and production.• Social Media Management and Marketing - Managing company’s social media presence across various platforms.• Customer Service and Public Relations - Engaging with followers, developers, Public Relation firms daily to fulfill requests and answer queries.

A Marketing & IT Consulting business dedicated to passionately serving the small and non-profit businesses of Montgomery County Maryland with integrity and excellence.The IT services that we provide include troubleshooting, installations, set-ups, secure erasure, backups, security checks, upgrades, custom PC Building, and much more.

These are the duties done while assisting the IT Logistic team:Assist in the daily receiving and shipping of requested orders.Maintain and track IT equipment logs of state office equipment.Perform troubleshooting of IT equipment.Responsible for receive used IT equipment and using various software applications, decommission said IT equipment by erasing the data securely.If software data erasure is not available, physically removing drives and dispose of drive with various methods. Experienced in using degausses for magnetic media.Assisted in maintain records of disposal.Assisted with cables and equipment requests.Assisted with equipment setups.Assisted with on-site physical inventory of Senate offices and Committees equipment.Daily relocating of office pallets with the use of both mechanical manual pallet jack as well as electric pallet jack.These are the duties done while assisting the IT Mobile Communication Services team:Assist with Accessory purchase requests via Asset Manager.Assist with Mobile Rate Plan Change requests via Asset Manager.Assist with Mobile Equipment Reassignment requests via Asset Manager.Assist with Mobile Activation of Spare Equipment request via Asset Manager.Create necessary Helpdesk tickets via the Service Management platform.Provide onsite assistance with ordered devices and accessories pick up.Assist with inventory restocking of devices and accessories.

Responsible for tasks and projects within Hardware Support, User Support Help Desk and IT Security.Hardware responsibilities included:• Assisted with the successful deployment of the Windows 10 OS to a law firm of 500+ employees. • Updating firmware on desktops in order to upgrade devices OS. • Responsible for using System Center Configuration Manager to image upgraded laptops, thin clients and desktops.• Responsible for updating the firmware on various docking stations.• Responsible for start to finish process of profiling devices for users ensuring said device functions correctly as well as have correct applications.• Troubleshooting various issues related to any hardware items.• Responsible for using appropriate utilities to ensure proper data erasure prior to equipment recycling.• Proficient in hard drive swapping or replacement (3.5-inch, 2.5-inch, and M.2)• Responsible for equipment setups and removals.User Support Help Desk responsibilities included:• Provide the highest level of customer service while troubleshooting end user issues ensuring confidence in an end resolution.• Utilizing the Footprints Ticketing System to track, review, and assign tickets throughout the entire process.• Knowledge of using Active Directory in order to manage various Groups ensuring the correct execution of Policy.• Utilizing VNC Viewer to provide remote desktop assistance to users to troubleshoot and resolve issues.• Utilizing RSA Security Console to troubleshoot user login denials as well as assigning and managing SecurID Tokens both hard and soft.• Working alongside IT Security, administrating remote equipment wiping due to lost or theft of laptops via the Absolute Software.• Provide assistance utilizing Accellion, the firm’s Secure File Transfer Protocol.• Provide assistance setting up and using Blackberry Works for firm’s Mobile users.• Maintaining a high level of knowledge via various training courses.

Law Firm which offers services in General Litigation and Healthcare Reimbursements. Healthcare Operations Assistant ManagerI provided Desktop Support to the law firm via email tickets, phone calls or one on one. Responsible for designing email and social media campaigns as well as maintain firm’s website utilizing WordPress and light HTML coding. I also assisted the Healthcare Operations Manager while managing a team of appeal writers and support staff. • Key IT Qualifications and Responsibilities - o IT Support troubleshooting office equipment, phones, desktops, printer issues, etc.o Assisting with file transferring via FTP ensuring HIPAA compliance.o Installing and updating Office programs and equipment installations.o Work with 3rd Party IT Vendors• Social Media Management – Monthly Email Marketing Campaign design, website management, LinkedIn profile maintenance.

• Answering incoming phone calls routing to correct personnel• Check, respond, resolve emails daily• Prepare/receive office supply orders• Maintain firm’s Phone Directory• Process mail and package(s)o Sorting and opening firm’s mail• Enter Billing book information• Run TABs back-up• Run AR Summary Report• Restock paper for office equipment• Restock break room utensils• Process Costs associated with:o Copy Chargeso Travel Reimbursement Chargeso E-Filing Chargeso Court Costs• Prepare Fee Statements for Healthcare branch of the Firm• Process AP o Encoding payment• Process AR o Writing up deposit informationo Match statements with checkso Entering payment information to clients statement(s)o Process any necessary Write-Off adjustmentso Maintain Write-Off spreadsheet• Social Media Managemento Design monthly blog postso Design and schedule Constant Contact campaignso Maintain and update Constant Contact subscriber listo Maintain firm’s websiteo Report stats of each Constant Contact campaign and present informationo Analyzes Constant Contact reports and make necessary adjustments to campaigns to attain a greater reach and engagementso Design attorney’s blog posts on their LinkedIn profiles• Any projects as assigned by upper management• IT Supporto Maintaining and updating VoIP company directory Maintaining and updating extensionso Office equipment maintenanceo Office program and equipment installationso IT Support troubleshooting office equipment, phones, desktops, printer issues, etc.o Assisting with file transferring via FTP ensuring HIPPA complianceo Assisting with encrypting and decrypting secure files

I provided IT support to office while maintaining a sense of professionalism for the office. Direct assistance to company president and support staff. While doing this, I am actively seeking to improve setting and maintaining administrative task deadlines; improving closing the loop on communications; assisting with workload balancing on projects; facilitate process improvements in the office.• Key IT Qualifications and Responsibilities –o Office equipment troubleshooting, set-up, and maintenance.o Desktop Support.o Troubleshooting A/V Conference room equipment.o Created Manual and Trained Staff on new Postage equipment. o Work with 3rd Party IT Vendors• Administrative Support – Calendar and Phone management, office supply ordering and maintenance, support the Office Manager.

I provided direct administrative assistance to company’s Chief Operating Officer as well as the Vice President of Operations.• Key IT Qualifications and Responsibilities –o IT Liaison between local and corporate office.o Desktop troubleshooting and support.o Workstation set up.o Credential testing and verification for new employees.o Software installation and updating. o New equipment purchasing and setups.o Web and Video Conference setup and troubleshooting.• C Level Administrative Support - Assistant to COO & VP of Operation as well as five managers and supervisors. Responsible and privy to highly confidential information.• High Volume Support - Aided 70+ clinicians in the MD area.

• Preparation of customer(s) invoice(s).• Process credits and/or debits on invoice corrections.• Assist the operations manager with filing documents and other administrative duties.• Process account receivable checks.• Manage account payables.• Liaison between warehouse and office.• Receive and track warehouse deliveries.

- Assist field superintendant in completion of construction projects.- Maintain day to day daily reports of project progress.- Supervise sub-contractors with end result of completion of project.- Oversee anywhere from 2 to 20 construction personnel on any given project.