• Developed a Python-based automation tool that significantly streamlined customer account processes, incorporating data validation, backups, version control, and logging features.• Worked directly with enterprise clients through email and virtual meetings to discuss integrations and provide technical support. Occasionally attended in-person company events to engage with clients, discuss solutions, and foster strong relationships.• Built React applications to replicate and troubleshoot customer integration issues, which helped with accurately investigating and resolving customer issues.• Leveraged BigQuery to research and resolve customer issues, creating documentation and code snippets for junior team members.• Monitored AWS CloudFront for transcriber problems and Firestore for platform errors. Developed a Chrome plugin to simplify navigating the Firestore UI.• Debugged frontend code using Chrome DevTools and investigated customer iOS/Android SDK integration issues with Xcode and Android Studio.• Utilized Postman and RapidAPI to troubleshoot API endpoints. • Educated customers on API usage, and contributed to internal and external API documentation.• Used Splunk, Sentry, and Papertrail to track logs and identify streaming errors, and employed Grafana for uptime monitoring.

• Consistently achieved a 94% customer satisfaction score• Provided technical assistance to DigitalOcean customers• Walked new customers through Linux server configuration, and consulted customers on Cloud deployment strategies• Identified and addressed any potential server issues before they affected customers• Provisioned test environments using Terraform and Ansible to replicate customer issues.

• Conducted daily virtual meetings with new and existing DigitalOcean customers to identify their unique business needs and goals.• Proactively identified and pursued upsell opportunities with existing customers• Prospected inbound leads daily using Salesforce, and prospected outbound leads using LinkedIn Sales Navigator, Outreach, and ZoomInfo

• Qualified and developed new contacts and prospects within defined Mid-Market and Enterprise accounts. • Prioritized inbound leads through web inquiries, marketing events, and informational webinars. • Promoted cybersecurity solutions to professionals across various verticals, engaging with stakeholders at various management levels.• Collaborated with Account Executives to refine prospecting strategies, enhancing sales pipeline growth. • Achieved 124% of Training Plan.

• Generated demand for Yelp's platform by cold-calling independent businesses, responding to incoming leads and leading clients through over-the-phone demonstrations.• Used Salesforce to manage a pipeline of clients across a myriad of industries.• Built relationships with key decision-makers to increase brand awareness.• Achieved 172% of Quota between September 2019 and October 2019, and 140% of Quota between January 2020 and February 2020.

• Regularly worked in challenging environments, including temperatures as low as -20°F for extended periods.• Utilized a Motorola WT4090 to determine picking paths, order sizes, and quantities of merchandise, ensuring accurate and efficient order selection.• Retrieved merchandise from pallets using pallet trucks and large lift trucks, including the Crown RMD 6000, often operating at heights of up to six stories.• Handled shipment, paperwork, and count of controlled pharmaceuticals destined for HEB's Pharmacy departments, and ensured they were kept above minimum temperature requirements.

• Operated material handling equipment, such as forklifts and pallet trucks, to load, unload, transport, or stack material.• Used a Motorola MC9090 scanner to verify inventory by comparing physical counts of stock to database records, ensuring accurate product and count for each shipment, logging items as shipped, and identifying discrepancies for correction.• Ensured compliance with safety regulations by cleaning and maintaining supplies, tools, equipment, and storage areas.• Inspected stock items for wear or defects, reporting any damage to supervisors to maintain inventory quality.