Christopher Chappell Email & Phone Number

New York, NY, US

Stockholm, Stockholm County, SE

• Developed a Python-based automation tool that significantly streamlined customer account processes, incorporating data validation, backups, version control, and logging features.
• Worked directly with enterprise clients through email and virtual meetings to discuss integrations and provide technical support. Occasionally attended in-person company events to engage with clients, discuss.
• Built React applications to replicate and troubleshoot customer integration issues, which helped with accurately investigating and resolving customer issues.
• Leveraged BigQuery to research and resolve customer issues, creating documentation and code snippets for junior team members.
• Monitored AWS CloudFront for transcriber problems and Firestore for platform errors. Developed a Chrome plugin to simplify navigating the Firestore UI.
• Debugged frontend code using Chrome DevTools and investigated customer iOS/Android SDK integration issues with Xcode and Android Studio.

New York, NY, US

• Consistently achieved a 94% customer satisfaction score
• Provided technical assistance to DigitalOcean customers
• Walked new customers through Linux server configuration, and consulted customers on Cloud deployment strategies
• Identified and addressed any potential server issues before they affected customers
• Provisioned test environments using Terraform and Ansible to replicate customer issues.

New York, NY, US

• Conducted daily virtual meetings with new and existing DigitalOcean customers to identify their unique business needs and goals.
• Proactively identified and pursued upsell opportunities with existing customers
• Prospected inbound leads daily using Salesforce, and prospected outbound leads using LinkedIn Sales Navigator, Outreach, and ZoomInfo

Redwood City, California, US

• Qualified and developed new contacts and prospects within defined Mid-Market and Enterprise accounts.
• Prioritized inbound leads through web inquiries, marketing events, and informational webinars.
• Promoted cybersecurity solutions to professionals across various verticals, engaging with stakeholders at various management levels.
• Collaborated with Account Executives to refine prospecting strategies, enhancing sales pipeline growth.
• Achieved 124% of Training Plan.

San Francisco, CA, US

• Generated demand for Yelp's platform by cold-calling independent businesses, responding to incoming leads and leading clients through over-the-phone demonstrations.
• Used Salesforce to manage a pipeline of clients across a myriad of industries.
• Built relationships with key decision-makers to increase brand awareness.
• Achieved 172% of Quota between September 2019 and October 2019, and 140% of Quota between January 2020 and February 2020.

San Antonio, Texas, US

• Regularly worked in challenging environments, including temperatures as low as -20°F for extended periods.
• Utilized a Motorola WT4090 to determine picking paths, order sizes, and quantities of merchandise, ensuring accurate and efficient order selection.
• Retrieved merchandise from pallets using pallet trucks and large lift trucks, including the Crown RMD 6000, often operating at heights of up to six stories.
• Handled shipment, paperwork, and count of controlled pharmaceuticals destined for HEB's Pharmacy departments, and ensured they were kept above minimum temperature requirements.

Katy, Texas, US

• Operated material handling equipment, such as forklifts and pallet trucks, to load, unload, transport, or stack material.
• Used a Motorola MC9090 scanner to verify inventory by comparing physical counts of stock to database records, ensuring accurate product and count for each shipment, logging items as shipped, and identifying.
• Ensured compliance with safety regulations by cleaning and maintaining supplies, tools, equipment, and storage areas.
• Inspected stock items for wear or defects, reporting any damage to supervisors to maintain inventory quality.

Bachelor Of Science - Bs, Cloud Computing

Education record