Chris Cifelli Email & Phone Number

• Manage client accounts, scheduling meetings, deployment calls, and outreach while exceeding metrics. • Identify and contact new accounts to grow client database.• Maintain relationships with existing client base while looking for upsell opportunities and continued product usage.• Create timeline decks for deployment and transition periods while accounting for multiple variables of sales cycle.• Meet with multiple client stakeholders including CEO, VP, CFO and CTO positions to review business infrastructure regarding cloud computing and identify areas for positive change and cost reduction. • Perform platform migrations and deploy new client solutions according to timeline and in compliance with HIPAA and GDPR regulations when necessary. • Work with internal and external teams including Microsoft Partners, 3rd party vendors and parent companies to complete client transitions in accordance to client expectations.• Train clients on usage and admin abilities of Microsoft M365 and Enterprise SaaS and PaaS environments.

• Engage with customers throughout the day by offering complete solutions tailored to each customer’s needs.• Educate customers on Microsoft products and services offered in store through one on one training and group workshops.• Over $1.5 million in sales, while maintaining high attach rates in key deliverables such as Office and Complete. • Execute merchandising planograms to keep store layout up to date with new product and experiences. • Teach employees after all store updates to ensure a current and consistent experience for customers.• Utilize Dynamics AX to receive new store inventory and process non-retail perfect items for return to warehouse. • Manage store demo inventory through spreadsheets and AX to remain organized and audit compliant.• Assist new stores with grand openings by training new employees.

• Worked with the Signage team of the In-Store Marketing department, responsible for over 80 retail store locations across North America.• Researched usage and effectiveness of collateral marketing materials in Microsoft Store locations while identifying potential areas of improvement and cost reduction opportunities through employee surveys and store visits.• Eliminated over 50% of unnecessary collateral marketing materials and reduced yearly print order costs. • Managed weekly orders of signage and collateral marketing materials requested by stores.• Maintained constant communication with print vendors to ensure accuracy and workflow of orders and shipments.• Briefed designers on creation of new projects, reviewed drafts, and approved final copies.• Participated in meetings to discuss upcoming projects, establish timelines, and present drafts for review.• Collaborated with team members to design new signage highlighting current sales, events, and experiences in retail stores.• Communicated with stakeholders of multiple departments to ensure accuracy of all marketing materials. • Created and presented PowerPoint decks for leadership which outlined current projects, expected completion times, and solutions for any obstacles to overcome.

Hamilton, Nj