Christopher Cintron Email & Phone Number

Pawtucket, Ri, Us

Pawtucket, Ri, Us

San Diego, California, United States

Executed regression/functional software testing for Audio QA across macOS, iOS, iPadOS, and tvOS, prioritizing pre-submission builds to ensure high-quality releases.• Conducted audio stability testing on prototype machines, contributing to early-stage product development and ensuring performance under real-world conditions.• Partnered with audio-adjacent teams and developers to identify root causes of issues and adjust testing strategies, improving reproducibility and reducing… Show more Executed regression/functional software testing for Audio QA across macOS, iOS, iPadOS, and tvOS, prioritizing pre-submission builds to ensure high-quality releases.• Conducted audio stability testing on prototype machines, contributing to early-stage product development and ensuring performance under real-world conditions.• Partnered with audio-adjacent teams and developers to identify root causes of issues and adjust testing strategies, improving reproducibility and reducing escapes.• Utilized automated testing tools and terminal commands (e.g., log stream, SDKs, and roots) tocapture logs for diagnostics, audio codecs, audio formats, and sample rates, streamlining test suiteexecution for Spatial Audio & Dolby audio formats (e.g.,Dolby Digital, Dolby Surround, Dolby Atmos)• Refined test cases for improved clarity and organization, ensuring readability and consistency,particularly for first-time users or external reviewers.• Filed detailed bug reports ensuring issues were reproducible and actionable, helping drive timelyresolution for critical audio-related bugs, verifying/validating software changes/fixes.• Acted as the DRI for tentpole feature testing, stepping in without prior knowledge of ongoing tasks,rapidly familiarizing with in-progress work, collaborating with software integrators and developers.• Led test execution with a customer-first “break-it” approach, debugging and troubleshooting, testingedge case scenarios & emulating real-world usage patterns to discover potential escapes. Show less

Rhode Island, United States

Presenting customers and business owners with product and service solutions at Apple Retail. Support for customers using technology for personal, small to large business groups and education. Leveraging KPI’s & NPS (integration with Medallia data tracking) to tailor customer experience, drive company vision and metric focuses. Prioritizing and using customer driven feedback to implement various improvements in retail workflow.

Rhode Island, United States

-Screen and triage incoming audio bugs (understand, clarify, and provide guidance) for our audio engineering teams.-Provided feedback for internal tools used to effectively triage incoming bugs. -Identify potential trends in incoming bugs and call out to multi-functional team members.-Work directly with engineering, software QA testers and cross-functional, audio-adjacent screening and triage teams in order to; advocate for quality, and solve complex problems.-Used Command Line… Show more -Screen and triage incoming audio bugs (understand, clarify, and provide guidance) for our audio engineering teams.-Provided feedback for internal tools used to effectively triage incoming bugs. -Identify potential trends in incoming bugs and call out to multi-functional team members.-Work directly with engineering, software QA testers and cross-functional, audio-adjacent screening and triage teams in order to; advocate for quality, and solve complex problems.-Used Command Line Interface tool to triage bugs and Identify trends in software issues. Show less

Rhode Island, United States

Rhode Island, United States

Flexible role where support is pivoted to where business demand is at its highest. Introduced Apple solutions, technology, and services to business customers, nonprofit organization leaders, and educational institutions such as Public and Private schools teachers and leaders. Uncover unique needs for customers and business owners. Responsible for creating hand-off proposals that helps owners and customers reach their desired outcome with Apple Business Team.In-store retail… Show more Flexible role where support is pivoted to where business demand is at its highest. Introduced Apple solutions, technology, and services to business customers, nonprofit organization leaders, and educational institutions such as Public and Private schools teachers and leaders. Uncover unique needs for customers and business owners. Responsible for creating hand-off proposals that helps owners and customers reach their desired outcome with Apple Business Team.In-store retail specialist and customer support for online order operations. (Order Support and Retail Contact Center) Show less

Rhode Island, United States

Chat & Phone support for customers whom order using Apple Online Store. Managing and troubleshooting outbound orders and inbound returns coming to and from our various facilities as well as distributing various order requests to different online support avenues.

Monitoring the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting. Also responsible for answering the telephone, booking reservations and moving tables together to accommodate large parties. Trainer for New Host/ bus-person and Runner hires..

I was in charge of monitoring the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting. I was also responsible for answering the telephone, booking reservations and moving tables together to accommodate large parties.

Associate Of Fine Arts (A.F.A.), Vocal Jazz/Jazz Studies

Activities and Societies: Jazz Ensemble

High School Diploma, Multi-/Interdisciplinary Studies, General

Activities and Societies: Chorus, Job Readiness, and Music Theory.