Program Manager
Tempe, Arizona, United States
Driving TCAA's mission to foster dignity and self-reliance for the economically vulnerable. Helping seniors, adults and families struggling with their most basic needs and working with our clients to attain their highest level of independence. •Provided leadership, direction, and clear communication of operations for the distribution of $5M of resources to more than 3,000 households in the Community Action Program (CAP)•Created business process flow, written procedures, and quality assurance processes for the rapid distribution of housing and utilities resources within Tempe. •Conducted community outreach, promotions and marketing to increase awareness of available resources.•Developed processes and facilitate programs necessary to enhance the customer experience and increase participant engagement and outcomes in the Financial Services Center.