Christopher Clelland Email & Phone Number

Anaheim, Ca, Us

Henderson, Nevada, Us

Leader of Agile enterprise software roadmap and UI/UX for revenue cycle software initiatives developed and optimized by over 30 developers, QAs, BSAs, and other cross-functional resources, including eligibility, fee schedule maintenance, and provider credentialing. Epic-certified. Chief consultant to key business stakeholders, trainers, communications, and users.* Designed the company’s first formal user experience framework, blending existing organizational strategies with Google’s UX processes.* Trained LMM for AI-driven recommendations and storyboarded in Storyboarder the corresponding new clinical workflow for dental assistants and clinicians (B2B) to capture and use oral images (X-rays).* Wireframed a new UI workflow in Figma for creating patient insurance coverages (policies).* Transitioned core revenue cycle platform away from Bootstrap in AngularJS to Tailwind CSS framework in ReactJS and HTML.* Transitioned Agile software teams from Scrum and Scrumban to SAFe (Scaled Agile Framework) methodology.

Henderson, Nevada, Us

Success champion, understanding each department’s current technology portfolio and operational processes. Leveraged a strong knowledge of product landscape, solutions and proactively coordinated with the departments to address any needs. Technical strategy formulation and solution development. Acted as the "go-to" person, driving conversations with mid to large-sized departments to form and mature the strategic relationship between technologies, products, and services compared with thebusiness’ overall business goals and objectives.* Formed action committee to establish Value-Based Care reimbursement program.* Implemented the first 2-years technology product roadmap for 7 Revenue Cycle departments.* Architected workflow (UI/UX design) in LucidChart and logic in React and microservices for dental eligibility, including manual capture, payer website scrape, real-time verification (EDI, Web service XML), and hybrid processing, replacing legacy C# .NET platform.

Henderson, Nevada, Us

Digital programs visionary and leader for revenue cycle products, including Eligibility and Benefits, Plans and Fees, and Provider Credentialing. Championed several 3rd party integrations (e.g., Epic, Change Healthcare) via API, EDI, web crawl, and SFTP.* Redesigned all legacy revenue cycle applications into a single cohesive, flexible UI using LucidChart.* Designed and implemented automated PDF generation workflow for specialty referrals.* Payer/plan data model structure, fees calculation, and upload for enterprise integration diagrammed in LucidChart.* Transitioned Agile software teams from Scrum to Scrumban (Scrum-Kanban hybrid). Interim ScrumMaster for three years while carrying product management duties.

Henderson, Nevada, Us

Leader of Agile enterprise software roadmap and UI/UX for revenue cycle software initiatives developed and optimized by over 30 developers, QAs, BSAs, and other cross-functional resources, including eligibility, fee schedule maintenance, and provider credentialing. Epic-certified. Chief consultant to key business stakeholders, trainers, communications, and users.* Designed suggestive algorithm for accurate dental plans based on employer and group.* Integrated proprietary eligibility (X12 EDI) and fees data (API, FTP) into Epic SystemsEHR, with benefits accumulation, to support financial estimates and claims activities.*Epic certifications: RTE (Real-time Eligibility), Prelude, Cadence, Data Courier (badge)

Henderson, Nevada, Us

* Launched HIPAA-compliant mobile-responsive online health history application (B2C), encompassing both dental and medical histories. Business rules governing access for and updates to primary and dependent patients under the same account.* Dental fees entry and calculation system with built-in governance and tax region specific support.* Patient eligibility and benefits system designed to support both company and outsourced insurance carrier data capture teams, with extensive CDT and transaction code cataloguing. Automatic process preceding this to provide >70% data capture via 270/271 Web service and Web scraping processes.

Costa Mesa, California, Us

Agent for Agile (Scrum) transformation within the eBusiness group, among business partners and executive stakeholders. Head Product Manager for the digital insurance implementation team (B2C), leading product backlog execution with two product owners to maintain compliance standards and DOI regulation across 9 auto clubs reaching 11 million members.* Launched online binding of policy changes for vehicles and drivers.* Identified A/B test candidates to continually improve conversion rates and usability.* Co-authored digital business framework to drive vision and cross-organization engagement.* Facilitated the transition of all disparate payment activities for Membership and Insurance products into a single process funnel, with PCI 3 compliance.

Execute a Pragmatic Marketing approach in an Agile (SCRUM) development environment, functioning as Product Manager and Product Owner for the employee-level risk mitigation and regulatory compliance solution, sourcing market insights externally from clients, contractors and suppliers, as well as within the organization. Developed an LMS (learning management system, eLearning solution) on the Force.com platform (Salesforce) to support use cases of induction, competency, and compliance of contractor and supplier employees, with one level of instructional design.* Partnered with other product managers and departments to design and execute the product management discipline from the ground up.* Created the company’s first roadmap for the employee-centric solution.* Initiated the first monthly stakeholder sync to align internal executives and directors with product development efforts.* Developed an LMS (learning management system) on the Force.com (SalesForce) platform.

Culver City, Ca, Us

Managing critical business response initiatives with a team of 5 direct reports, including contractors and regular employees, with 6 additional offshore outsourced resources. Such activities include proactive procurement, library acquisitions, and servicing of theatrical and home entertainment episodic (e.g., TV) and non-episodic (e.g., features, MOW) title and Alpha metadata to client LOB stakeholders across the studio domestically and internationally. Projects, mostly collaborative, leverage conceptual, structural, and tactical approaches as guided by phases of visualization to planning, then from implementation to project close. Team is also the business owner for the master data management (MDM) system which governs this data and associated intellectual property, ingesting from extracts and reverse feeds, and then distributing to over 80 downstream systems studio-wide. Project lead for the 12-18 months project to migrate the current system to a new platform and participant in multiple discussions to ideate data models, data governance, and business rules.* Project lead for $1.9 million 12-18 months project to migrate legacy master data management (MDM) system to a new platform.* Led initiative to procure data from 3rd party provider to augment existing titles by ~300%.* Restructured outsource resourcing which improved communications and productivity.

San Francisco, Ca, Us

Managed global operations with 5 direct reports (contract and FTE) for the aggregation, production, quality assurance, and syndication of rich multi-language/market digital media content (marketing copy and assets, e.g., images, video, 3D tours, documents, etc.) for consumer electronics and IT manufacturers (e.g., Microsoft, Sony, Canon, Samsung), down to distributor, reseller and retailer eCommerce site catalogs (hybrid B2C and B2B, e.g., Amazon, Costco, BestBuy, QVC). Provided direct program management for multiple client accounts (e.g., Cisco, Dell, Lenovo) encompassing data production needs, partner marketing efforts, catalog analysis and mapping, syndication traffic metrics, and expanding or new business development initiatives. Prepared decks for on-site quarterly business reviews with clients, sales presentations, and executive reporting. Interfaced and coordinated regularly with domestic and international sales, marketing, product management, and data production, up through executive management. * Led and project managed all technical and business aspects of the platform redesign and restructuring of the Lenovo channel brand showcase within 2 months. * Established and product managed all operations processes for a new program to dynamically deliver rich content inline on reseller sites via JavaScript. * Business intelligence, analysis, and data efficiency improvements using WebTrends, Birst, Excel, and other tools. * Coordinated efforts to relocate file management needs from one CDN (content delivery network) to another. * Created and administered protocols for resolving style and format of content dynamically and statically rendered on sites via vanilla HTML and CSS through a JavaScript hook, including compliance with Amazon A+ guidelines. * Newest employee to ever receive CNET Content Solutions’ annual Excellence Award (2012).

Advised and developed solutions for URL redirection issues occurring after a PHP to ASP migration utilizing Parallels Helm for multiple customer websites designed and hosted by a leading website provider for plastic surgery professionals.

Us

Developed a whitepaper for advising recording artists on potential options for financing their projects via crowd funding, lending, and private investing.

Norfolk, Va, Us

Real estate marketing technology (MarTech) start-up veteran. Rapid progression from first supervisor role in two months to Director of Customer Service at 11 months, Director of Operations at 3 years, and Director of Product Development at 6 years. Expertise leading operational teams, managing full product life cycles (0-1), and collaborating across departments.* Leadership: Directly managed 7 departments and 15 cross-functional direct reports, including software programmers, SEO, design, marketers, product managers, trainers, client retention, and business and data analysts.* Product Development: Led all product stages, encompassing competitive vs needs analysis, interactive wireframes, requirements gathering, and P&L on new developments.* Collaboration & Training: Trained personnel on new products and collaborated with marketing to convey product value and benefits. Steering committee member for 5 brands to ensure alignment on in-house and 3rd party technologies, including websites, lead management, Web analytics, and email marketing.* Designed and implemented in vanilla HTML and CSS mobile sites for 4,500 clients reaching 2 million consumers.* Reduced setups from 5 days to 2 minutes via eCommerce ordering and fulfillment system.* Pioneered, designed, and implemented a CRM, ticketing, reporting, and billing system, which eliminated licensing costs, automated procedures, introduced paperless operations, and increasing intra-organizational efficiencies and productivity.* Developed disruptive technologies, e.g., customizable contact and search forms, dynamic content “widgets,” URL redirection, theme graphics rendering, and custom security access.* Iterated 3 versions of the CMS, including redesigned user interface, WYSIWYG editor, AJAX, and analytics which improved usability and customer satisfaction.* Data syndication efforts to 3rd parties (e.g., Google, Zillow, Trulia).* Consulted for 2 data center migrations and 3 accounting platform migrations.

Planned, scheduled, procured resources, and delivered sound production, engineering, and live music talent for an outdoor wedding.

Produced, recorded, mixed, performed on (all electric guitar parts), and mastered a record single on a very small budget. Listen: http://www.youtube.com/watch?v=S_Mt3Qjkr_U

Anaheim, Ca, Us

Managed hiring and development of managers and employees for technical customer support, new account fulfillment, client retention, and collections. Instrumental in all discussions for customer product enhancements and innovations.* Pioneered, designed, and implemented a CRM, ticketing, reporting, and billing system which eliminated licensing costs, automated procedures, streamlined processes, introduced paperless operations, and improved organizational communications.* Redesigned and substantially improved usability of the customer website control panel (CMS).* Redesigned the department’s core structure into 4 distinct sub-departments to support scalable growth, optimize service levels, and provide personnel development and advancement opportunities. * Designed and conducted product and policy training programs and materials for customers and personnel.* Designed protocols for addressing copyright infringement and MLS compliance issues for real estate agents and brokers.* Championed MLS data aggregation and compliance efforts for a national property search.* Spearheaded efforts to restore brand reputation, including raising Better Business Bureau ratings.* Initiated a redesign of processes and procedures to streamline operations and eliminate redundant positions, resulting in a 48.3% budget cut of the customer service division.* Introduced performance metrics and compensation plans for representatives, team leads, and managers, including dramatic revision to existing plans where appropriate, cutting commission structures up to 80%.

Anaheim, Ca, Us

Managed design and content requirements to facilitate creation and ongoing maintenance of real estate agent and broker customer websites, self-managing up to 800 accounts at a time. Managed up to 5 account executives.* Designed and conducted product and policy training programs and materials for customers and personnel.* Trained and developed all personnel, from novice/new to technically-advanced staff.

Bachelor'S, Business Administration, Entertainment And Tourism Management

Business Administration And Management, General; Music Theory And Composition