Christopher Cline Email & Phone Number

Daytona Beach, Fl, Us

Daytona Beach, Florida, Us

I've been integral in steering the company's diverse operations, ensuring consistent growth and maintaining our competitive edge across various verticals. My role has been a testament to the convergence of strategic vision, operational proficiency, and innovative thinking.Media Buying: Managed extensive budgets, targeting diverse verticals like Medicare, Solar, Education, and more, ensuring the most optimal reach and conversion.Marketing: Pioneered a no-cost initiative that significantly enhanced our brand visibility.Education: Led a virtual event on lead gen optimization with over 200 industry leaders in attendance and support from notable company partners.Business Development: Spearheaded large-scale efforts to cement our market presence.Data Management: Executed campaign data analytics to guide strategies and decision-making processes.CRM Development: Crafted an advanced CRM tailored for insurance agents, integrating high-conversion lead sources to maximize ROI.Tech Proficiency: Actively engaged with platforms like Ringba, Five9, and YTEL to ensure optimal daily performance.Financial Oversight: Managed accounts receivable/payable, balancing finances to ensure steady growth.Team Management: Led a diverse workforce of 450+, instilling a culture of excellence and collaboration.Client Relations: Cultivated strong partnerships with 100+ clients, always prioritizing mutual growth and trust.Operational Strategies: Introduced revamped training, QA, and performance protocols. Ensured no revenue disruption through a resilient remote operation framework.Digital Presence: Oversaw all company social media channels, ensuring consistent, engaging content.Community Engagement: Pioneered community service projects, reinforcing our commitment to societal welfare.Creative Direction: Developed digital designs and documented key company events, cementing our brand's narrative.

Daytona Beach, Florida, Us

-Assisted in creating and reviewing daily data analytics-Created and reported billing to our partners -Managed call center of 150+ employees-Assisted and managing Client Relations-Managed daily agent morale and performance -Managed all Data and watched trends daily-Helped create new process’ for Training, Customer service, Quality assurance, performance, Agent Retention, Agent Morale-Created Training process for Remote agents-Regularly created new processes to increase daily efficiency-Created new scripting and rebuttals-Assisted in Developing new campaigns for our partners -Managed all of the companies social media platforms-Organized and planned all of the companies community service projects-Created digital designs for flyers and banners-Met with clients to present campaign process’ and explain thoroughly the ins and outs of the campaign process-Directly assisted C.O.O. in day to day tasks-Recorded and edited company events and created video presentations

Daytona Beach, Florida, Us

-Created and applied new training protocol to increase overall retention and agent morale.-Trained classes of 10-20 agents weekly with an average fallout of 1< agent per class-Trained new hires in groups of up to 25-Reduced attritions rates from 45% to 24%-Over 250+ Positive reviews from Training surveys-Created new scripting and rebuttals-Assisted in Developing new campaigns for our partners -Managed all of the companies social media platforms-Organized and planned all of the companies community service projects-Created digital designs for flyers and banners-Met with clients to present campaign process’ and explain thoroughly the ins and outs of the campaign process-Assisted Vice President in day to day tasks-Recorded and edited company events and created video presentations

Daytona Beach, Florida, Us

- Managed teams ranging from 12-30 agents on a daily basis.- Trained and coached agents on business processes- My team was consistently ranked in the top 2 in overall company performance on a weekly basis- Created scripting and rebuttals for a large campaign of 150+ agents- Managed all community service relations- Managed a team of managers in training and help coach them in the processes of becoming a production manager- Managed all of the companies social media platforms- Designed all of the companies digital designs

Daytona Beach, Florida, Us

-Listened and graded high volumes of calls to help ensure Quality of calls from agents-Managed small teams (2-5) of agents testing new campaigns-Helped create new quality tracking procedures-Assisted in developing a high compliance campaign related to Education

Daytona Beach, Florida, Us

-Took high volumes of inbound calls-Consistently placed in the Top 5 performers weekly of 60-120 employees-Tested new scripts as needed-Helped with constructing scripting and rebuttals

Daytona Beach, Florida, Us

-Redesigned current production model to increase production 60%-Redesigned hiring process to increase active applicants and overall employee retention-Developing key performance goals and managing the performance of the staff-Creating and implementing strategies for business growth -Hiring new staff within a department or business unit-Ensuring that departments or units deliver quality offerings to clients-Working closely with account managers and other senior staff to retain clients-Developing new solutions to meet client needs-Improving internal processes for better productivity-Overseeing large projects and interpreting performance reports-Managing the budget and monitoring the financial health of a location or business unit

Longwood, Florida, Us

-Managed all accounting.-Managed all intake of new clients.-Created new community outreach program to help connect the business with the local community.-Managed all community service programs