Christopher Colombo Email & Phone Number

San Jose, Ca, Us

- Collaborated with the software development team to identify and resolve bugs in newly released software, ensuring the delivery of high-quality products.- Assisted in the deployment of patches, contributing to the seamless integration of updates and enhancements.- Provided tier level 2 and 3 technical support to clients and internal staff, promptly resolving complex technical issues and ensuring customer satisfaction.- Remotely resolved technical issues across multiple systems and applications for customers and end-users located in various time zones.- Developed technical design documents for customers, consultants, and contractors, effectively communicating technical specifications and requirements.- Played a key role in increasing sales by educating prospects on the benefits of products and services, highlighting their advantages over competitors.- Onboarded and trained newly hired technical support specialists, facilitating their smooth integration into the team and ensuring their proficiency in providing exceptional customer support.

Wilmington, Delaware, Us

- Identified and resolved internet connectivity, software, and hardware issues, ensuring minimal disruption to operations.- Routinely prepared and evaluated CRM reports to identify problems and areas for improvement, contributing to enhanced efficiency and customer satisfaction.- Managed high levels of call flow and promptly responded to technical support tickets, delivering timely and effective solutions to end-users.- Provided Tier 1 & 2 IT support to non-technical internal users through remote desktop applications, assisting with troubleshooting and resolving technical issues.- Gathered and analyzed market information, leveraging findings to create automated marketing campaigns and drive targeted customer engagement.- Created help desk tickets, promptly troubleshooting and resolving desktop issues to maintain a smooth workflow.- Loaded software, granted permissions, and configured hardware for new employees and customers, ensuring their seamless onboarding experience.

Deerfield, Il, Us

- Demonstrated courtesy and strong interpersonal skills in all customer interactions, ensuring a positive experience for each individual.- Developed rapport with the customer base by effectively handling difficult issues with professionalism and empathy.- Managed photo lab inventory, efficiently placing orders for toner, ink, and paper to maintain optimal supply levels.- Maintained chemical levels and ensured solution integrity for both automated and hand-developed photo printers.- Successfully managed the highest profiting Photo Department on the West Coast for Walgreens, contributing to the company's financial success.

Bentonville, Arkansas, Us

- Verified that all merchandising standards were maintained on a daily basis, ensuring a visually appealing and organized store environment.- Supervised employees and conducted performance assessments to identify training needs and develop effective plans for improving processes and reducing inefficiencies.- Demonstrated composure and patience in handling difficult customer situations, resolving issues promptly and maintaining high customer satisfaction.- Trained and mentored associates on company strategies and customer service techniques, fostering their professional development and enhancing overall service quality.

Computer Systems Networking And Telecommunications

High School Diploma