Chris Comstock Email & Phone Number

Los Angeles, CA, US

Irvine, CA, US

Responsible for leading the Product Management and Client Onboarding teams. Oversee the strategy, development, and implementation of new payables, receivables, liquidity, and digital channel products and services. This includes delivering a best-in-class client experience that solve for customer pain points and removes friction from the client onboarding.

Pasadena, CA, US

• Lead the Product Management team responsible for the bank’s commercial payment products including: Real-Time Payments, Wires, ACH, Corporate Card, and Integrated Payables.
• Continuously monitor trends to develop/update the bank’s 3 year strategy for commercial payment products.
• Provide cross-functional leadership to effectively collaborate and bridge gaps between business lines and technology units.
• Establish and manage individual/team performance goals.
• Continue Product Manager Role for specific products including: ACH, Wires, and Real-Time Payments.

Pasadena, CA, US

• Manage Payment Products including: ACH, Controlled Disbursement, and Tax Payments
• Develop and execute product strategy: marketing, sales training, risk management, and profitability.
• Handled the implementation of Same Day ACH.
• Wrote and implemented the bank’s ACH Risk Management Program.
• Reduced significant risk exposure by switching originators to unbalance file processing.
• Successfully implemented the ACH module for a new online banking product.

Pasadena, CA, US

• Developed and managed the TMS on-boarding department including: sales associates, implementation coordination, request fulfillment, quality control, and customer training.
• Successfully led TMS Implementations through 2 bank acquisitions/system conversions.
• Facilitated the internal audit process and closed prior management’s unresolved findings to achieve a “Strong” rating.
• Enhanced reporting from 1 key performance indicator to 50 actionable metrics, leading to: improved time to revenue, shorter SLAs, 85% reduction in document rejects, and 83% reduction in processing errors.
• Managed and led critical TMS projects including Dodd-Frank readiness and compliance.

San Francisco, CA, US

• Developed and provided weekly Executive Management operations report.
• Incorporated reporting logic into system workflow which led to improved data integrity and automated reports.
• Combined operation knowledge with clear communication to successfully resolved commercial customer escalations.
• Supervised a team of 10 non-exempt associates.
• Established productivity tracking which led to individual performance standards.
• Used one-on-one coaching to develop associate skills and organized group activities to ensured high employee engagement.

San Francisco, CA, US

• Gained a high level understanding of OCSG including: Bank Operations, Commercial Loans, Payment System Operations, and Customer Service.
• Successfully prepared and presented cross-functional staffing model information to Executive Management.
• Identified and implemented a standard process for Reg. E card claims.

San Francisco, CA, US

• Prepared Cost Benefit Analysis for bank wide project (Remote Branch Capture).
• Created complex related spreadsheets to successfully analyze data including: cost allocation, rate of return, and financial forecasting.

San Francisco, CA, US

• Processed retail banking transactions and appropriately sold client solutions.

Banking

Bachelor, Accounting