Chris Corcoran Email & Phone Number

New York, United States

Palo Alto, California, US

• Led the development and launch of Generative AI for E-Commerce products
• Designed Evaluation Platform to measure and monitor GenAI results
• Extensively researched shopping behavior to identify new GenAI use cases
• Closely consulted with customers to help navigate AI concerns and risks
• Launched Generative Shopping Experiences at NRF 2024
• Managed a global team of developers, engineers, marketers, and designers

• Advising and angel investing in builders:
• Stashpad
• oso
• RevOps

San Mateo, California, US

• Pivoted from a top-down security company to a bottom-up developer tools company
• Designed a first-of-its-kind API Modeling and Change Management product
• Developed the product development process, constantly iterated as the company grew
• Productized programming language research for use by mainstream developers
• Operated effectively under great ambiguity, providing clarity through customer focus
• Collaborated on marketing materials and blog post (reaching #5 on HN)

San Francisco, California, US

• Responsible for ensuring Twilio is the most developer-friendly platform in the world.
• Developed the product vision and roadmap for the Twilio Developer Experience.
• Worked closely with the Developer Relations team to understand the needs of developers building on Twilio's 24 major product lines.
• Collaborated with product design and engineering teams across the company to develop a platform approach to crafting developer experiences.
• Extensively studied the developer ecosystem to build a business case for continued investment

San Francisco, California, US

• Responsible for defining Twilio's multi-channel messaging product and strategy.
• Led the design, development, and launch of Twilio Channels, an omnichannel messaging API
• Set vision and goals for products and manage the prioritization and definition of features.
• Collaborated with stakeholders to drive decision-making and discover product needs.
• Worked directly with engineering to execute delivery.

San Francisco, California, US

• Launched Twilio Marketplace, enabling partners to sell services directly to Twilio developers
• Developed HA, distributed Java services that provide the core Marketplace functionality
• Collaborated with several teams to integrate the Twilio Marketplace into multiple products
• Spearheaded recruiting by defining roles, reviewing resumes and screening candidates
• Designed and prototyped Twilio Programmable Wireless

San Francisco, California, US

• Managed a team of 8 engineers that built and operated the global phone number product.
• Developed an inventory management system that adapts to customer demand in real-time.
• Architected a highly available, globally distributed phone number information caching service.
• Decreased cost of several MySQL clusters through query optimization and benchmarking.
• Recruited interns and recent graduates from MIT, Harvey Mudd College, and Grace Hopper.
• Mentored several co-workers helping them to develop communication and engineering skills

San Francisco, California, US

• Improved the customer experience by developing new Account Portal features.
• Led the development of interactive sign-up flow that dramatically increased conversions.
• Automated the phone number porting, reducing the migration times from 4 months to 5 days.
• Reduced friction for Short Code approval by building a self-service application.

Moffett Field, California, US

Built mobile web applications that enabled emergency personnel to share information and collaborate when responding to large-scale disasters.

Lowell, MA, US

• Led the development of web-based components for the NSF-funded iSENSE Project.
• Built a web-based storage system for data collected from mobile sensors and smartphones.
• Developed REST API to support Android, iOS and desktop data collection applications.
• Worked with various stakeholders to optimize front-end design for classroom use.

Lowell, MA, US

• Serviced help desk tickets that support campus desktop environment for faculty and staff.
• Diagnosed and repair all hardware on desktop, notebook and printer equipment.
• Responsible for logging resolutions and managing help desk tickets as needed.

Mountain View, CA, US

• Participated in Google Summer of Code as a student developer working on OpenNMS.
• Integrated Google Maps into the OpenNMS Network Management interface.
• Worked closely with OpenNMS community to determine the best design and implementation.

Bachelor Of Science, Computer Science

Master Of Science (Dropped Out To Join Twilio), Computer Science