• Led the development and launch of Generative AI for E-Commerce products• Designed Evaluation Platform to measure and monitor GenAI results • Extensively researched shopping behavior to identify new GenAI use cases• Closely consulted with customers to help navigate AI concerns and risks• Launched Generative Shopping Experiences at NRF 2024• Managed a global team of developers, engineers, marketers, and designers

Advising and angel investing in builders:• Stashpad• oso• RevOps

• Pivoted from a top-down security company to a bottom-up developer tools company• Designed a first-of-its-kind API Modeling and Change Management product• Developed the product development process, constantly iterated as the company grew• Productized programming language research for use by mainstream developers• Operated effectively under great ambiguity, providing clarity through customer focus• Collaborated on marketing materials and blog post (reaching #5 on HN)• Prepared and presented pitches for enterprise briefings to Fortune 100 companies• Onboarded first 70+ customers in under 3 months• Closed enterprise contract for first paying customer

• Responsible for ensuring Twilio is the most developer-friendly platform in the world. • Developed the product vision and roadmap for the Twilio Developer Experience. • Worked closely with the Developer Relations team to understand the needs of developers building on Twilio's 24 major product lines. • Collaborated with product design and engineering teams across the company to develop a platform approach to crafting developer experiences. • Extensively studied the developer ecosystem to build a business case for continued investment

• Responsible for defining Twilio's multi-channel messaging product and strategy. • Led the design, development, and launch of Twilio Channels, an omnichannel messaging API• Set vision and goals for products and manage the prioritization and definition of features. • Collaborated with stakeholders to drive decision-making and discover product needs. • Worked directly with engineering to execute delivery.

• Launched Twilio Marketplace, enabling partners to sell services directly to Twilio developers• Developed HA, distributed Java services that provide the core Marketplace functionality• Collaborated with several teams to integrate the Twilio Marketplace into multiple products• Spearheaded recruiting by defining roles, reviewing resumes and screening candidates• Designed and prototyped Twilio Programmable Wireless

• Managed a team of 8 engineers that built and operated the global phone number product.• Developed an inventory management system that adapts to customer demand in real-time.• Architected a highly available, globally distributed phone number information caching service.• Decreased cost of several MySQL clusters through query optimization and benchmarking. • Recruited interns and recent graduates from MIT, Harvey Mudd College, and Grace Hopper.• Mentored several co-workers helping them to develop communication and engineering skills• Led a cross-functional project that eliminated achronic service impacting SPOF from the phone number systems. When completed all products saw a considerable improvement in performance and reliability.

• Improved the customer experience by developing new Account Portal features.• Led the development of interactive sign-up flow that dramatically increased conversions.• Automated the phone number porting, reducing the migration times from 4 months to 5 days.• Reduced friction for Short Code approval by building a self-service application.

Built mobile web applications that enabled emergency personnel to share information and collaborate when responding to large-scale disasters.

• Led the development of web-based components for the NSF-funded iSENSE Project. • Built a web-based storage system for data collected from mobile sensors and smartphones.• Developed REST API to support Android, iOS and desktop data collection applications. • Worked with various stakeholders to optimize front-end design for classroom use.

• Serviced help desk tickets that support campus desktop environment for faculty and staff. • Diagnosed and repair all hardware on desktop, notebook and printer equipment. • Responsible for logging resolutions and managing help desk tickets as needed.

• Participated in Google Summer of Code as a student developer working on OpenNMS. • Integrated Google Maps into the OpenNMS Network Management interface. • Worked closely with OpenNMS community to determine the best design and implementation.