Architecting GTM sales strategies and identifying corporate partnerships for start-up that provides an efficient SaaS cloud-based cyber security risk management ecosystem dedicated to organizational and third-party risk assessment. Expertise within the Education and Financial verticals.

Delivered GTM strategies through strategic restructuring of direct & channel sales and technical field support teams for that led to a reversal of declining revenue streams (8-yr trend), an increase in profitability, and improved technical field support end-user satisfaction. Accountabilities expanded to include Spares Division in 2021.Key Contributions during this tenure include:• Achieved 34% increase in Service sales from $2.6M to $3.5M, 37% boost in Spares revenue from $528K to $724K, and 14-point improvement in technical support customer satisfaction (69% to 83%; industry avg. 72%).• Implemented new sales practices resulting in 28-point increase in recurring revenue contract renewal (64% to 92%) and 22-point improvement in New Hardware Services attach rate (56% to 78%).• Renegotiated technical support agreements and implemented new KPIs to introduce new non-Printronix service revenue stream, resulting in $225K increase in revenue, 8% reduction in overall support expenses, and 12% improvement in next-business-day target fix rate.• Established two North American Spares distributor partnerships and brokered alliances in Mexico and Peru to address gap with Central and South America Spares markets.• Grew Channel Partner (Resellers/VARS/MSP) activity from 39 to 116 active partners by implementing a channel sales playbook and directing quarterly “boot camp” sales training webinars to promote B2B/B2C technical field support services.

As Senior Manager of Production Print Solutions Software Engineering Sales, I established and led a national senior software engineering sales team dedicated to driving new and renewal software sales, providing hardware presale support, overseeing software installation, and managing workflow projects. My leadership skills and strategic vision enabled us to consistently deliver exceptional results and maintain strong client relationships. I spearheaded the development of comprehensive sales strategies, identified key growth opportunities, and implemented innovative solutions to meet customer needs. As a result, our team consistently exceeded revenue goals and achieved significant year-over-year growthKey Contributions during this tenure include:• Oversaw team of 21 engineers and 3 project managers, resulting in revenue growth of 43% (2017) and 63% (2018).• Developed and implemented new KPIs and targets to incentivize enhanced software engineering presales support.• Accomplished 17% boost in closing rates through collaboration with Hardware Sales division, integrating sales stage with software engineering presales support for customer's operations team.• Spearheaded biweekly educational training seminars for Ricoh sales teams and Channel Partners, featuring product overviews, technical training, and live customer testimonials with Q&A.

As a Senior Manager of Production Print Technical Field Service Sales, I led a team of six senior sales representatives in the renegotiation and transition of $88M of annual recurring revenue (ARR) of InfoPrint implemented contracts into Ricoh agreements. Throughout this process, I worked closely with Ricoh Senior Legal and client C-Suite to ensure a smooth and successful transition. In total, we were able to oversee the renegotiation and transition of over 450 agreements. This required extensive collaboration and communication skills, as well as a deep understanding of the technical and legal aspects of the printing industry. Ultimately, our efforts resulted in significant cost savings and increased efficiency for our clients.Key Contributions during this tenure include:• Advocated benefits of technical services organization to over 180 clients at Ricoh Global Experience Center, pitching to C-suite executives and achieving ultimate and pivotal sales milestone in Ricoh Sales Strategy.• Executed sales tactics and initiated weekly team coaching plan to tackle distinctive opening, resulting in monthly reports to top-level management, comprising VPs, Directors, and Japan's overarching contingency.

As the National Manager of Production Print Maintenance Sales, I led a team of 22 in-house and external sales representatives, while also overseeing over 240 channel partners throughout the US market. In this role, I was responsible for developing and executing strategic sales plans that were designed to drive revenue growth, renewals, and field operations income. Through my leadership and guidance, I successfully directed the efforts of my team and achieved impressive results, making a significant impact on the overall success of the organization.Key Contributions during this tenure include:• Grew services revenue from $98M to $112M amidst declining industry.• Enhanced productivity and performance of employees by implementing effective KPI, targets, and training practices.