Chris Courson Email and Phone Number

Develop and establish repair processes, workflows and documentation. Provide guidance and training for component-level bench technicians and field technicians. Develop diagnostic software for troubleshooting and testing point-of-sale equipment. Developed operating system and application deployment tool named Autostage Plus used enterprise-wide to restore hardware configuration in repair and in the field to prevent shipping equipment to repair. Developed enterprise repair management application called IntraNRC used across three repair centers to manage repair activity and parts inventory purchases and consumption from receipt of equipment to shipping. Developed enterprise deployment management software called NDC used to receive inventory from vendors and track to installed site for deployment projects. Reverse engineer, analyze and compare vendor proposed products in consideration for onboarding. Perform difficult or one-off component-level repair. Developed wireless door access and fume extraction control system which integrates into IntraNRC. Received two President’s Awards and several achievement awards.

Installation and maintenance of Linux-based POS system. Store openings and closings. Project management. Vendor warranty returns processing. Cellular telephone and car audio component-level repair.

Radio systems maintenance, installation and operation and component-level repair at White House Communications Agency in direct support of the President and Vice President of the United States, United States Secret Service and others as directed. Extensively traveled abroad. Meteorological equipment component-level repair. Received Navy Commendation and two Joint Service Commendations. Good Conduct discharge.