Senior Manager, Software Integration Professional Services
Palo Alto, Ca, Us
Promoted to turn around remote team with significant customer satisfaction and profitability challenges on behalf of $3B publicly traded (NYSE: VAR) oncology capital equipment and software company. Managed scoping, sales, and support of integration between Varian’s oncology EMR (ARIA) and hospital systems (Epic, Cerner, LabCorp, Quest).• Transformed operations of Professional Services team who sold, installed, and supported 10,000 HL7 FHIR EHR interfaces at 2,500 Americas customers:• Drove 328% productivity gain for EMR integration team, more than doubling revenue to $5.5M while reducing headcount 30%.• Dramatically improved customer satisfaction by creating a consolidated database of field interfaces, real-time online KPI graphs with QlikView, and tools to query and publish field interface statuses in Salesforce.• Enabled over $20M in new sales by creating teams to develop scopes of work for custom cloud solutions, consolidating hospital databases and integrating software systems for multi-year, multi-hospital projects• Drove $7M in revenue by working with customers to design clinical workflows, document software requirements, develop 360 Oncology through Engineering, and deliver updates back to customers, on time and on budget.• Launched oncology software such as 360 Oncology, ARIA Connect, Epic Interoperability, and Veterans Administration Interoperability, commercializing the products, developing profitable pricing, and developing teams to support products in the field.