·Experienced Retail Manager; able to provide operational solutions, profitable impact, and employee commitment.·Exceptional ability to adapt and assimilate to a new team and retail field.·Improved customer service ratings by implementing a selling culture, accountability and recognition programs.·Absorbed the Human Resources role including employee relations, recruiting, staffing and scheduling.·Revitalized the organizational and document retention processes stimulating efficiencies in daily operations.·Controlled accounting and cash flow including front-end operations, safe balancing, and depositing.

· Built strong relationships within the community by energetically sharing the company’s goal to give back and offer employment opportunities.· Developed high performing teams committed to profit growth by cultivating a workforce dedicated to strategic sales and investment in community recruitment.· Advanced knowledge in associate relations, retail business acumen, risk management, and customer experience.· Detail oriented and focused on employee work/life impact contributing to associate long-term commitment.· Strong knowledge of inventory management and able to adapt to small or large volume applications.

Continuing my path to Store Manager, I have begun my operations journey to finalize the Assistant Store Manager suggested cadence to know all aspects and areas of a Home Depot store. In Round Rock I will assume a new role focusing on cash flow, profitability, shrink reduction, minimizing and/or eliminating safety incidents, front and back end processes including freight flow and effective inventory control, and building promotable employees using effective performance management and associate development with great attention to training.

Developing an informative work force by utilizing well traveled management skills and empowering employees to do the right thing for their customers. Creating attainable goals and rewarding team members who successfully use the right tools to meet and exceed sales goals. Practicing The Home Depot values as a Servant Leader in and out of the building. Developing strong relationships with both Professional and Do-it-Yourself customers as well as peers throughout the district. Creating and maintaining partnerships with the local service sub-contractors in an effort to create the most rewarding and professional customer service representation in the local community. Providing exemplary customer service by utilizing a unique inquiry process opening opportunities to inform customers and associates of the products and services offered by The Home Depot. Dedicated to any process that makes the customer experience unforgettable for positive reasons.

Exhibited team building skills, human resource management skills and inventory management execution. Exceeded sales goals by establishing attainable goals and creating a team environment by utilizing recognition and consistent performance management. Lead a team of Department Supervisors and empowered them to make business decisions directly impacting their sales performance. Performed exemplary customer service in the store and inside customer's homes. Managed in home projects including kitchen remodels, floor replacement, interior and exterior installations including: doors, windows, roofs, gutters, insulation, water heaters, water treatment systems, HVAC installs and repairs and more. Empowered over 120 employees to create a selling culture within the store by informing all customers of the services we can provide for them. Developed a communication strategy between associates and customers that created openness and trust leading to a satisfactory inquiry process leaving customers satisfied and inspired. The aforementioned achieved a top ranked sales position within the district for the second fiscal half of 2014 which included a Pacific Northwest regional sales award for generating one million comp dollars versus fiscal year 2013.