I was selected to remain on board and continue to provide leadership in all facets of warehouse operations management – outbound, inbound, and inventory -- when Kuehne & Nagel secured the Verizon Wireless contract previously held by Syncreon, another 3rd party logistics company. Hire, cross train, develop, manage, evaluate, and support a team of 150 temporary and full-time employees at the 600,000 sq.ft. Verizon Wireless facility housing and shipping network cell site equipment valued at $300M.… Show more I was selected to remain on board and continue to provide leadership in all facets of warehouse operations management – outbound, inbound, and inventory -- when Kuehne & Nagel secured the Verizon Wireless contract previously held by Syncreon, another 3rd party logistics company. Hire, cross train, develop, manage, evaluate, and support a team of 150 temporary and full-time employees at the 600,000 sq.ft. Verizon Wireless facility housing and shipping network cell site equipment valued at $300M. In outbound management, lead a team of employees hired to ensure 60 to 70 daily orders are properly picked, shipped, and delivered to accounts through the east coast and central USA. When overseeing the inbound/receiving department of the warehouse, direct and support a team in accurately documenting and stocking incoming equipment and products. Currently managing the facility’s entire inventory operation; lead a team in resolving issues with missing or unaccounted for inventory, including reconciling shipments with customers to identify picked inventory discrepancies.Key Accomplishments As a result of communicating daily cycle counting and put-away quality metrics, achieve 98+% accuracy of client KPI.  Over the past 24 months, achieved client net book value requirement on retired equipment monthly processing. Show less

Manage Verizon Wireless staging facility; inbound, outbound, and reverse logistics operations of network cell site equipment valuing $40M covering 2 business units.Provide effective leadership in the development of warehouse team with process training, enforcing company 5S and safety standards, and conduct performance appraisals.Ensure vendor receipts and client material requests are processed within the client SLA 48 business hours. Accountable for put-away audits and cycle counting… Show more Manage Verizon Wireless staging facility; inbound, outbound, and reverse logistics operations of network cell site equipment valuing $40M covering 2 business units.Provide effective leadership in the development of warehouse team with process training, enforcing company 5S and safety standards, and conduct performance appraisals.Ensure vendor receipts and client material requests are processed within the client SLA 48 business hours. Accountable for put-away audits and cycle counting quality metrics achieving 99.50% accuracy.Responsible for monthly P&L reporting; review and approve all monthly client billing, temp agency, procurement, and material handling equipment expenditures for timely payment. Show less

I provided leadership, cutting-edge initiatives, strategically mapped directives, and sustainable solutions as challenges arose throughout all facets of managing a 150,000 sq.ft. distribution center shipping merchandise to 125 retail locations across 10 states. I developed, directed, and inspired a team of 25 employees to understand how taking individual ownership of their roles in effectively completing the distribution cycle directly contributed to the success of the operation. I created a… Show more I provided leadership, cutting-edge initiatives, strategically mapped directives, and sustainable solutions as challenges arose throughout all facets of managing a 150,000 sq.ft. distribution center shipping merchandise to 125 retail locations across 10 states. I developed, directed, and inspired a team of 25 employees to understand how taking individual ownership of their roles in effectively completing the distribution cycle directly contributed to the success of the operation. I created a collaborative work environment where all workers felt appreciated, respected, and heard. I facilitated daily workflow meeting with managers and team leads to review buyer purchase order allocations for efficient distribution of merchandise. I assisted in the preparation of the annual budget, scheduled expenditures, analyzed stock variances, and initiated corrective actions on non-conforming SOPs.Key Accomplishments Established a Carton Selection and Retrieval Program resulting in the improvement of picker performance by 30 units/hr.  Created an Access database to fulfill store supply orders, monitor order history, and streamline requests and communication. Show less

I led, supported, managed, and evaluated up to 300 outbound processing associates during Amazon’s peak seasons. I collaborated with other Area Managers throughout the 675,000+ sq. ft. facility to balance labor between inbound and outbound operations based on volume forecasts. I created and sustained a safe work environment by reviewing safety protocols at daily stand-up meetings, and ensuring team adherence to all safety programs and OSHA guidelines; in the event of an incident, I immediately… Show more I led, supported, managed, and evaluated up to 300 outbound processing associates during Amazon’s peak seasons. I collaborated with other Area Managers throughout the 675,000+ sq. ft. facility to balance labor between inbound and outbound operations based on volume forecasts. I created and sustained a safe work environment by reviewing safety protocols at daily stand-up meetings, and ensuring team adherence to all safety programs and OSHA guidelines; in the event of an incident, I immediately set out to determine the root cause through re-enactment process. I provided coaching and applicable discipline for unsafe behaviorsKey Accomplishments Reduced time at bin rates by 1.5 seconds while enforcing direct time standard of at least 85% and allowing associates to maintain under 30 minutes of time off task for the shift. Show less

As the Supervisor of Warehouse Operations and Quality Control, managed both the warehouse operations and the quality control initiatives at this 250,000 sq. ft. print fulfillment facility for the financial/investment industry. In warehousing, oversaw a team of 50 associates hired to pick/pack, print on demand, and ship supply operations to meet daily SLA and client-driven projects. I created and distributed production schedules and replenishment notices for direct mail fulfillment. I managed… Show more As the Supervisor of Warehouse Operations and Quality Control, managed both the warehouse operations and the quality control initiatives at this 250,000 sq. ft. print fulfillment facility for the financial/investment industry. In warehousing, oversaw a team of 50 associates hired to pick/pack, print on demand, and ship supply operations to meet daily SLA and client-driven projects. I created and distributed production schedules and replenishment notices for direct mail fulfillment. I managed quality assurance of vendor inventory, material distribution productivity, and tracking reports measuring key performance indicators. I was responsible for process and added-value internal auditing for ISO 9001:2008; I conducted 15 production-based audits across multiple facilities reporting strengths, observations for improvement, and non-conformances to the Quality Management System.Key Accomplishments  In 2014, successfully generated 36M pieces of offset and in-line regulatory and marketing collateral. Reduced cost per transaction by 15% over FY 2013-2015; improved order completion time by 25% over the same time period. Directed warehouse investigations for 15 client inventories; researched and provided resolutions for an inventory variance within 5% from cycle counting. FY 2012-2015 order fulfillment quality results yielded 99.99% accuracy. Commenced career with company as the Inventory and Materials Supervisor in 2006 – enhancing pick ticket database and procedures yielding $5 million post-sale revenue; processed 56 million pieces in FY 2009. Show less

Handled internal and external inquiries relating to daily Mutual Fund order fulfillment, mailings, inventory management, and invoice reconciliation.Trained and supervised employees; provided guidance on personal development plans.

Manage Mutual Fund literature inventory and distribution channels with vendors for the purpose of supporting marketing and sales initiatives.Utilize document management and order entry software systems to ensure quality control of literature kit and regulatory fulfillment processing.Assist clients with product volume control, implement order techniques, and analyze shipment options to meet mailing objectives.Served as key liaison between internal sales teams, management, and… Show more Manage Mutual Fund literature inventory and distribution channels with vendors for the purpose of supporting marketing and sales initiatives.Utilize document management and order entry software systems to ensure quality control of literature kit and regulatory fulfillment processing.Assist clients with product volume control, implement order techniques, and analyze shipment options to meet mailing objectives.Served as key liaison between internal sales teams, management, and fulfillment vendors. Show less

Developed, documented, and guaranteed compliance of all output produced by remote vendors.Collaborated with upper management on problem identification, trend analysis and vendor due diligence.Performed on-site vendor visits to ensure quality of all output productions.Developed project plans for quality control and analysis of financial statements, reports, and prospectuses.