• Designed and executed innovation town halls to educate 100+ sales members on product incubations, generating significant lead pipelines and improving product feedback loops.• Developed unique prospecting packages by analyzing internal and external data to create ideal customer profiles, driving successful sales motions and revenue growth.• Collaborated with data scientists to analyze buying trends, tech stacks, and customer behaviors, identifying target customers for cold outreach and top-of-funnel lead generation.• Spearheaded a distinguished engineers and fellows program, hosting leaders such as the CEO and VPs to align business strategies with senior technical talent, fostering consensus across Cisco’s engineering and leadership teams.• Orchestrated virtual customer listening forums during the pandemic, managing registration, speaker engagements, and roundtable discussions to acquire design partners and refine product strategies.• Conducted focus groups and executive roundtables to gather feedback on customer challenges, use cases, and pain points, directly shaping product roadmaps and innovation strategies.

Processed ticket sales via phone, addressed customer inquiries, and managed order fulfillment efficiently, contributing to a seamless customer experience.

• Generated leads with contractor accounts by analyzing customer buying behavior to enhance sales strategies and expand business partnerships.• Delivered exceptional customer service and operational efficiency in managing sales and account relationships.

• Progressed to Closing Supervisor, overseeing daily operations and managing 7-9 employees per shift to ensure smooth store functionality.• Led the grilling department, handling inventory, order fulfillment, and customer deliveries, improving customer satisfaction and department sales.