Christopher Weston Email & Phone Number

Nashville, Tn, Us

Nashville, Tn

-Regression test new or updated Microsoft software plus 250+ third party applications-Develop, refine and improve testing plans and procedures-Troubleshoot software issues/bugs for various departments in the firm-Participate in team and/or management meetings to present and discuss test results-Re-image workstations along with further setup for testing purposes

Nashville, Tn

-Implemented new clients and existing clients adding new properties into thepayroll software-Trained, and guided new and existing clients through the payroll process andassisted in additions of users or properties-Worked with Evolution Payroll, developed by Asure Software (formerly iSystems,LLC)-Set up payroll modules such as ESS, General Ledger, Time-Off Management,Federal, State, and Local Tax, Tax Reconciliation, Billing, Earnings, Deductions,Garnishments, Child Support Orders-Collected, converted and imported client data including Employee MasterRecords, YTD data, Time-Off Balances, and Direct Deposits-Assisted with technical issues as they would arise for new and existing users viaremote software-Assisted Inova Support Team in resolving client issues as needed

Franklin, Tn

-Provide internal tech support for front-line, client-facing teams -Case and queue Management via salesforce-Using Sequel commands to query databases to investigate technical issues-Work with applications such as PayrollOnline and Millenium-Set up and maintain general ledgers for clients-Investigate software bugs and issues to pass on to development team-Communicate between development team and front-line team when technical issues arise-Continue to train, mentor and aid the team members in my former department when needed

Franklin, Tn

-Implemented and Supported human resource-specific software programs such as: Sage HRMS (Human Resources Management System) HROnline Custom vendor and internally specific import/export software -Assisted with client benefit open enrollments, payroll management, and various custom projects-Advised and Assisted BenefitMall executives and other departments as a subject matter expert -Wrote and refined implementation procedures to be used throughout the company-Trained others in the use of department programs and procedures-Acted as project manager on complex projects-Participated in User Acceptance Testing (UAT) to test internal software for quality assurance-Maintained vendor and client relations in office and on-site-Reviewed and Analyzed next generation HR and payroll products for potential acquisition and implementation-Created plans for large-scale client data migration from one product to another

Franklin, Tn

-Fostered rapport and confidence with clients to build a strong working relationship -Supported payroll, HR and report writing programs in client/server environment-Tackled problematic scenarios involving general ledger, tax and cash management issues for clients-Mastered proprietary programs such as: Payload Suite WebLoad and WebLoad IE Sage HRMS Report Writer Crystal Reporting Clientele Citrix interface HP70092 server Reflections for HP