Christopher Chua Email & Phone Number

California, United States

Pleasanton, California, Us

San Francisco, California, Us

◆ SCOPE: Critical growth partner to GapTech engineering leaders and infrastructure, crafting the long-term platform strategies roadmaps, business cases, and OKRs. Fueled execution of infrastructure programs and strategies, including risk identification, mitigation plans, tracking, and resolution. Administered all facets of quarterly and annual portfolio planning activities for domains, directing program scope, features, and releases. Informed and reported financials and updates to executive leadership. Steered team of multifaceted TPMs; led cross-functional team in complex program management.◆ ORGANIZATIONAL IMPACT:➞ Architected $22M multi-year program, creating and launching new cloud-based Kubernetes platform for product development organization.➞ Turned around $4.5M cross-functional program (inherited), implementing enterprise system to 90K+ employees; no high-severity issues, despite considerable turnover.➞ Led 1st Oracle Cloud deployment for GapTech, including IaaS, PaaS, and SaaS components, with no governance from architecture.

San Francisco, California, Us

◆ SCOPE: Spearheaded all facets of infrastructure delivery organization for GapTech, leading capacity planning, purchasing, and demand planning. Contributed to portfolio planning, resource management, and designating infrastructure pods to projects. Designed infrastructure solutions for project & program initiatives for product engineering domains; Technical Program Manager for infrastructure shared services and employee enablement organizations. Directed and shaped team of delivery managers and scrum masters while reporting to VP of Global Infrastructure & Operations.◆ ORGANIZATIONAL IMPACT:➞ Migrated 40K+ mailboxes from Office 365 to vNext platform--6 months ahead of schedule—with no high-severity issues and minimal user impact.➞ Achieved project infrastructure goals; led Agile transformation of GapTech’s infrastructure organization; increased quality/speed/agility, which improved customer and engineer satisfaction.

San Francisco, California, Us

◆ SCOPE: Governed IT outsourcing agreements, infrastructure operating budget, and outsourcing relationship management, and led infrastructure transformation initiatives. Directed request for service process from suppliers for new incremental service requests. ◆ ORGANIZATIONAL IMPACT:➞ Captured $14.4M/year in savings, partnering with vendors to evaluate inventory’s accuracy as part of $1B outsourcing agreement.➞ Slashed vendor service delivery time 85%, facilitated project cost/timeline planning, and standardized pricing, boosting customer satisfaction.➞ Cut service delivery time 75% (avg.), designing 1st service catalog within Gap IT for infrastructure and data center offerings.

San Francisco, California, Us

◆ SCOPE: Led all aspects of software application builds and deployments, version and migration control, and the entire SCM process and policy creation. Managed and directed SCM team of 8-10 onshore/offshore engineers, executing project compliance, fueling process improvements, and initiating automated reports and scripts for code migrations and application builds and deployments. Ensured team resources were allocated for future projects and competencies. Conducted requirements gathering and estimating of SCM services for multi-year IT initiatives.◆ ORGANIZATIONAL IMPACT:➞ Cut new team member training/onboarding from 2 months to 2 weeks while improving error & exception handling, and boosting supported platforms and integration to enterprise change management system.

Bachelor Of Arts, Chemistry, Concentration In Biochemistry; Minor – Economics

Education record