Christopher Corpus Email & Phone Number

San Antonio, Texas, United States

Investigates transaction monitoring cases in attempt to identify and document potential money laundering/terrorist financing activity. Performs both quality control and quality assurance reviews of analysts’ case reviews and dispositions, providing feedback.Coaching and providing feedback to analysts to increase quality and accuracy.Recommends disposition for the alerted activity. Completes checklists with quality scores. Provides coaching and feedback to analysts. Assisted in customer negotiations to reach a fair conclusion from both business and customer perspectives.Serviced analysts with general, complex, and escalated issues, and delivered problem resolution using experience and in-depth related process knowledge.Escalates red flags to the appropriate areas (i.e., adverse media, sanctions risks). Priority to meet time sensitive deadlines while producing quality cases.Exceptional discovery of needs analysis with clients during interview and servicing requests

Handle higher complexity Workers’ Compensation claims requiring timely investigations, financial accuracy, effective benefit oversight, appropriate file disposition, and adherence to statutory guidelines for Kansas, Missouri, Indiana, Michigan and California.• Foster a network of resources that may include doctors, nurses, attorneys, internal & external customers, and regulators to help achieve our mission of restoring lives•Advocated services for the claimant such as initial evaluations, surgery request, process short- and long-term care approvals. •Analyzed medical reports supporting or denying for subrogation, medical billing, and SIU.•Serviced settlement claims for impairment injuries and litigated claims on stringent time schedule

United States

• Provide member onboarding, servicing and/ or facilitation of product sales in Insurance for all lines of coverage. Research and problem resolution of members request regarding: billing, policy changes and/or adjustments, changes in premium cost, and documentation request for members and/or third parties. • Serviced escalation call backs for manager escalation line.• Spearheaded team statistics and analyzed data for risk management.• Attained Six Sigma Yellow Belt and Agile Mindset training

United States

• Maintain up-to-date knowledge of products and safety for proper receiving and handling in the produce department.• Develop and maintain production sales and reporting for leadership and supply reordering.• Coordinate advertisement department changes between suppliers and cooperate marketing.• Implement and maintain product displays and advertising material to promote sales and customer marketing.

Master'S Degree, Marketing

Bachelor'S Degree, Marketing