Christopher D. Email & Phone Number

Brunswick, Georgia, United States

-As an Area Supervisor I manage a team of 6 IT professionals who are responsible for technical support, network administration, and system maintenance of 20 CBP sites.- Oversee IT infrastructure design, implementation, and maintenance, ensuring high availability, security, and scalability.- Develop and execute IT strategies aligned with the organization's objectives, resulting in increased efficiency and cost savings.- Collaborate with cross-functional teams to identify business needs and implement technology solutions to support organizational goals.- Conduct regular performance evaluations, mentor team members, and facilitate professional development opportunities.- Manage IT projects from conception to completion, ensuring deadlines, budgets, and quality standards are met.- Proactively address IT challenges and troubleshoot complex technical issues to minimize downtime and enhance user satisfaction.- Implement ITIL best practices to streamline processes and improve incident, problem, and change management.

Jacksonville/St Augustine Florida

Provide on-site and remote technical support for 20 U.S. Customs and Border Protection (CBP) sites, with over 500 CBP Officers, Agents, Government Civilians, and Government contracted employees, resolving issues, providing guidance, and ensuring all users are adhering to established policies and procedures. I steadily work with local CBP leadership to supply unbiased, responsible, and researched feedback to questions regarding changes to Information Technology (I.T.) infrastructure policies and procedures and ways to improve workplace productivity using the approved and tested I.T. equipment, allowing CBP sites to leverage their leadership for budget submission. Constantly reviewing and creating opportunities to fix, reuse or replace current CBP resources to help CBP units or specialized programs are in need or requesting additional resources based on increased staffing, upper echelon, or national taskings. Within our area, I have worked alongside my regional colleagues to leverage other resources inside and outside our region. Leveraging these assets has allowed units to continue their mission at a cost saving of over 50K to area Office of Field Operations (U.S. Customs), Office of Air and Marine Operations, and Border Patrol unit’s budget.

Ponte Vedra, Florida

• Extensive experience in troubleshooting hardware and software issues on Microsoft, and Macintosh Operating Systems, HP, DELL, Lenovo, MAC platforms and portable devices.• Devised a plan that addressed monumental issues with aging technology, introduction of new technology and resolving outstanding trouble tickets. - Researched and reduced cost, for computer maintenance and parts. Largely eliminated outside contracted work, provided on-site repairs and A/V installations, saving approximately 15K of the schools 5 years Capital funds. - Repaired, refurbished and re-imaged 300 Lenovo, HP, DELL and Macintosh computers, allowing continued computer instruction in 4 digital instruction labs, and 61 classrooms supporting 1200 students and 73 teachers. - Repaired, 21 digital video projectors and 15 Audio Enhancement systems that were out of warranty, saving the school’s budget $1,200 in outside repair fees. - Installed and configured two computer labs, housing a total of 70 laptop and desktop workstations. • Provide on the job, hands-on instruction to school’s faculty and staff on how to properly operate and maintain classroom document cameras, interactive smart boards, and digital projectors. Deliver Information Assurance education to faculty and staff, increase network, software and hardware security awareness both on campus and at home.• Possess a strong ability to problem solve. Quickly locating the root cause and provide resolution with minimal work stoppage and impact to the user.• Deliver Information Assurance risk analysis for school’s faculty, staff and student devices. Reviewing files and folders, using industry and district-approved software; to scan, detect, deter, isolate delete and recover files from malicious software, code or viruses. Coordinate directly with district Information Security Manager on systematic procedures to secure school’s network and systems.

Jacksonville, Florida

- Utilize HP Service Manager, Remedy, Remote Desktop, to troubleshooting and isolate and Hardware/Software issues. Such as Windows OS problems, Active Directory.- Assist network administrator using basic network troubleshooting (TCP IP) commands at the desktop to isolate network connectivity issues.- Asset management using provided application, maintain running inventory and hardware accountability for 500 Department of Navy military, civilian and contractors and 1000 government owned desktops and laptops and peripheral devices.

From E1 (Seaman Recruit) to E8 (Senior Chief Petty Officer) I had the honor and privilege to serve and lead dozens of talented service men and women on-board ships, overseas in Scotland, Afghanistan and Bahrain, and on shore locations in Cheltenham, MD, Tampa, FL, and Mayport, FL. I was immersed early on in my career into the IT field and worked and trained in every aspect of the IT culture. I managed several Customer Service oriented departments and provided oversight and guidance on IT services, infrastructure, policies and procedures.

Mayport, Florida

USS THE SULLIVANS (DDG 68)- Expertly managed 13 classified and unclassified network servers, supporting Information Risk Assessment processes by providing technical security expertise in support of application, infrastructure, and vendor/third-party risk and control assessment management software applications and the overall control of network security by overseeing the application of software patches to 200 workstations and servers- Provided recommendations for improving configuration standards based on industry and military standards. Supervised and administered network lifecycle management and overhaul of servers, workstations, and applications, complying with approved security guidelines and directives. - Primary trusted agent in the protection and dissemination of classified information of the United States Government and Department of Defense.- Provided on-the-job training to information systems technicians on the proper configuration and operation of network architecture. With attention to and change management, continually evaluated processes to raise the bar and ensure higher standards across the risk and compliance with organizational policies, standards, and procedures and that controls are adequately incorporated into systems.-Managed 15 Information Technicians in the planning, setup, and continued control of network services for professional and personal use onboard a U.S. Navy vessel. Participate in meetings and dialogue with IT teams to drive a risk awareness culture and the Information Risk agendas.- Guided maturing threat and vulnerability management processes and continually reviewed regulatory guidance on an ongoing basis to ensure that policies remain current and appropriate.- Mentored 25 sailors on how they manage themselves personally and their professional contributions, helping them improve upon their weaknesses so they can contribute and succeed as sailors in the US Navy.

Bahrain

US Naval Forces Central Command• Senior Advisor to the Assistant Chief of Staff for C4I. Responsible for the overall management of 150 enlisted personnel, providing satellite voice and data communications, local and global network capability, and computer help desk support to the Commander U.S. Naval Forces Central Command and staff.• Executed a 10 million dollar communication and network installation. Supervising the testing of a joint military satellite communication and network system for a coalition military staging base in a remote, desolate area of the Kingdom of Bahrain.- Validating manpower, resources, and financial requirements in developing a forward operating base in the Arabian Gulf region.• Planned, directed, scheduled, and evaluated training programs for three divisions and technical skill sets. Prepared and reviewed written correspondences and instructions for Executives, Military General and Flag Officers, Department Heads, and Focus Groups concerning manpower, resource allocation, quality assurance, training, and safety.• Provided guidance and continuous on-the-job performance evaluation to 120 personnel of various skill levels and ranks.

Mayport, Florida

Afloat Training Group, Mayport• Led 5 U.S. Navy Command, Control, Communications, Computers, and Intelligence (C4I) evaluators and trainers for 35 Atlantic Fleet Ships. Provided on-the-job training and assessments for 125 Information Systems Technicians on 10 different communication suites and 5 network infrastructures. • Validated core competencies and equipment material readiness through approved testing and evaluation processes. Recommended to higher authority, certification compliance granting further national tasking and deployments.• Verified shipboard information systems security programs and policies. Ensuring compliance while providing local feedback and providing final reports to higher echelon authority.• Mediated training and certification of shipboard and shore-based chain of command.• Provided compliance oversight, positive and corrective feedback, and continuous quality assurance monitoring of directives, policies, and procedures.

Mayport, Florida

USS McInerney (FFG 8)Focal point action officer and principal advisor on all Information Security (INFOSEC) matters in compliance with governing directives and instructions- Developed and maintained system accreditation and support documentation for a multi- million-dollar network suite.- Analyzed and evaluated system security technology, policy, and training requirements in support of National, Department of Defense, and Department of the Navy INFOSEC policies.- Developed information systems contingency plans for five administrative network servers and workstations and eight unclassified and classified operational network servers, 200 workstations, and network devices.- Managed the performance and maintenance of 11 Information Systems personnel including inventory control of computer assets, software, and configuration management, user training, help desk, and customer service administration.- Supervised Tier 2 level network software and hardware corrective actions. Complete understanding of general security concepts. Identified potential risks, monitored network and user activity, provided oversight of securing network environments, and enforced local and national security policies and procedures.

Bachelor'S Degree, Computer And Information Sciences, General, 3.67

Activities and Societies: None

Executive Leadership, 13.6 Ceu

A Graduate of the Executive Leadership Program, Class 2022-2. Selected by my leadership to attend this nine-month program. I used this.

Completion Certificate, Military And Strategic Leadership

Activities and Societies: Group study projects, impromptu speaking, scholarly research, themed point papers, informative essays.

Certificate Of Completion, Organizational Leadership

Completed a three-week, congressionally mandated leadership course for new federal government supervisors. The program included.