Lead and track the delivery of quality assurance and quality control standards, plans, and processes aimed at evaluating and improving the accuracy and effectiveness of federal transit program oversight as it relates back to FTA’s missions and objectives.Routinely analyze, research, and interpret complex regulatory, legislative and policy guidance and issues for compliance monitoring programs to determine appropriate applications of oversight review integrity improvements in a collaborative manner with FTA contractors, program offices and regional staff.Regularly support FTA program oversight policies through extensive data analysis and comprehensive data summaries.Facilitate collaborative discussions between FTA contractors, program offices, and regional staff to improve oversight of federal transit grant recipients.

Led the development of FTA's next-generation recipient compliance oversight tracking system (OTrak). In collaboration with FTA program offices, subject matter experts, program oversight contractors and an IT development contractor, gathered and groomed requirements to create a new oversight tracking system that better supports recipient oversight business processes, improves oversight work flow management, and adds new functionalities to improve user experiences and enhance FTA's ability to conduct oversight responsibilities.Served as senior advisor for the development and review of program oversight metrics to evaluate the performance of FTA headquarters and regional staff, oversight contractors, and grant recipients.Produced quantitative and qualitative reports to support the development and success of FTA recipient oversight programs.Monitored and supported FTA recipient oversight program achievement and internal/external oversight performance standards.Recommended targeted deployment of technical assistance and training based upon FTA recipient compliance trends and performance monitoring.

Managed, monitored and evaluated fixed-route and paratransit bus service and operations quality. Coordinated service changes and improvements with the operations contractor. Collaborated with transportation management officials in Central Maryland on planning and operations initiatives. Developed evaluation metrics for comprehensive operational analyses. Managed contracted bus transportation services in the Fort Meade area. Conducted fixed-route customer service investigations.

Performed bus transit and paratransit monitoring services. Collected, analyzed, and presented service and operations data to measure system performance at macro and micro levels. Monitored on-time performance. Maintained transit asset inventories, ridership databases, and service performance metrics. Provided technical and research assistance for Planning and Operations Department projects as assigned.

Planned and improved bus services by developing sound solutions for performance improvements, service policies and trend analyses. Assessed impacts of planning initiatives through detailed collection and analysis of statistical operations data. Designed and prepared charts and diagrams to guide planning strategies and maintain comprehensive planning databases. Refined implementation of planned bus services by developing, analyzing, and overseeing all aspects of a ridership survey program. Developed route monitoring programs and equipment procurement plans for 495 Express Lanes service deployment. Discovered and tracked current and historical trends in farebox transactions, daily ridership and revenue hours. Refined detailed scheduling and operational documents for emergency service plans. Reviewed and solved customer concerns with schedule reliability through Trapeze and AVL tracking software. Aggregated system-wide daily bus stop boardings and refine bus stop attribute databases.

Performed quantitative and qualitative data analyses in support of flood hazard records management. Designed flood hazard metadata databases. Coordinated research projects in accordance with strict federal guidelines and regulations. Managed research groups of up to four employees. Conducted training programs for research staff.

Managed, analyzed and created cartographic products during the 2006 Atlantic hurricane season. Aided FEMA disaster relief efforts by utilizing cartographic expertise to map pertinent hurricane attributes. Assembled quantitative hurricane attribute data into spreadsheet reports for FEMA contractors and staff.

Planned and operated fixed-route and chartered bus services for University community. Monitored and planned approximately 100 chartered bus trips over four semesters. Assessed impacts of chartered trips on existing fixed-route and demand-responsive services. Swiftly and effectively responded to service inquiries from bus passengers, student organizations, dispatchers, and administrative staff. Coordinated trip planning logistics and activities between charter clients and system personnel. Regularly conducted vehicle safety inspections in compliance with state and federal regulations. Maintained and managed financial, vehicle, and personnel databases for charter services.