Christopher Dezeeuw Email & Phone Number

Charlotte, North Carolina, United States

Utilized Agile practices to ensure team was efficient, productive, and produced high-quality measurable results. Oversaw timeliness, project management, integrity, quality, and accuracy of Billing Operations team. User story templates when managing BRF’s and JIRA’s while project managing cross departmentally and all EPMO activities. • Managed team of Business Analysts, while multi-tasking on several special revenue-generating projects, resulting in saving and recovering ~$2M for company each year.• Created, improved, and made recommendations for internal and cross-functional business processes, improving efficiency, and minimizing errors.• Analyzed billing anomalies, providing impact analysis, as well as publishing and presenting weekly / monthly billing metrics.• Custom billing configurations using OS/400, CSG and other proprietary software platforms.

Charlotte, North Carolina

Utilized Agile practices to ensure team was efficient, productive, and produced high-quality measurable results. Oversaw timeliness, project management, integrity, quality, and accuracy of Billing Operations team. User story templates when managing BRF’s and JIRA’s while project managing cross departmentally and all EPMO activities. • Managed team of Business Analysts, while multi-tasking on several special revenue-generating projects, resulting in saving and recovering ~$2M for company each year.• Created, improved, and made recommendations for internal and cross-functional business processes, improving efficiency, and minimizing errors.• Analyzed billing anomalies, providing impact analysis, as well as publishing and presenting weekly / monthly billing metrics.• Custom billing configurations using OS/400, CSG and other proprietary software platforms.

Served as Director of Operations and Supply Chain, encompassing project management, purchasing, inventory, and vendor management. Oversaw human resources, including hiring, firing, and training employees companywide. Guaranteed legal compliance with applicable local, state, and federal employment laws. Investigated and implemented ways to help organizations reduce costs, increase revenue, and become more profitable. Managed multiple departments to ensure efficiencies were achieved. Used User Stories to manage customer expectations both internally and externally. • Established structured interview process, requiring department managers to pose consistent set of questions to every applicant, minimizing / eliminating selection bias during interview process. All candidates selected by department managers underwent final interview with goal of selecting most qualified applicants for each department.• Implemented newly created efficiencies and took responsibility for developing comprehensive employee manual, safety manual, and employee handbook across all departments.• Launched a variety of new software platforms, guaranteeing efficiencies were realized in all departments and inventory was visible, accurate, and moving, while non-moving inventory was returned to vendors with little to no restocking fee based on my efforts in contract negation. • Restructured organization, eliminating inefficiencies, and maximizing efficiencies, thus creating residual cost savings.• Conducted data analysis to assess current profitability across departments, scrutinizing expenditures, salaries, revenue flows, sales, marketing initiatives, costs, research and development, and current / future investments certifying corporate stability and relevance in market.• Restructured purchasing department minimizing errors, maximizing efforts, and streamlining processes, saving additional money for organization.

Helped build company from ground up, encompassing operations, marketing, research and development, and customer retention. Conducted purchasing and supply chain initiatives. Managed human resource activities and confirmed business was following state and federal laws. Led marketing team in brand and product development / awareness. Directed community relations and e-commerce expansion. Implemented process improvements to correct inefficiencies and maximize profits.• Earned numerous top accolades and awards for customer service and product quality.• Offered contract for product distribution in multiple major grocery store chains, highlighting appeal and market demands of company’s products.

Charlotte, North Carolina Area

Delivered personalized investment solutions to help clients, including individuals and businesses, work toward long-term financial goals. Developed and deepened client relationships. Managed branch and support staff.• Achieved acquisition of FINRA Series 7 and Series 66 licenses, demonstrating commitment to professional growth in the financial sector.• Provided clients with tailored investment and financial solutions, meeting unique needs and goals.

Belmont, Nc

Partnered with team of executives as well as CEO, pertaining to process improvement and cost savings across departments.• Led Purchasing and Supply Chain Department, ensuring supply levels of inventory were stocked, moving, and efficient.• Saved $7.2M+ through cost of goods savings, such as contract negotiations, free freight contracts, quantity pricing breaks, and returns on dead or non-moving inventory.• Conducted daily cost of good savings analysis and process improvement reviews across departments, certifying maximum efficiencies and savings were obtained companywide.

Charlotte, North Carolina Area

Supervised supply chain efforts, including purchasing, logistics, and inventory and vendor management. Directed budget, management, employee salaries, scheduling, and oversaw daily operations and cost saving efforts of branches located across southern US. Led daily operations for Charlotte NC Branch, encompassing hiring, promoting, and firing employees.• Created and provided extensive training and development process / procedures, confirming companywide efficiency, consistency, adherence to company safety protocols, OSHA regulations, and execution of effective marketing and promotional events in accordance to best-in-class practices and state / local requirements.

Greater Grand Rapids, Michigan Area

AAA, Grandville, Holland, and Grand Rapids, MI, and Charlotte, NCBranch Service and Sales Manager (June 2006 to June 2008)Managed daily operations of 2 branches. Oversaw sales of membership, auto, home, life insurance, travel, and ticket sales for both branches.• Achieved >150% of yearly sales quotas, accomplishing annual sales volume of $10M+, increasing referral business by 37%, and obtaining ‘Exceeds Customer Satisfaction’ rating every year from members.ERS Call Center Manager (September 2000 to June of 2006)Supervised 300 department employees to ensure all shifts were consistently executing corporate and ancillary employee and departmental specific goals.• Grew call center from 12 employees to 300+, demonstrating strong leadership before accepting position as branch manager.• Surpassed customer service program initiatives and department goals by 20%.• Handled customer complaint calls and resolved issues, attaining personal rating of 99% satisfaction.ERS Accounting Auditor (Oct 1998 to Sept 2000)Aided in establishing new call center in MI that was part of pilot program.• Achieved cost savings amounting to millions of dollars by instituting internal processes and protocols, eliminating duplicate billing by contractors, and implementing various methods to verify actual mileage traveled against requested reimbursements. This approach prevented potential instances of fraudulent or inflated claims, resulting in significant financial savings.

Master Of Business Administration (Mba)

Bachelor'S Degree, Major In Psychology Minor In Business With A Focus In Operations And Supply Chain Management.