Motivated and energetic IT professional - experienced business analysis and project liaison using waterfall and agile methodologies.A true representation of a servant leader. My forte includes business analyst, business relations (BRM) and project liaison, collaborator between business clients, development and government departments management teams.Co-designed workflow diagrams to illustrate the current IT PMO Intake process and proposed future intake, decision making and business engagements. Capture, translate, document and communicate business user requirements to: non technical SME and end users, technical and informational security teams.Extensive experience managing and working with external resources, product owners, cross functional technology teams and city government departments. Introduced AGILE principals, user stories and processes to internal IT and Government Departments - reinforcing the Agile Manifesto with individuals or in meetings where decisions are being made. Teams are more receptive when understanding priority, change is inevitable and should be embraced even late in the game and the importance of delivering frequently. Experience in eliciting, COTS (Commercial Off the Shelf) solutions, analyzing, and documenting the requirements and user stories. As a member of the IT PMO team, for the City of Miami Beach. Projects included COTS and inhouse development solutions for Tourism and Culture, Public Works, Building, Housing Grant and Tenant Management governments. Expertise in team management, I believe in acknowledging and appreciating each team member's contributions. SKILL SET Project coordinationBusiness AnalystCoach – MentorCollaboratorCOTS Vendor solutionsTechnical UnderstandingSQLDatabases - DB2/400HawkeyeJIRADevOpsMS TeamsSCRUMKANBANSQLALM (Quality Center)Agile MethodologiesITIL - ClarityRemedyIncident ManagementSOXGDPRPCICSMCSPO

Business Relations Management (BRM) – International Markets 11/2016 – 01/2020Owning the senior-level relationships and serves as a single point of focus, working to converge functions between IT and business partners.• Outstanding reputation at mentoring, managing, and leading teams, as well as communicating to Business Stakeholders.• Understand market specific business requests to provide guidance and solutions• Present business requests to Senior Leadership Team • Oversee IT and Business Change Management requirements• Excellent documentation skills• Active listen and collaborator

Project Lead - Business Analyst - SCRUM ● QA lead ● Create Business Requirements and user stores ● Software Development Cycle utilize SCRUM - Kanban board and Agile principles for project delivery ● Manage expenses and capital budgets using Clarity and Workbench tools● Collaborate on scope, technical requirements, develop project plan and timelines ● Gather resource estimates from business segments● Coordinating project team members, resource allocation and assigning individual responsibilities● Manage developer workload and prioritize system defects and enhancements ● Manage server builds, firewall and DNS per project requirements● Management and involvement in Scrum ceremonies: daily stand ups, weekly and bi-weekly calls

All aspects of IT Change Management and Change Control Board. Report change management statistics to executive level, guide project managers through the Change Management processes. ● Defined requirement guidelines for CAB – CCB meetings● Perform a ‘post mortem’ review● Adherence to change management SOX and PCI process● Validated product deployment requests to assess risk and impact● Prepared deployment plans for planned system outages● Created on demand Change Management process training

Software Engineering Supervisor for GUI - Call Center, Accounting and Revenue Applications.Participated in key development projects for RCCL domestic and international offices. Leveraged product knowledge and expertise to successfully implement large projects and system improvements. Use good judgment to make sound decisions to best suit the team and the software developers.

Supported Software Engineering Development teams for GUI - Call Center app, API B2B B2C Transactions, Accounting and Revenue applications.● Managed up to 19 software developers● Mentored team development with training, team building and development plans● Vendor relations ● Co-Facilitated JAVA study group

Custom development for enterprise-wide applications in the areas of Reservations, API, Accounting and Revenue. Participated in key development projects. Leveraged programming expertise to design and implement system improvements. ● Custom software development and unit testing for cruise line enterprise applications using RPG, SQL and CLP● Write SQL Statements to validate table updates: select from, join files, insert update and delete● Supported Help Desk incident management queue

Manage cross-functional technology team comprised of developers and database administrators. Research and identify emerging system technologies to remain on cutting-edge of IT development and application development tools. Implement and track development timelines; monitor project status and team activities. Report to VP MIS, senior management and staff to give project updates.

Programmer Analyst for company and employee level enrollment departments. Responsible for the development of cafeteria style benefit election and conformation forms. Self prioritized development goals and strategies for personal gain. Gathered and prioritized user requirements to adapt technology to departments needs. Research and present training options to IT department manager.