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I am a dynamic marketing and customer engagement leader with 17 years of experience across startups, nonprofits, and tech sectors. I specialize in marketing, customer engagement, and operational excellence. At ServiceNow, I increased operational efficiency by 40% and drove $100K in cost savings through green initiatives. At Google, I managed cloud adoption for top retail clients, unlocking $10M in revenue and contributing to a $312M pipeline.I’ve also led impactful social marketing campaigns at Better World Advertising and increased enterprise client spend by 50% at GrubHub. Known for my ability to streamline processes, drive growth, and build strong C-suite relationships, I’m now seeking new opportunities to bring my skills to a forward-thinking organization. Let’s connect!
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Senior Program ManagerCloudflareNew York, Ny, Us -
Senior Manager Of Global Operational Excellence, Executive Briefing ProgramServicenow Aug 2023 - Apr 2024Santa Clara, Ca, UsOperating as deputy director under the senior director, partnered across the global EBC organization to create a repeatable playbook for success while maintaining specific regional needs for a fast growing EBC program.- Promoted to senior manager in under six months. Prev: Senior program manager, NYC EBC.- Overhauled the New York briefing center program to increase efficiencies by 40%, NYC Site Lead.- Reduced toil and increased cross-organizational communication through a multi-pronged managed project to update all audio/visual hardware resulting in increased executive buy-in.- Maintained and cultivated vendor relationships with partners in the EBC space.- Drove business decisions and reduced operational costs by $100,000 through green initiatives. -
Technical Account ManagerGoogle Feb 2021 - Aug 2023Mountain View, Ca, UsSupporting AMER retail customers like Walmart, Albertsons & MacysAccelerate customer adoption of Google Cloud by leading the implementation journey by providing technical guidance and managing timelines, milestones, migration goals, and business transformation strategies. - Oversaw priority retail customers throughout their digital transformation and GCP commitment- Managed all cloud capacity needs for Walmart ensuring smooth operations during peak periods likeBlack Friday/Cyber Monday which garner est. $155MIL in sales annually.- Implemented training for 250 Albertsons employees and removed administrative blockers unlockingover $10M in revenue.- Maintained C-suite relationships, winning 20% of cloud business from cloud competitors. -
Ebc Program ManagerGoogle Apr 2020 - Feb 2021Mountain View, Ca, UsSenior on-site & digital engagement liaison providing customers with an enterprise-focused briefing experience that includes curating, planning and execution. Develop and manage the delivery of Google Cloud product-focused content on the day of the experience that provides value and meets/exceeds meeting objectives.- Complete on-average 40+ customized executive briefings per quarter contributing toward the commit of over $312mil in engaged pipeline annually- Accountable for objectives that are set in partnership with account teams that are specific to each customers’ technical needs.- Collaborate closely with internal stakeholders to develop agendas, content and the appropriate presenters as needed who contribute to impactful experiences that deliver insight and drive business value for GCP customers.- MC'd the Cloud Customer Programs session and moderated a curated fireside chat with Google sales leadership at the Accelerate 2020- Capture unique customer insights during the meeting as it pertains to Google initiatives and utilize customer survey results in debriefs with the experience team to redirect future meetings and product updates based on customer feedback. -
Customer Engagement ManagerGoogle Sep 2018 - Apr 2020Mountain View, Ca, Us- Provide customers with an enterprise-focused briefing experience that includes curating, planning and execution. - Develop and manage the delivery of content on the day of the experience that provides value and meets/exceeds meeting objectives.- Accountable for objectives that are set in partnership with sales account teams that are specific to each customers' needs. - Collaborate closely with internal stakeholders to develop agendas and content while sourcing the appropriate presenters and executives needed to contribute to an impactful experience- Deliver insight and drive business value for Google Cloud Platform (GCP) customers.- Track and deliver data and insights from EBC sessions to internal stakeholders including sales, product and marketing teams and GCP executives.- Identify measurable sales goals for each briefing that will be reviewed post-briefing and articulate meeting goals to speakers in preparation for each engagement.- Capture unique customer insights during the meeting as it pertains to Google initiatives and utilize customer survey results in debriefs with the experience team to redirect future meetings based on customer feedback. -
Project ManagerBetter World Advertising 2017 - 2018Advertising agency that designs, develops and implements public education campaigns exclusively for non-profit and government clients on social issues ranging from HIV and suicide prevention to smoking and foster careSenior project manager supporting the project director and creative director on campaigns and new business acquisition• Oversaw all aspects of social marketing campaign activations ranging up to $275K• Developed and pitched 4 new clients • Conducted formative research inclusive of online surveys and live focus groups to inform creative concepts and media strategies• Created and executed paid social media strategies for clients as well as company social networks• Activated and planned all client media buys, tracked placements and optimized campaign performance based on media analytics -
Business Development ExecutiveTeckst 2016 - 2016New York, UsOversaw both US & international enterprise level business development, specializing in e-commerce and technology clients supporting the VP of Sales. • Secured relationships with ten enterprise clients including Husqvarna & American Eagle, through cold-calling, email marketing and targeted media tactics • Increased efficiency by 30% in sales lead process by adjust prospect reporting processes -
Account Management / Corporate Sales / Corporate Client RelationsGrubhub Seamless 2013 - 2016Chicago, Illinois, UsSenior member of a specialized team formed to support corporate clients who comprise 30% of annual revenue. Oversaw customization of digital platform for prospective clients.• Promoted once in three years• Managed corporate promotion platform and increased enterprise client spend by 50% in three years • Converted one hundred corporate potential clients into contracted business • Provided assistance, trouble-shooting and accounts payable support to over 2k clients• Reduced overhead costs by 20% through streamlined reporting and tech support processes across the organization• Established new line of b2b business by connecting caterers with corporate clients resulting in a 15% revenue increase -
Program DirectorGrindr 2011 - 2012Los Angeles, California, UsExecuted marketing projects and strategic partnerships with iconic brands including Bud Light and Lady Gaga. The role was responsi-ble for writing press releases, blog posts, social media postings, political action communications and in-app messaging.• Promoted twice in one year• Developed targeted content to raise platform engagement and grow the overall user base• Created, budgeted and executed a one-year plan for a major charitable initiative ‘Grindr for Equality,’ which ran campaigns to support the repeal of ‘Don’t Ask, Don’t Tell,’ the ‘Defense of Marriage Act,’ supporting the Transgender Legal Defense and Education Fund and a myriad other causes within the gay rights movement.• Oversaw creative, marketing as well as media distribution for Grindr for Equality• Authored geo-targeted messaging sent to thousands of users which generated 2,000 social media impressions on average • Researched gay rights political issues to inform and to mobilize the greater Grindr community in line with the company’s progressive vision -
Events ManagerStonewall Community Foundation 2009 - 2011New York, Ny, UsManaged over 100 individual funds housed within the foundation while planning and providing on-site management on events ranging from charitable sporting events to 300 person gala dinners. Responsible for Executive Director’s day-to-day schedule. • Promoted three times in two years• Secured Absolut as an official alcohol sponsor for the foundation• Procured donated items, oversaw bidding and hired talent for live auctions such as Peppermint from RuPaul’s Drag Race• Managed funds for million-dollar donors through grant initiation • Served as office manager for staff and executive board -
Assistant EditorNext Magazine 2009 - 2011Produced editorial and visual content for digital dissemination covering events throughout the tristate area• Promoted twice in two years• Created NEXT’s first nightlife blog, the Nexus• Provided 50+ pages of online editorial content attending varying nightly events• Video and photographed on-location for blog for daily updates
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Accounts Payable Clerk, Data Entry Clerk, Front DeskAlliedtpro 2008 - 2009New York, New York, Us -
Creative Services InternHbo Jan 2007 - Aug 2007New York, Ny, Us
Christopher Dilley Skills
Christopher Dilley Education Details
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Pace UniversityBachelor Of Arts (B.A.)
Frequently Asked Questions about Christopher Dilley
What company does Christopher Dilley work for?
Christopher Dilley works for Cloudflare
What is Christopher Dilley's role at the current company?
Christopher Dilley's current role is Senior Program Manager.
What is Christopher Dilley's email address?
Christopher Dilley's email address is ch****@****kst.com
What is Christopher Dilley's direct phone number?
Christopher Dilley's direct phone number is (855) 980*****
What schools did Christopher Dilley attend?
Christopher Dilley attended Pace University.
What skills is Christopher Dilley known for?
Christopher Dilley has skills like Event Planning, Public Relations, Social Media, Event Management, Grants, Public Speaking, Editing, Philanthropy, Fundraising, Non Profits, Grant Writing, Volunteer Management.
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