Provided proactive consultation to a portfolio of Global Commercial Card accounts specializing in B2B and Corporate Card payment solutions.• Relationship Management o Principle liaison between customers and Amex corporate departments.o Oversee product implementation and ongoing program management, verifying process effectiveness. o Responsible for client satisfaction and problem resolution.• Sales o Managed various client accounts and ensure their continued satisfaction with Amex services.o Expanded product market visibility in order to increase the profit potential within client accounts.o Spearheaded customer presentations and reviews in order to review account performance and measure program goals.o Negotiated contract renewals to ensure account profitability.• Consultation o Provided ongoing and highly proactive consultation services for corporate card management in order to maximize program potential.

Provided a variety of managerial services for BMO North American strategic corporate credit card clients including sales oversight and operation, product marketing, consultation, data analysis, product implementation and various other functions.• Human Resources / Management o Principle liaison between customers and functional corporate departments.o Oversee product implementation, verifying process effectiveness. o Spearhead the development and implementation of various client training services.• Sales o Managed various client accounts and ensure their continued satisfaction with BMO services.o Expanded product market visibility in order to increase the profit potential within client accounts.o Spearheaded customer presentations and reviews in order to review account performance and measure program goals.o Negotiated contract renewals to ensure account profitability.• Consultation o Provided ongoing and highly proactive consultation services for corporate card management in order to maximize program potential.

Provided a range of human resource, selling, and management services within a highly diversified banking organization. Primary focus was placed upon supporting BMO Eastern Region Sales and Client Relationship managers and servicing corporate clients in their banking and credit card related needs.• Human Resources / Management o Training and development services offered to regional sales and client relationship managers. Provided training and ongoing mentorship for new regional hires.o Developed and participated in customer presentations and reviews, supporting Sales and Client Relationship managers.• Saleso Sourced, expanded, and led team efforts related to potential opportunities for product expansion and cross selling.o Demonstrated exceptional negotiation skills during processes of contract renewals.• Consultationo Due to an ongoing transition between Citibank and BMO, provided essential product and service informative expertise to the BMO transition team.o Provided support to the Regional Director in various capacities of corporate operation.o Oversaw a specific group of customers providing corporate card services and consultation.

Performed managed services related to a portfolio of multi-national and large market corporate accounts. Centrally responsible for facilitating sales growth and handling account delinquencies.• Human Resources / Management o Analyzed portfolios of clients’ accounts to identify delinquencies and contacted clients to resolve financial issues.o Managed production implementation, such as the introduction of a new card service.• Saleso Sourced new client relationships and engaged in intensive selling methods to garner increased profits. o Maintained client contact to ensure an acceptable level of satisfaction with all services.o Led sales presentations to solicit additional business from either new or existing accounts.o Handled all client account financial negotiations and contractual reworking.o Provided client consultation assistance related to Citibank products and services.• Key Achievementso Winner of Presidents Club award for 5 out of the 6 years the award program was implemented.o Retained 100% of customers from 2004 through 2009.o Significantly exceeded sale growth quotas from 2004 through 2008.

Managed a portfolio of middle market corporate accounts that utilized Citibank Diners Club Travel & Entertainment Corporate credit card products.• Human Resources / Managemento Implemented structure and strategy for new business related to the Diners Club Corporate credit card.o Acted as the main customer liaison. Received input, questions, and complaints, and resolved all matters in a timely manner so as to exceed client expectations. • Sales o Consistently worked alongside customers to maintain program and administrator accounts.o Maintained client contact to ensure an acceptable level of satisfaction with all services.o Provided consultation services in the management of Travel & Entertainment corporate cards.

Managed and directed a nationwide department responsible for providing corporate travel management services to commercial accounts. o Responsible for hiring, training and development of company's client service staff in corporate travel industry affairs, travel management programs and company products. o Developed company client service programs. o Established and maintained executive level relationships at top-tier accounts. o Negotiated client financial agreements. o Negotiated, implemented and managed preferred travel agency supplier agreements.

Maintained a portfolio of corporate accounts providing consultative corporate travel management services.o Provided consultative services to clients for managing corporate travel programs.o Managed the implementation and start-up of new customer accounts.o Developed and enhanced Corporate Travel & Entertainment expense policies.o Negotiated preferred airline, rental card and hotel discount agreements for clients and agency.o Developed and conducted client educational programs and seminars.

Provided consultative services for managing corporate travel management programs.o Managed the implementation, start-up and consolidation of national accounts.o Developed and conducted clients education seminars.o Prepared and participated in company sales presentations.o Negotiated client financial agreements and client preferred supplier discount agreements.

- Managed day-to-day operations of a full service corporate travel agency office, providing corporate, group and leisure travel services.- Direct supervision of 30 plus travel consultants and support staff.- Maintained agency ticket inventory, office supplies and office payroll.- Responsible for hiring of new employees and completing and conducting employee talent reviews.- Participated in sales presentations and client seminars.

- Supported Operations Manager in day-to-day operations.- Provided quality control of travel itineraries for accuracy prior to ticket issuance.- Sold and arranged corporate travel itineraries for VIP clients.- Trained new travel consultants in office operations and travel reservation procedures.- Responsible for maintaining office systems and equipment.

- Direct supervision of a team of 8 travel consultants arranging corporate travel itineraries for over 25 companies.- Responsible for problem resolution of team errors and servicing demanding clients.- Sold and arranged travel itineraries.- Trained new team members in client reservation policies and company procedures.- Quality controlled team travel itineraries.