Chris D Email & Phone Number

Melbourne, Victoria, Australia

Overall management of the IT infrastructure. • Migrate existing ad-hoc workgroup unmanaged fleet to MS AzureAD/Intune managed.• Formalise IT environment into a more structured enterprise level system. Planning changes, deployment, testing, user acceptance, documentation and processes.• Management of the AzureAD and Intune MDM• Provide consultancy towards customer projects with respect to hardware, windows, domain, network, etc. requirements and designs.• Standardise client… Show more Overall management of the IT infrastructure. • Migrate existing ad-hoc workgroup unmanaged fleet to MS AzureAD/Intune managed.• Formalise IT environment into a more structured enterprise level system. Planning changes, deployment, testing, user acceptance, documentation and processes.• Management of the AzureAD and Intune MDM• Provide consultancy towards customer projects with respect to hardware, windows, domain, network, etc. requirements and designs.• Standardise client device images into an enterprise SOE image as well as deployment platforms (MS MDT) to manage and deploy these SOE’s.• Management of monitoring systems including Zabbix and Splunk.• Development of processes and procedures surrounding the IT environment, provision of IT services, as well as user training guides/how-to’s. Including associated documentation.• Management of the laptop/workstation fleet. Including associated peripherals. Monitors, docks, keyboards/mice.• Managing the corporate AWS, AzureAD, Intune infrastructure. Plan, provision, maintain, monitor.• Overall responsibility for the infrastructure and corporate systems. Show less

Melbourne, Australia

T3 systems engineer acting as an escalation point for issues coming in from the helpdesk as well as working with the project teams on planned changes at our various customer locations. At Tekspace we managed the IT infrastructures and services on behalf of customers whom were SMB's up to 100-200 staff in size.Day to day duties include administration of various technologies including Windows Server (2008-2019), , Workstations, Domains, Switches, Routers, Access points, Cloud… Show more T3 systems engineer acting as an escalation point for issues coming in from the helpdesk as well as working with the project teams on planned changes at our various customer locations. At Tekspace we managed the IT infrastructures and services on behalf of customers whom were SMB's up to 100-200 staff in size.Day to day duties include administration of various technologies including Windows Server (2008-2019), , Workstations, Domains, Switches, Routers, Access points, Cloud Infrastructure (Office 365 and Amazon Web Services), scripting languages (Powershell primarily), Virtualisation VM-Ware ESXi, and working with multiple third party vendors on issues that fall out of scope of our support.As part of my role as an escalation point I also provided mentoring/coaching to the team on the tickets received both to guide them on the escalation and information required as well as to knowledge share on my final resolution for those escalations. Show less

Melbourne, Australia

Change Healthcare, formerly "McKesson Imaging Technology Solutions", entered the AsiaPacific market in a more direct manner in November 2017 rather than using the previous distributor "Device Technologies". As a part of this transition of support & customers between the two organisations I transferred over and joined the CHC team.In this role I am continuing to support the existing McKesson products that I worked with whilst at Device Technologies. Including the McKesson Cardiology and… Show more Change Healthcare, formerly "McKesson Imaging Technology Solutions", entered the AsiaPacific market in a more direct manner in November 2017 rather than using the previous distributor "Device Technologies". As a part of this transition of support & customers between the two organisations I transferred over and joined the CHC team.In this role I am continuing to support the existing McKesson products that I worked with whilst at Device Technologies. Including the McKesson Cardiology and Radiology PACS systems and their ECG management solution.My role is varied in that i work on the products throughout the product life cycle from pre-sales and implementation to ongoing maintenance/support and life cycle management.In supporting these products I work closely with the customers IT in provisioning hardware both physical and virtual and the full configuration required to ensure the application is stable. I bring to this role many years of experience with domains, servers, DNS, VPN's and application support. Show less

Melbourne Area, Australia

After having been in the Help Desk Admin role for over a year, I was given the opportunity to move into the Medical Information Technology branch of the greater IT department at Device.My current roles involve supporting a variety of Medical software, some of which in high patient risk environments. Much of the software works on well known technologies like Microsoft Server, Windows, SQL etc..Primarily my main products i support at this stage are Mckesson Cardiology, and… Show more After having been in the Help Desk Admin role for over a year, I was given the opportunity to move into the Medical Information Technology branch of the greater IT department at Device.My current roles involve supporting a variety of Medical software, some of which in high patient risk environments. Much of the software works on well known technologies like Microsoft Server, Windows, SQL etc..Primarily my main products i support at this stage are Mckesson Cardiology, and Radiology PACS. This software runs in a client/server model and is used as a reporting and image archiving system. Some imaging devices include X-RAY, CT, Ultrasound. Supporting this software has granted me increasing experience with DICOM and HL7 integration with other Medical based software in hospital and clinic environments.Other products I support on a lesser scale include:●McKesson ECG●Topcon Synergy - Ophthalmic PACS. Image archiving and reporting.●Arthrex Synergy - Orthopedic and General surgery advanced internal imaging device. ●Steris ProConnect - Captures data from the Steris Steriliser devices (CSSD dept.).Upcoming products I am expected to begin to support include:●Aethon Tug - Robotic material transport within hospital environments.●Carefusion Sentry Suite - Reporting and archiving of respiratory information.●Metro Medispense - Pharmaceutical dispenser device that will allocate exacting amounts and keep a reported inventory.With the ongoing push towards E-Health and paperless healthcare. My role and the MIT team as a whole are expecting to change quite considerably in the near future Show less

Frenchs Forest

Level 1-3 support desk in a mixed OSX and Windows XP/7 environment. In an organisation with over 600 staff across most states of Australia, New Zealand, London UK, Remote users in the USA.The business supported key technologies such as SAP, Cisco VPN, Citrix Xen-Desktop, Windows, Apple, VoIP.●User creation and deletion in a Server 2003/2008 AD environment.●Exchange 2003/2010 user account administration. Mailboxes, distribution lists, public folder creation and… Show more Level 1-3 support desk in a mixed OSX and Windows XP/7 environment. In an organisation with over 600 staff across most states of Australia, New Zealand, London UK, Remote users in the USA.The business supported key technologies such as SAP, Cisco VPN, Citrix Xen-Desktop, Windows, Apple, VoIP.●User creation and deletion in a Server 2003/2008 AD environment.●Exchange 2003/2010 user account administration. Mailboxes, distribution lists, public folder creation and permissions.●Ensuring that the helpdesk was kept in order and appropriate data was recorded for incidents.●ITIL foundations 3.0 trained/certified.●Involved in meetings with management and stakeholders on how to best improve the service and the business.●IT-SDO SAP helpdesk offering project team.●Experience packaging and deploying software using Microsoft System Center Config Manager.Whilst officially I was a helpdesk agent, I was actually tasked with being the administrator of the following systems/technologies/information:●Apple administrator including a fleet of OSX desktops, over 400 iPhones, over 130 iPads. Managed using the MDM solution from "Absolute Software Corporation". Successfully deployed the iPhones replacing the original Nokia E-71 fleet with high user acceptance of a self-service model. Allowing the staff to enroll the devices themselves replacing the previous management heavy approach to device setup.●All aspects of user account management. User accounts, distribution lists, public folders, mailboxes, network permissions.●Exclaimer Signature Server - Creation and deployment of signature templates, and advertising banner material, that were populated with user data from AD. Instigated change within the organisation on how to better manage this process.●Domain name, SSL administrator - Managed all aspects of Device's Domains including forward planning, acquisitions, and visions for change and improvements. Show less

I manage a network including the following core systems:● 7 Windows 2003 Based servers including – - Exchange 2003 - SQL 2000 - IIS6 and IIS7 - Blackberry Enterprise Server - Terminal Services● Fibre Channel SAN● MAC OSX Server with External Storage Array● 30 Windows Laptops● 13 OSX iMACs in the design studio● Redundant Internet Links● Private Network Link to Corporate network● Cisco Firewalls● Steelhead… Show more I manage a network including the following core systems:● 7 Windows 2003 Based servers including – - Exchange 2003 - SQL 2000 - IIS6 and IIS7 - Blackberry Enterprise Server - Terminal Services● Fibre Channel SAN● MAC OSX Server with External Storage Array● 30 Windows Laptops● 13 OSX iMACs in the design studio● Redundant Internet Links● Private Network Link to Corporate network● Cisco Firewalls● Steelhead VPN concentratorI am responsible for all support on the Laptops and Desktops and Level 1 and Level 2 support on the servers and network devices. I coordinate additional support requirements and higher level issues with other admins in the international business and also with external resources.My role also involves managing ongoing costs and preparing budgets to manage system refresh and technology life cycle expenditure.Other IT&T responsibilities include:● Managing software licensing ● Managing day to day changes on the PBX● Managing Backups ● Maintaining Disaster Recovery plans● User Management● Database Administration● Network Anti-virus● Exchange Mail Store maintenance● Software Update and Patching management Show less

Sales for an Optus franchise in Narellan Sydney

Ensuring magazine subscriptions were processed accurately and reconciling banking figures on behalf on clients whom outsourced their subscription services.

Diploma, It (Networking)

Cert Iv It (Networking), Server Administration, Domains, Dns, Dhcp, Virtualisation, Cloud, Security, Scripting

Ccna, Ccna Part 1&2 Of 4

No longer completing 3 and 4 due to not requiring higher level of networking skill set for career.

Bachelor Computer Science (2 Out Of 3 Years Completed), Computer Science

Activities and Societies: Computer Society After a change of heart decided this degree was not what was expected so left before completion.