Christopher Nagle Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

Supporting the Kickoff of Credico's newest company within the Call Center industry Provide ongoing account support to existing clients and client services team.Assist to manage the backend operations of multiple campaigns at any given timeSupport and promote continuous improvement in processes and procedures.Analyze (daily, weekly, monthly) client data file for performance status, sales and attrition to ensure client goals are met.Effectively support positive regular… Show more Supporting the Kickoff of Credico's newest company within the Call Center industry Provide ongoing account support to existing clients and client services team.Assist to manage the backend operations of multiple campaigns at any given timeSupport and promote continuous improvement in processes and procedures.Analyze (daily, weekly, monthly) client data file for performance status, sales and attrition to ensure client goals are met.Effectively support positive regular communications as a liaison between clients, call center hiring managers and sales team.Screen candidates’ credentials to ensure compliance with client regulations and requirementsOrganize new representative training sessions with client.Partner with clients to meet and exceed clients service and sales expectations.Glean and spread best practices to develop a better Campaign with client.Independent problem solving.Ensure prompt and accurate communication with clients and team members.Proactive management of day to day activities and deadlines of assigned campaign(s).Translate client requirements to Independent Sales Office owners.Maintain a clear understanding of the Quality Assurance aspects of the call center channel to help drive a positive client experience while finding opportunities to improve processes.Recommend means of obtaining and analyzing transactional data, as well as evaluate the accuracy of sales transactions in accordance with company procedures and contract.Create and maintain applicable reports (i.e. daily/weekly sales, quality, KPI).Think critically and strategically on all program aspects to prevent issues and optimize the campaign and client experience.Communicate with clients and sales offices to resolve problems, answer questions, manage correspondence and reports.Assume lead role in assuring compliance and proper sales practice and/or industry regulations are being followed. Show less

Remote

Chicago, Illinois

I work with Global Procurement and Supply Chain Executives in EMEA and the US to share benchmarking, insights, applications, and connections to accelerate their journey to procurement excellence and increased strategic impact for their respective businesses. Our support spans areas such as category management, risk, business partnering, supplier management, strategy/org design as well as the technology and team capabilities to deliver improved performance.

Chicago, Illinois

Greater Chicago Area

Greater New York City Area

Worked with both the qualitative and quantitative research teams with daily processes such as reviewing research surveys, analyzing data, and taking part in team meetings regarding Food, Beverage, and Personal Healthcare clients.Helped conduct research groups by assisting in the sensory lab with the set up and execution of the research.Conducted desk research and led an informational meeting on potential client demographics for a self funded study for the… Show more Worked with both the qualitative and quantitative research teams with daily processes such as reviewing research surveys, analyzing data, and taking part in team meetings regarding Food, Beverage, and Personal Healthcare clients.Helped conduct research groups by assisting in the sensory lab with the set up and execution of the research.Conducted desk research and led an informational meeting on potential client demographics for a self funded study for the company.Utilized Excel and various data collection programs in order to analyze and find data trends from research groups and individual studies based on consumer preference of food, beverage and healthcare products. Show less

Greater New York City Area

Worked in the Account Service Department in Emerging Consumers, Entertainment, and News.Attended various informational meetings where Turner taught different skills and aspects of the media industry in order to help improve our understanding of the industry and the variety Turner has to offer.Used various programs to edit deal orders for the linear properties of Turner and helped assist clients with finding different impression statistics to give a better understanding of how a… Show more Worked in the Account Service Department in Emerging Consumers, Entertainment, and News.Attended various informational meetings where Turner taught different skills and aspects of the media industry in order to help improve our understanding of the industry and the variety Turner has to offer.Used various programs to edit deal orders for the linear properties of Turner and helped assist clients with finding different impression statistics to give a better understanding of how a company's commercial was being viewed within Turner's television properties.Developed a mock sales pitch related to branded content with a team of interns, selecting a client and pitched our idea to a group of Turner executives. We worked with the various Turner resources and staff in order to develop a realistic sales pitch. Our campaign was a branded content series based on the Capital One Spark Small Business Card. We utilized real life small business rebuild stories across different Turner platforms in order to increase the credibility of the card. We then received live feedback from Turner executives about our campaign ideas in regards to content, feasibility, etc. Show less