Responsible for IT Infrastructure, Platforms, Services, and PMO spanning Multi-Cloud, Automation, Containers, Monitoring, Engineering, Operations, Security, Governance, Release, Configuration Management, Managed File Transfer, and API Gateway services. Focus on cloud platform strategy, developer enablement, and internal services, from design through implementation.

Responsible for the operations of all SaaS offerings at this monitoring startup, including SLAs, change management, infrastructure, customer engagements, security, vendor management, contract negotiation, devops engineering, capacity planning, cloud strategy, policy, compliance, and audits. Ensure continuous operations of a real time streaming engine that processes over 1.5 trillion metrics per day at 1 second resolution.

Responsible for managing web operations, engineering, change control, release management, monitoring, and multidisciplinary support for www.homedepot.com, the e-commerce site for the world's largest home improvement specialty retailer. Additionally responsible for all other e-commerce production operations, including www.homedecorators.com, www.homedepot.ca, all related mobile websites / apps, and back end order processing systems. Responsible for a mixed direct/matrixed team across various onsite, onshore, and offshore locations, encompassing 85+ people. Multi-million dollar CAPEX and OPEX accountability across numerous projects. Oversight of all production changes. Vendor management overseeing critical people, services, and platforms. Technical management and leadership of a high performing team in an aggressive, accelerating environment.

Premium Plus team. Enterprise software support on Solaris, Linux and Windows for the Sun GlassFish portfolio. Lead Support Engineer for largest America's Application Server customer. Primarily supporting GlassFish Application Server, Java SE/EE, Message Queue, Access Manager. Secondary support for Directory Server, Portal Server, Identity Manager, Web Server, OpenSSO, Linux / Apache / MySQL / PHP (LAMP) stack. Customer based relationship support, responsible for multiple top tier Sun customers. Helped develop processes for new team's support model. Direct Sustaining and Product Development engagements. Mentor and Collaborator.