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- Elevating a team of DevOps engineers to innovate in the design, implementation, and continuous maintenance of Azure DevOps CI/CD pipelines, Infrastructure as Code (IaC), Docker-based containerization, and innovative automation solutions, all aimed at optimizing and enriching the developer experience - Establishing and deploying an incident management framework across the organization to systematically monitor, track, and expedite the resolution of outages, enhancing overall operational effectiveness. - Collaborating closely with development teams to establish robust monitoring and alerting systems for services, leveraging Grafana Cloud to ensure proactive and effective response to performance and operational metrics. - Overseeing the end-to-end management of security, reliability, performance, and cost optimization for the Microsoft Azure cloud platform. Additionally, managing third-party solutions such as Terraform Cloud, Snyk vulnerability code scanning, RabbitMQ, and Azure Kubernetes to ensure the effectiveness of the infrastructure ecosystem - Applying Agile methodologies to effectively organize and track work items within Jira, ensuring streamlined project management and collaboration - Championed the end-to-end recruitment and selection process for two team members, personally conducting comprehensive job interviews, assessing candidates, and ultimately driving the strategic decisions for final hires - Guiding and coaching team members through consistent one-on-one sessions, conducting regular performance reviews, and establishing professional development goals to foster continuous growth and success - Leading the seamless integration of third-party REST APIs into internal workflows, thereby elevating automation capabilities for customer platforms - Conducted targeted small-group training sessions with developers to enhance proficiency in tools such as Terraform and Snyk.

- Guiding and mentoring junior-level engineers to foster continuous growth and development within the team - Steering the technical direction of the cloud platform with a focus on enhancing scalability and reliabilit - Designed pipeline templates, Terraform modules, and Helm Charts, establishing a self-service model for development teams to facilitate seamless and expedited deployments - Engineered web APIs with Python, FastAPI framework, and Azure SQL to enhance the SaaS platform's architecture and functionality

- Automated build and deployment pipelines through Azure DevOps using YAML files - Managed a PowerShell application that created SaaS platform tenants - Developed feature enhancements and provided support for internal corporate apps written in C# - Secured company SaaS platform by isolating it from the public internet, enhancing the security posture through the implementation of Azure Virtual Network, Azure Application Gateway, Virtual Network Gateway, and a site-to-site VPN from the corporate office to Azure. - Identified manual processes and pain points within the development team, initiating automation strategies to enhance the overall developer experience - Deployed and maintained infrastructure in Microsoft Azure utilizing Terraform

- Provided mentorship and guidance to junior-level team members, imparting best practices and fostering an understanding of solution architecture - Utilized Terraform and Ansible for the automation of Windows/Linux server deployments, orchestrated multi-datacenter deployment of Exchange 2016, and managed Google Cloud resources, including storage buckets and service accounts. - Established CI/CD pipelines using Jenkins and Concourse to streamline the deployment of Terraform and Ansible playbooks. - Collaborated with IT business units to identify processes suitable for automation, focusing on optimizing efficiency and effectiveness - Utilized Ansible to uphold configuration management for both Windows and Linux servers

- Collaborated with business units to identify opportunities for process improvements, systematically reducing administrative overhead - Supported VMware vSphere, NetApp storage, Cisco UCS, Windows Server 2012/2016, and Microsoft Exchange 2013 infrastructure. - Led and mentored an offshore operational team, overseeing daily operational tasks and providing escalation support. - Automated and executed PowerShell scripts to streamline the migration of VMware vSphere workloads to a new datacenter

- Designing and implementing projects that add value to the business and its customers. - Recognized and automated repetitive processes to achieve time and cost savings efficiently - Engaged in weekly Agile sprints, actively contributing to team efforts, and tracked work items in Jira with attention to detail. - Documenting processes and infrastructure support to collaborate with the operations team, ensuring a seamless transition for end-user support - Completing necessary change control documentation to mitigate the risk of outages and ensure compliance with SSAE 16 SOC 2 standards - Executed the deployment of F5 BIG-IP Local Traffic Manager and Cisco IronPort Security Management Appliance

- Managed lifecycle of virtualized Microsoft Windows and Linux servers. - Diagnosed and resolved technical support issues. - Secured configuration of all systems, applications, and devices, ensuring compliance with Payment Card Industry-Data Security Standards (PCI-DSS). - Oversaw successful completion of backups by monitoring with Symantec BackupExec 2010 -Worked collaboratively with the security team to identify and address vulnerabilities and threats.

- Provided direct support to end users and customers, troubleshooting and resolving issues related to hosted Microsoft Exchange, servers, and backup services. - Monitored and addressed EMC Avamar client backup issues to ensure seamless data protection - Collected requirements, installed, and configured hosted Microsoft Windows servers for customers, ensuring all components were set up according to customer specifications. - Offered remote desktop support for the company's most crucial client, prioritizing the minimization of user downtime. - Provided support for managed routers, switches, and firewalls, serving as a liaison between customers and ISPs to identify and resolve issues