Christopher Durrant Email & Phone Number

Experienced and results driven Senior Service Delivery / Terminal Operations Manager with a demonstrated history of working in the Ports and Manufacturing industries. Skilled in Process development, Operations Management, Freight, International Shipping and Change Management. Strong operations professional with a C & G 523 focused in Print Finishing from Watford Technical College. I have a track record of Customer involvement at both local and International levels, accompanying Commercial colleagues during partnering, contract and improvement discussions with many of the largest container shipping and rail customers. I have worked very closely with Operatives, Management teams and Union representatives through continuous improvement methodologies in a service delivery arena for >33 years. I have been involved at a leadership level for Operational & Performance development, Management of staff, Recruitment workshops / interviewing, disciplinary processes up to and including dismissal levels, Process and operational development with a very keen focus on delivering exceptional service in a very successful Health and Safety environment. Key Achievements:* Completed apprenticeship in Print finishing in less than 3.5 years (4 - 5 year course)* Involved in redesigning Rail terminal operating system at Port of Felixstowe, using Lean and Six Sigma programmes and methodologies* Established communications network with key customers at Port of Felixstowe in Shipping, Road and Rail arenas* Established operator engagement into significant operational, infrastructure and process changes at the Port, including new heavy lifting equipment, Rail terminal, Yard stacking areas and Safety Improvements* Growth in the Rail sector facilities to enable >1m teu annually; a growth of +4% Revenue and 3% Ebit since 2010* Developed standard operating models and performance management regimes throughout the operational service delivery arenas* Increased emphasis on customer service provision and engagement in Quay, Road and Rail operations* Part of team of 4 who developed a bespoke development programme delivered through a third party company across the Port business to >75 Supervisory and Management staff.IOSH Managing Safely certificate held and refreshed since 2004.

Listed skills include Transportation, Supply Chain Management, Operations Management, Logistics, and 13 others.