Accountable for day-to-day service and operation of a portfolio of assigned client sites, including client satisfaction, oversight of the employee experience, and coordination of needed support services to resolve problems and effectively manage the accounts. Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results. Engage regularly with clients to share expertise to enhance the value of AlliedBarton’s offering. Meet or exceed financial and operational goals through providing high-quality, professional, competent, and committed service and an outstanding client and employee experience

Oversee day to day security operations of 12 locations for Parkway Corporation. Responsible for hiring, training, scheduling and payroll of 70+ Customer Service Representative/ Security Officers and a team of Supervisors. Ensure contractual obligations are met and meet or exceed financial goals.

Serve as Security Director for the University City Science Center. Manage day to day security operations for client. Responsible for hiring, training, scheduling and payroll of all security officers and supervisors. Ensure contractual obligations are met, as well as meeting operational and financial goals

Manage day to day security operations for a client portfolio of more than 20 sites in Philadelphia. Responsible for hiring training, scheduling, payroll of 100+ security officers and supervisors. Ensure contractual obligations are met at each site, as well as meeting operational and financial goals.

Implemented rollout of Computer Aided Dispatch and Reporting system for client. Served as administrator for CAD system. Trained all dispatchers on duties. Communicated directly with the client. Monitored and coordinated all two-way radio traffic for the Neumann College Campus Safety Department. Answered incoming calls and directed patrol officers to respond accordingly. Maintained daily logs for equipment sign out and radio traffic. Monitored CCTV cameras.

Directly supervised all security officers during shift at the University of Pennsylvania School of Medicine. Routine duties included providing a daily schedule and ensuring that patrols are performed properly by staff. Also coordinated on the job training program for new employees and conducted yearly performance evaluations. Other duties included monitoring control center operations (alarm system, radio traffic and CCTV monitors.) Assisted police and fire/rescue when responding to incidents.

Responsible for all security functions during shift including direct supervision of security team, coordination of emergency response/ evacuation procedures and training of personnel to provide a safe and secure environment for museum visitors, staff and collections. Other duties included monitoring fire and intrusion alarms and surveillance equipment, dispatching, responding to incidents, performing first aid/CPR/AED and report writing.