Christopher Doyle Email & Phone Number

Australia

Sydney, Nsw, Au

Design & implementation of ASIC Enterprise data strategy including: - AI/ML capabilities- BI & Analytics- Data Governance (Including Data Security)- Data Literacy- Op Models- Data Lake house

Property Investment Coach, Advisor & Consultant, assisting clients to build a successful property portfolio.

Melbourne, Victoria, Au

Leading a team of Data Insights, Project & Data Governance specialists across a broad range of Digital/ Marketing data platforms. Responsible for the oversight & guidance of the Digital Data & Insights Strategy at Australia Post - (Part of Digital & Data)- Enterprise IM programme management - Data strategy architecture and leadership- Digital platform integration- Process re-engineering (Six Sigma)- Customer Master Data Management - Data governance frameworks- Marketing automation & streamlining- Multi channel reporting/ analytics- Offline/ Online data integration- Connected customer architecture/ CDPs- Data modelling inc. dimensional/ reference/ hierarchy managementKey Achievements:- Architected & developed the Australia Post Enterprise Customer MDM Engine & framework which consolidates system records across 5 key platforms - MDM engine produces 20 Million + Customer Golden records - Current product owner- Architected & developed the Enterprise Marketing Attribution framework, consolidating key customer attributes across 15+ core data sources. The framework allows AP to capture endless behavioural attribution across the domain, resulting in a centralised, streamlined storage of deep customer profiles.The solution has also been integrated into the digital landscape, allowing for quick & easy deployment of campaigns across our EDM, SMS & digital (Online) channels.

Melbourne, Victoria, Au

Responsible for the oversight & guidance of the Customer Information Management Strategy at Australia Post - (Part of Digital & Data)Key Achievements: - Program managed all customer related data projects within the Consumer & Marketing domain- Key signatory for Information Management architecture across the customer domain- Delivered multiple marketing automation & platform integration projects, resulting in 80+% automation and streamlining of AP EDM Marketing strategies.- Advanced the Enterprise Customer MDM solution to include new data sources & mastering capability.- Active board member of the Enterprise Customer Data Governance council

Melbourne, Victoria, Au

Key Achievements:• Program managed the roll out of the Customer Master Data Management strategy & platform• Assisted in the establishment of a Data Governance Council & was an active board member• Established a Data Governance oversight framework including Knowledge management, Metadata management & development standards of analytical assets.• Programme Management of IM projects within the Chief Customer Office & Key stakeholder in all Customer data related projects.

Melbourne, Victoria, Au

Melbourne, Vic, Au

Overhaul & Redevelopment of Logistics Health & Safety Reporting & Analytics platform.

Norwalk, Ct, Us

Lead for the implementation & roll-out of a global business intelligence solutions to compliment the IT service delivery (ITSM) platform. The role also included executive dashboarding & operational reporting for global CIO & COO, data quality management & analysis. Global divestiture activities incl. asset realization, data separation, reporting & analysis.Key achievements• Completed detailed evaluation process across four global ITSM business intelligence platforms & presented to senior management for final selection• Roll out of standardised global reporting suite & successful training of employees across 27 countries on how to access & utilize the new capability• Formulated data quality processes & exception reporting to track defects• Developed new global KPI’s across ITSM such as cycle times & defect rates

Norwalk, Ct, Us

Support & develop an enterprise wide business intelligence strategy that leverages tools & best practice methodologies to provide insight and answer business critical questions. Part of the role was to develop & provide actionable overall recommendations based on deep market insights & define / fine-tune the information & reporting needs & tools of management in the organization Key Achievements• Identified & Integrated new sources of data & KPI’s which were used to develop deep customer & market insights & provide a 360° view to allow better decision making• Developed new Information framework using logical modelling techniques (Based on best practice)• Success delivery of credit card & personal loan self service analytical data cubes • Rolled out SQL 2012, master data services (dimensional management) & data quality services to support data quality initiatives• Upgraded infrastructure to handle In-memory processing & support advanced analytics, self service capability & knowledge management• Standardized business intelligence project life-cycle to streamline SDLC including artifacts such as functional specifications & testing strategies/ documentation• Created new governance strategy including 70+ page document on development standards, tool usage, re-usability strategies & platform scalability • Created Infrastructure topologies, taxonomies, development standards & tool matrix• Successfully hired, managed, coached & developed the team of business intelligence specialists to be business process experts • Delivery of 6 key business projects on time/budget (Total projects value estimated at $20 Mil+)• Developed business Intelligence road maps to address the future challenges of the business.

Boston, Ma, Us

Managed a team of 8 resources responsible for the successful delivery of best practice business Intelligence & data warehouse solutions within a project management environmentKey achievements• Successful delivery of regulatory project (NCCP) Including development of 28 Key reports across 8 Source systems – 2 years / 8 Business Intelligence analysts & developers• Conducted report reconciliation process allowing the business to reduce reporting requirements from 250+ down to 48. Total development cost saving to business of $2.1 Mil• Delivery of 20+ reporting & analytic projects (Across customer, product, sales & collections data) on Time/ Budget (Total projects value $50mil+)• Completed six sigma black belt training & utilized skills across projects • Successfully hired team of BI analysts & BI developments to support new project based team structure• Initiated governance strategy & lead business intelligence strategy & related projects.• Capitalized on business projects to build out business Intelligence strategy & upgrade infrastructure• Created business intelligence production deployment process to compliment business PMO tollgates

Boston, Ma, Us

Delivery of management information & analytics to operations & other stakeholders within GE Capital. The role included generation & presentation of transactional MIS, provision of performance information against key operational & business targets, qualitative & quantitative analysis of key data enabling management/ leadership to make informed decisionsKey achievements• Development of key delinquency waterfall reporting, assisting senior management to reduce delinquency role by 12%.• Development of fee waiver reporting & analysis tool. Used to detect incorrect fee charging across the credit card & personal loan portfolio• Automation & removal of manual reporting processes within special solutions team, saving of 2 FTE & Enabling self-service reporting & analytic capability

Melbourne, Victoria, Au

Three separate analytic/ reporting roles focused on mainframe analysis, customer segmentation & campaign/ dialer analysis.Key responsibilities included:• SAS based analytics & ETL development, process re-engineering, automation & streamlining• Campaign management, dialer management & performance tuning• MI reportingKey Achievements• “Best time to call” analysis, increasing campaign right party connects on avg. 16%• Automation of over 20 SAS jobs to run without intervention (Saving 1 FTE)• Delivery of detailed strategy to streamline mainframe DQ procedures automating process in full

Big Data - Tackling The Challenges

Dimploma Of Management, Organizational Leadership

Advanced Diploma Of It Project Management

Computer System Engineering

Ccna (Cisco Certified Network Associate), Network Engineering

Completed Year 12