Christopher Doyle Email & Phone Number

Australia

Sydney, NSW, AU

Design & implementation of ASIC Enterprise data strategy including: - AI/ML capabilities- BI & Analytics- Data Governance (Including Data Security)- Data Literacy- Op Models- Data Lake house

Property Investment Coach, Advisor & Consultant, assisting clients to build a successful property portfolio.

Melbourne, Victoria, AU

Leading a team of Data Insights, Project & Data Governance specialists across a broad range of Digital/ Marketing data platforms. Responsible for the oversight & guidance of the Digital Data & Insights Strategy at Australia Post - (Part of Digital & Data)- Enterprise IM programme management - Data strategy architecture and leadership- Digital platform.

Melbourne, Victoria, AU

Responsible for the oversight & guidance of the Customer Information Management Strategy at Australia Post - (Part of Digital & Data)Key Achievements: - Program managed all customer related data projects within the Consumer & Marketing domain- Key signatory for Information Management architecture across the customer domain- Delivered multiple marketing.

Melbourne, Victoria, AU

• Key Achievements:
• Program managed the roll out of the Customer Master Data Management strategy & platform
• Assisted in the establishment of a Data Governance Council & was an active board member
• Established a Data Governance oversight framework including Knowledge management, Metadata management & development standards of analytical assets.
• Programme Management of IM projects within the Chief Customer Office & Key stakeholder in all Customer data related projects.

Melbourne, Victoria, AU

Melbourne, VIC, AU

Overhaul & Redevelopment of Logistics Health & Safety Reporting & Analytics platform.

Norwalk, CT, US

• Lead for the implementation & roll-out of a global business intelligence solutions to compliment the IT service delivery (ITSM) platform. The role also included executive dashboarding & operational reporting for global.
• Completed detailed evaluation process across four global ITSM business intelligence platforms & presented to senior management for final selection
• Roll out of standardised global reporting suite & successful training of employees across 27 countries on how to access & utilize the new capability
• Formulated data quality processes & exception reporting to track defects
• Developed new global KPI’s across ITSM such as cycle times & defect rates

Norwalk, CT, US

• Support & develop an enterprise wide business intelligence strategy that leverages tools & best practice methodologies to provide insight and answer business critical questions. Part of the role was to develop &.
• Identified & Integrated new sources of data & KPI’s which were used to develop deep customer & market insights & provide a 360° view to allow better decision making
• Developed new Information framework using logical modelling techniques (Based on best practice)
• Success delivery of credit card & personal loan self service analytical data cubes
• Rolled out SQL 2012, master data services (dimensional management) & data quality services to support data quality initiatives
• Upgraded infrastructure to handle In-memory processing & support advanced analytics, self service capability & knowledge management

Boston, MA, US

• Managed a team of 8 resources responsible for the successful delivery of best practice business Intelligence & data warehouse solutions within a project management environmentKey achievements
• Successful delivery of regulatory project (NCCP) Including development of 28 Key reports across 8 Source systems – 2 years / 8 Business Intelligence analysts & developers
• Conducted report reconciliation process allowing the business to reduce reporting requirements from 250+ down to 48. Total development cost saving to business of $2.1 Mil
• Delivery of 20+ reporting & analytic projects (Across customer, product, sales & collections data) on Time/ Budget (Total projects value $50mil+)
• Completed six sigma black belt training & utilized skills across projects
• Successfully hired team of BI analysts & BI developments to support new project based team structure

Boston, MA, US

• Delivery of management information & analytics to operations & other stakeholders within GE Capital. The role included generation & presentation of transactional MIS, provision of performance information against key.
• Development of key delinquency waterfall reporting, assisting senior management to reduce delinquency role by 12%.
• Development of fee waiver reporting & analysis tool. Used to detect incorrect fee charging across the credit card & personal loan portfolio
• Automation & removal of manual reporting processes within special solutions team, saving of 2 FTE & Enabling self-service reporting & analytic capability

Melbourne, Victoria, AU

• Three separate analytic/ reporting roles focused on mainframe analysis, customer segmentation & campaign/ dialer analysis.Key responsibilities included:
• SAS based analytics & ETL development, process re-engineering, automation & streamlining
• Campaign management, dialer management & performance tuning
• MI reportingKey Achievements
• “Best time to call” analysis, increasing campaign right party connects on avg. 16%
• Automation of over 20 SAS jobs to run without intervention (Saving 1 FTE)

Big Data - Tackling The Challenges

Dimploma Of Management, Organizational Leadership

Advanced Diploma Of It Project Management

Computer System Engineering

Ccna (Cisco Certified Network Associate), Network Engineering

Completed Year 12