Christopher Eiffert Email & Phone Number

Metairie, La.

Provide technical sales support to regional B2B reps. Design and troubleshoot IoT solutions based on customer's needs. Architect technical design and specs for data solutions on the Verizon Wireless 4G LTE network. Uncover opportunities and build private networks for SMB, Major Account, and Government customers. Interface with several vendor partners to provide the right solution to our customers.

Provide desktop (hardware, software), network, audio/video, and phone systems support for Verizon Wireless business offices, warehouses, cell switch sites, retail stores, and mall kiosks in the Gulf Coast region. Configure and install Cisco 2800 routers and 3750 switches for retail and business locations. Install, configure, and repair Dell Optiplex SFF desktop PCs, and Latitude D620, 630, and E6400 laptops. Install and troubleshoot HP, Dell, and Ricoh Aficio series networked enterprise and all-in-one printers. Install and configure Microsoft Windows Office 2003, Contivity VPN, VZ Access Manager, and Adobe Creative Suite software. Install, troubleshoot, and support Point Of Sale systems including scanners, signature pads, and Epson POS printers. Administration of BES Server and PDA devices. Install and support Cisco VOIP 7960 series phones and ATA converters.• Volunteered and participated in converting former Alltel retail stores to VZW in the Gulf Coast region, working overtime and on weekends, in and out of town.• Provided superior help desk and customer service for all VZW retail associates and business employees.

Provide desktop (hardware, software), network, audio/video, and phone systems support for Verizon Wireless business offices, warehouses, cell switch sites, retail stores, and mall kiosks in the Gulf Coast region. Configure and install Cisco 2800 routers and 3750 switches for retail and business locations. Install, configure, and repair Dell Optiplex SFF desktop PCs, and Latitude D620, 630, and E6400 laptops. Install and troubleshoot HP, Dell, and Ricoh Aficio series networked enterprise and all-in-one printers. Install and configure Microsoft Windows Office 2003, Contivity VPN, VZ Access Manager, and Adobe Creative Suite software. Install, troubleshoot, and support Point Of Sale systems including scanners, signature pads, and Epson POS printers. Administration of BES Server and PDA devices. Install and support Cisco VOIP 7960 series phones and ATA converters.• Volunteered and participated in converting former Alltel retail stores to VZW in the Gulf Coast region, working overtime and on weekends, in and out of town.• Provided superior help desk and customer service for all VZW retail associates and business employees.

Provide hardware and software support for the hotel computer network and PBX phone system for 150+ users. Install, troubleshoot, image, and repair Dell, Sony, and HP desktops, workstations and laptops. Provide support for HP, XEROX and SAVIN large business networked printers. Administer Windows XP, Server 2000, Server 2003, SQL Server 2003, Active Directory, Exchange Server 2003. Support NEC PBX phone system. provide support for Blackberry, Windows and Palm One PDA hardware devices. Provide support for COTS software. Manage Track-It and Spadework’s helpdesk reporting system. Provide high-speed internet and phone support for 500+ guest rooms and 20 meeting rooms.• Participated in 24 hour on-call service, assisting hotel staff and guests in time of need.• Provided excellent customer service for all corporate groups at the hotel including JP Morgan, U.S. Capitol Police, U.S Democratic Party, RYKO Records, Toyota and Sharp Electronics.

Provide desktop, network and PBX phone system support for 150+ users. Install, troubleshoot and repair Dell, IBM and HP desktops, workstations, and laptops as well as Dell, HP, and SAVIN large business networked printers. Support Microsoft and Novell operating and mail systems as well as Citrix Presentation Server. Support for Microsoft Office Suites, IS4W Forms Reporting, Juris Time Billing and other custom in-house applications. Provide support for Blackberry and Palm One PDA devices. Manage Footprints help desk reporting system. Provide support for COTS software.• Volunteered for various weekend work projects to rearrange company network more efficiently.• Developed Visio schematics and Access database showing user network and phone drop assignments

(Audio/Video/CCTV): install and repair professional audio/video home theater system hardware and surveillance camera system hardware. Troubleshoot and repair electronics hardware equipment to component level. Performed part upgrades, fine point soldering, and equipment testing utilizing multimeters, TDRs, tone generators, and wire maps.• Worked on weekends to assure customer satisfaction by the next work day.• Provided "easy-to-understand" training on systems for clients.

Install and repair professional audio/video home theater systems, residential and commercial alarm systems, and surveillance cctv camera systems. Troubleshoot and repair electronics hardware equipment. part upgrades, fine point soldering, and testing utilizing multimeters, TDRs, tone generators, and wire maps.* Trained technicians in CCTV, professional audio/video and home theater installations and service.* Volunteered to offer talents to co-workers during off hours to keep customer satisfaction.

Install and repair fiber optic camera surveillance systems in Louisiana state chemical plants. Build custom PC cards for engineering department. Ordered all parts for enginerring jobs, and managed engineering test lab. Perform part upgrades, fine point soldering, and testing utilizing multimeters, fiber optic terminators and fusion splicers, TDRs, tone generators and wire maps.* Volunteered after-hours to assure projects were completed in turn satisfying the customers.* Assisted engineers at NASA office during holidays to ensure NAVY project was on schedule.

Install and maintain Windows 2000 test network of 20 computers. Install and troubleshoot test software, including updating software revisions. Train team of 10 testers. Assist with development and maintenance of product test documentation.

Configure and test professional post production broadcast studios (hardware). Assemble broadcast switchers, Beta cam and DV Cam cameras, linear and non-linear editing systems for television studios all over the world. Troubleshoot and repair circuit boards to component level. Perform fine point soldering. perform testing using spectrum analyzers, network analyzers, analog and digital tone generators, multimeters, audio and video signal generators.Volunteered as SONY representative to assist ESPN editors for Winter X-Games in 1998.Volunteered as SONY representative and trainer to Las Vegas NAB Convention in 1998.

Master'S Degree, Systems Engineering / Information Assurance

Activities and Societies: Graduate certificate in Information Assurance Graduate certificate in Storage Area Networks.

Bscs, Computer Science/Networking And Security

Certifiactions, Electronics, Tv Broadcasting

Education record