It Manager
Current
Mar 2024 - Present
Who is Christopher Falls? Overview
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Quick answer
Christopher Falls is listed as IT Manager RubiconMD at RubiconMD, based in Ronkonkoma, New York, United States. AeroLeads shows a matched LinkedIn profile for Christopher Falls.
Christopher Falls previously worked as IT Manager at Rubiconmd and Information Technology Engineer at Revel. Christopher Falls studied at Tarrant County College.
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Email format at RubiconMD
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RubiconMD
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Profile bio
About Christopher Falls
IT Engineer with start-up experience and repeated success in delivering first-rate end-user support. Extensive Zendesk and JIRA knowledge. Skilled in analyzing, evaluating, and diagnosing technical problems. Strong communication and time management skills. Comfortable working in a fast-paced office environment.
Listed skills include Customer Service, Hospitality Industry, Hotel Booking, Phone Etiquette, and 10 others.
Current workplace
Christopher Falls's current company
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10 roles
Christopher Falls work experience
A career timeline built from the work history available for this profile.
Information Technology Engineer
Managed a fleet of IOS and Mac devices within JAMF. Managed a fleet of Windows and Android devices within Azure Intune. Managed Google Admin and Slack Admin for the entire organization of over 1,000 employees. Created Onboarding and Offboarding processes. Monitor ticket systems through JIRA and Zendesk for any help desk request. Maintained Zoom Rooms and.
Jul 2021 - Nov 2023
Team Lead: Tickets Department
Worked across multiple markets where Revel Transit is/was active: New York, California, Washington D.C., MiamiHandled all escalation calls regarding tickets and tows and had the authority to make the final decision on processing a refund, if found necessaryEnsured the ticketing department is no more than a month behind ticket dates and adjusts assignments.
Jul 2019 - Jul 2021
Customer Service Team Lead
Organized and directed workflow of problem reports (sent via the app, email, and text) via Zendesk to ensure a one-hour response time. Field escalation calls when the user requests to speak to a manager. Pushed partial or full refunds through Stripe based on each scenario. Worked with CX agents via Slack regarding any escalation such as accidents and.
Jul 2018 - Jul 2019
Front Desk Supervisor
Hotel Le Bleu
Oversaw, trained and scheduled a team of five customer service associatesAchieved quality results by leading front office agents through training, communication, and empowermentResolved guest issues and completed special requests to ensure the satisfaction of the guestsForecasted occupancy and generated discrepancy, comp occupancy, and allowance.
Jul 2017 - Jul 2018
Cook & Prep Chef
Prepared meals in a high volume kitchen with exceptional precisionEnsured compliance with menu, portioning, and presentationMaintained food stations compliant with sanitation and hygienic regulationsSkilled to use standard food preparation utensils and kitchen equipmentCleaning duties such as washing dishes and intense kitchen cleaning
Sep 2016 - Jul 2017
Front Desk
Performed front desk responsibilities for the 127 room hotel. Provided excellent customer service while checking guests in and out and managed room inventory. Utilized Opera for all check in procedures and Citrix for all reservations. Performed night audits and end of day reports. Managed nightly preparation and operation of the in house bar. Oversaw hotel.
Aug 2013 - Aug 2016
Driver
Restocked all food and beverage items to exact specifications and cleaned the planeManaged the operation of three gates and ensured that our thirty minute turnaround expectations were metOperated in accordance with all laws, international standards, and company procedures
Aug 2012 - Aug 2013
Revenue Recoery
Recovered potential lost revenue from shipments that were incorrectly weighedHandled the movement and organization of large and heavy packagesEnsured the packages were properly sent through the facility to be scanned
Apr 2012 - Aug 2012
Men Department Associate
Assisted customers in finding everything they needed and checking them outManaged inventory, ensured the sales floor was stocked, and cleaned the store
Apr 2011 - Apr 2012
2 education records
Christopher Falls education
Education record
Tarrant County College
High School
Keller High School
FAQ
Frequently asked questions about Christopher Falls
Quick answers generated from the profile data available on this page.
What company does Christopher Falls work for?
Christopher Falls works for RubiconMD.
What is Christopher Falls's role at RubiconMD?
Christopher Falls is listed as IT Manager RubiconMD at RubiconMD.
Where is Christopher Falls based?
Christopher Falls is based in Ronkonkoma, New York, United States while working with RubiconMD.
What companies has Christopher Falls worked for?
Christopher Falls has worked for Rubiconmd, Revel, Hotel Le Bleu, Little Muenster, and Hyatt Place.
How can I contact Christopher Falls?
You can use AeroLeads to view verified contact signals for Christopher Falls at RubiconMD, including work email, phone, and LinkedIn data when available.
What schools did Christopher Falls attend?
Christopher Falls studied at Tarrant County College.
What skills is Christopher Falls known for?
Christopher Falls is listed with skills including Customer Service, Hospitality Industry, Hotel Booking, Phone Etiquette, Reservations, Computer Literacy, Opera, and Opera Reservation System.
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