Christopher Bull Email & Phone Number

United Kingdom

North West

• Christopher Bull Consulting offers a range of courses and programs, already proven to deliver results in the following areas:
• Inspire and motivate colleagues
• Communicate assertively and confidently
• Influence and persuade others
• Develop a winning team
• Win more business

United Kingdom

Assisting MotoNovo and Aldermore to ensure that training materials for, Arrears, Risk Management, Credit Risk, Underwriting, Consumer and Commercial Finance meet the regulatory requirements as stipulated in CONC. and MCOB. Helping to ensure all customers receive a fair and appropriate outcome.

Delighted to be partnered with Thames Water, on a fast-paced project to upskill colleagues to deliver outstanding customer service and continue to uphold Ofwat’s regulatory standards. Reminding colleagues that by doing the right thing for our customers we will organically drive up CSAT scores, and encouraging team members to focus on those customers.

I was responsible for developing and delivering a training intervention to upskill existing partners, within regulated and unregulated Collections, to support our customers and adhere to CONC. 7 and MCOB 13.Provided high impact training for vulnerable customers, forbearance, and leadership.

Training Collections & Recoveries colleagues to service and assist vulnerable customers affected by the financial implications of coronavirus. Ensuring customers are protected and markets continue to function in accordance with FCA CP17/43 and PS18/4.

Nationwide

As a Leadership Development Consultant, I develop and deliver programmes to provide a pipeline of talent for SJP, in line with future business needs. The role involves relationship and project management with key senior stakeholders; identifying leadership development needs, designing & researching innovative, inspiring solutions, then delivering these.

Edinburgh, United Kingdom

I worked within the Managing Director’s Office and was responsible for taking initiatives and strategies from conception, design and delivery to embedding in the retail network. Accountable for using effective relationship management to liaise with other departments to find practical solutions to challenges faced on the front line and translating multiple.

East Scotland

Overall accountability for the achievement of business results for the East Scotland Region from Branches and Agencies. Responsible for ensuring a highly competent team was in place to achieve regional targets for sales / income, people, customers and control of risk. I utilised my strong analytical skills to identify trends in sales & service Management.

Chester, United Kingdom

• Accountable for the achieving the Society’s regulatory sales targets and ensuring strict adherence to compliance indicators.
• Led a ‘change process’ that saw the withdrawal of the Mortgage Proposition, redundancy and redeployment of Mortgage Consultants.
• Oversaw the successful and timely handover of the Building Society’s Mortgage Book effectively liaising and driving the key stakeholders within Product, IT and Support functions.

North West England

• Sales managed and regulatory supervised a team of 12 Mortgage Advisors across the Liverpool Region. I delivered mortgage and protection sales targets in a compliant manner.
• Engagement and influencing of frontline colleagues & managers enabled me to deliver an uplift in Sales & Service performance during challenging market conditions.

Bachelor'S Degree, Business And Finance

Education record