Christopher Fidler Email & Phone Number

Midlothian, VA, US

Charlottesville, Virginia, United States

Charlottesville, Virginia Area

Richmond, Virginia Area

Client Service Leader and Process Management Practice Leader responsible for developing and building relationships with Thought Logic's clients

Richmond, Virginia Area

• Leader of US Card chat, email, and social media servicing operations. Oversight of 4 direct reports, 350 internal/supplier personnel, and $10M operating budget.
• Built a culture of teamwork and empowerment, increasing associate engagement scores and earning the Incite Group 2016 award for Best Social Customer Care in Finance.
• Drove a 25% productivity improvement by identifying gaps against best-in-class benchmarks, resulting in a $2M annual savings.
• Persuaded executives to… Show more Leader of US Card chat, email, and social media servicing operations. Oversight of 4 direct reports, 350 internal/supplier personnel, and $10M operating budget.
• Persuaded executives to fund and prioritize efforts in intelligent assistant / chat-bot technology through a data-driven business case.
• Collaborated with data scientists to model and predict customer satisfaction scores in real-time for agent feedback and coaching. Show less

Richmond, Virginia Area

• Director of Operations and General Manager for $3B debt portfolio. P&L ownership of $600M collection revenue and $200M supplier expense. Oversight of 4 direct reports, 55 internal associates, and supplier network of.
• Remediated deficiencies in regulatory adherence to the Servicemembers Civil Relief Act, helping to lift a consent order imposed by the Department of Justice.
• Overhauled supplier performance scorecards and incentives to influence merger & acquisition… Show more Director of Operations and General Manager for $3B debt portfolio. P&L ownership of $600M collection revenue and.
• Overhauled supplier performance scorecards and incentives to influence merger & acquisition activity in the supplier base caused by macro industry factors.
• Collaborated with Supplier Management and Corporate Legal departments to write a robust system of policies & procedures and to implement supplier audit programs.
• Engaged and motivated team through goal-setting, performance management, coaching and career development activities. Show less

Richmond, Virginia Area

• Leader of department initiatives to comply with Regulation Z in the wake of the financial crisis
• Manager of Analytics for Decoupled Debit Card Product – the first nationally-accepted debit card capable of linking to existing retail checking accounts
• Lean Six Sigma Process Engineering Consultant and champion of process management culture change
• Analyst specializing in Oracle and Teradata Structured Query Language (SQL)

Richmond, Virginia Area

• Seller and installer of custom-designed solar energy systems
• Founded a solely-owned Limited Liability Company for the design and installation of renewable energy systems after researching industry and writing start-up business plan.
• Acquired technical proficiency in solar energy engineering and contracting, earning a Class A Contractors License and North American Board of Certified Energy Practitioners certification.
• Maximized personal growth by performing all administrative… Show more Seller and installer of custom-designed solar energy systems
• Maximized personal growth by performing all administrative and operational functions including marketing, sales, engineering, purchasing, project management, construction, and accounting.
• Closed over $500k in sales and negotiated the sale of the business as an ongoing concern. Show less

Richmond, Virginia Area

• Leader of Production and Quality functions at make-to-order manufacturing facility
• Engineer and Project Manager at high-volume, off-shore production facility in St. Kitt’s, West Indies
• Mechanical Engineer on new product development team and automated manufacturing team

Master Of Business Administration (M.B.A.)

Bachelor’S Degree, Mechanical & Industrial Engineering

Activities and Societies: Kappa Sigma Fraternity (Vice-President 1996), Campus Honors Program, Engineering Co-op Program ~ Graduated Summa.