- Led customer experience initiatives across PI Client Services to further enhance associate proficiency/metrics, EQ skills, and functional support. - Planned, led, and executed various panels, workshops, and debriefs to further our mission of “One Fidelity” and support our associates through their journey in Personal Investing

• Aid and advocate for Fidelity associates, and clients • Coach, mentor, and lead associates to success in their current skill set and beyond to achieve or exceed results • Learn, collaborate, and engage with teammates and peers to learn new ways to efficiently assist clients and associates • Operate as a Supervisor, assisting Stockbroker/Trader representatives who engage in initiating various trade orders of Mutual Funds, Equities, Margin/Options, etc. on behalf of clients. • Use risk-based analysis to provide supervisory oversight and guidance to associates to mitigate risk for clients, associates, and the firm.

• Assist, service, and advocate for Fidelity clients • Drive Digital and provide knowledge for clients on navigating Fidelity’s digital tools and client facing programs in order to provide the ultimate client experience. • Ensure client safety and security by thoroughly verifying clients and by offering various security features. • Learn, observe, and engage with teammates and peers to learn new material, foster new ways to show client obsession, and ultimately help one another grow in their role • Operate as liaison to efficiently connect clients to various business units to garnish support and take care of our client’s needs. • Operate as a Stock-broker/Trader, initiating various trades/trade orders of Mutual Funds, Equities, Options, etc. on the clients behalf.

• Built, managed, and executed all aspects of current real estate business. Including but not limited to: Marketing (Online and offline), self-management, time management, scheduling of showings (Open houses, vendor meetings, client meetings, etc.), client representation, and the values/operations set by the sponsoring broker.• Managed, audited, and budgeted profits and expenses for business.• Handled and represented clients with utmost importance and attention to detail, creating a voice for clients and ultimately helping meet client needs.• Wrote, executed, and negotiated real estate contracts and addenda for clients both in writing and using various computer systems and notaries.• Provided technical, statistical, and market-based analysis’ on homes to provide values and estimations.

• Operated, managed, and supervised the central dispatching office for the hospital. Performed PBX Operator-Dispatch services including but not limited to: Dispatching and supervising Patient Transporters, Security, Engineering, EVS, Biomed and Field Services.• Provided coaching/mentorship to team members to foster growth and ensure efficient operations.• Called, communicated, and responded to hospital codes including but not limited to: Medical alerts (Code Blue, RRT, Trauma Activations, etc.), various Security Alerts, Facility Alerts, and Weather Alerts.• Supervised and led upwards to 18 employees, including training/orientations, and managing of employee logs/records. • Utilized SharePoint and other various computer systems such as RTLS, EMResources, Xmatters, Epic, CareConnect, etc. to maintain strong communication and documentation throughout clinical and non-clinical hospital staff, administration, state departments, vendors, etc. • Provided administration and clerical related services using various methods of communications (Phones, E-mail, Microsoft Teams, etc.) to provide information, problem solve, and/or to connect various parties/providers to ensure smooth hospital operation.• Dispatched and communicated with vendors and contractors for facility upkeep, maintenance, construction, patient services, etc.• Transported patients from various locations and provided high-quality concierge services. Assisted nursing teams while performing as a patient advocate, communicating with clinical staff to ensure the best patient care.

Provides exceptional guest services for incoming patients and visitors. Assisting registrar in admitting patients into the emergency room, including guiding patients to surgeries and other operations. Providing patients and visitors with the necessary information of processes and procedures. Screens incoming patients for COVID and COVID related signs/symptoms. Provides initial healthcare/triage as needed until nursing team can take over.

• Built, managed, and executed all aspects of current real estate business. Including but not limited to: Marketing (Online and offline), self-management, time management, scheduling of showings (Open houses, vendor meetings, client meetings, etc.), client representation, and the values/operations set by the sponsoring broker.• Managed, audited, and budgeted profits and expenses for business.• Handled and represented clients with utmost importance and attention to detail, creating a voice for clients and ultimately helping meet client needs.• Wrote, executed, and negotiated real estate contracts and addenda for clients both in writing and using various computer systems and notaries.• Provided technical, statistical, and market-based analysis’ on homes to provide values and estimations.

• Train and managed upwards of 90 employees including other Managers, Supervisors, and Team Members in all areas of theatre operations.• Completed nightly inventory, auditing, Human Resources documents, and other documents associated with theatre management by using various computer systems. • Interview, hire, and train new employees in all areas of theatre operations through various orientations and trainings.• Maintained Employee File Records, documentations, and human resource related forms using various computer systems and physical records.• Coached, trained, and mentored team members to achieve their goals, succeed in current role, and prepare for leadership/management. • Completed nightly money management including balancing registers, shortages, and balancing of operations safe. • Managed marketing material/posters for internal marketing and exterior marketing.

• Led, trained, and developed teams of 5-20 team members in multiple areas of theatre operation through cross-training.• Supervised 5-20 team members per shift to ensure smooth and efficient operations in various areas (Concession stand, Usher, Box Office, etc.) • First line in managing inventory shortage-control by organizational methods.• Coached, mentored, and trained team members in various roles.

• Operated and maintained an even cash register, while providing guests with quality concessions and/or Box Office admission.• Maintained cleanliness of all auditoriums, restrooms, and facilities by efficiently completing tasks within 5 minutes.• Provided exceptional guest services with handling guest concerns and communicating with management.• Advocated for guests to provide the ultimate movie going experience.