Christopher Flett Email & Phone Number

Seattle, Wa, Us

Seattle, Wa, Us

Lead the Product, Inventory, Marketing, & Sustainability Operations team supporting the $30B US Retail business. Primary responsibilities are operational and go-to-market support for Global Coffee, R&D, Product, Marketing, and Supply Chain. Provide servant leadership for 12 program managers and operations consultation managers. Operationalize food, beverage, merchandise, and packaging programs to ensure store partners execute them consistently and effectively across all company-operated and licensed stores. Provide ongoing sustainment of our inventory management processes. Serve as Treasurer for the national chapter of the Armed Forces Network.

Seattle, Wa, Us

Served as the market leader in Midtown Manhattan responsible for the operations of 88 stores with over $150 million in annual sales. Provided leadership to a team of eight District Managers and 1,800 store partners. Developed strategic and operational plans, managed execution, and drove results. Responsible for high profile, flagship stores such as the Empire State Building, Penn Station, Grand Central Station, and Union Square. Piloted the company's first delivery-only store. Tested new innovations such as express stores and tablet ordering. Served as Executive Sponsor for the NY Metro chapter of the Armed Forces Network.

Chicago, Il, Us

Responsible for Potbelly's aggressive expansion into New York and New Jersey. Opened 18 fast-casual restaurants in the first 20 months of operations in the market. Provided strategic leadership to ensure a strong culture, high standards, and proper execution were in place for all shops. Worked closely with the development team on site selection, design, and construction. Directed a cross-functional team from HR, Recruiting, Training, Marketing, IT, Supply Chain, and Operations to ensure smooth and timely opening of new shops.

Chicago, Il, Us

Led a district team consisting of nine fast casual restaurants in the downtown Chicago business district. Conducted frequent shop visits to coach and role model customer service standards, develop the leadership capabilities of the team, and inspect compliance on company procedures.

Denver, Colorado, Us

Managed a 145-store, $100 million region spanning four states and three major metro markets, including Chicago, Milwaukee, and Minneapolis-St. Paul. Supervised 12 District Managers and over 1,200 employees. Conducted high frequency of store visits to provide leadership to field team. Facilitated comprehensive monthly business reviews. Participated in long range planning and evaluation of real estate assets.

Denver, Colorado, Us

Responsible for districts of 12 to 14 multi-brand stores in the Orlando, FL and Charlotte, NC markets. Conducted regularly scheduled store visits to ensure quality, consistency, and compliance with company standards and expectations. Conducted loss prevention investigations to ensure compliance with laws and company policies, as well as safeguard company assets.

Irvine, Ca, Us

Oversaw daily operations of a flagship retail store and six OfficeMax store-within-a-store kiosks that accounted for over $10 million in annual revenue. Hired and trained sales representatives in effective inside, outside, and phone sales. Developed brand awareness through creative partnership marketing. Attended joint sales calls with outside sales representatives and vendor partners. Served as project manager for new store openings.

Bentonville, Arkansas, Us

Rotated through management of multiple departments including homelines, hardlines, and softlines for $75 million Supercenter store. Responsible for 3rd shift receiving and replenishment while supervising overnight retail operations.