Christopher Florence Email and Phone Number
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Christopher Florence personal email
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A CompTIA A+ certified professional with 10+ years of help desk and customer service experience. Proficient in maintaining PCs, mobile devices and networks. Skilled with configurating and troubleshooting operating systems, software, and hardware in an enterprise domain environment. Skilled at providing positive communication between clients and colleagues.
Johns Hopkins Applied Physics Laboratory
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- tadpgs.com
- Employees:
- 197
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Computing Systems SupportJohns Hopkins Applied Physics LaboratoryDistrict Heights, Md, Us
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It Help Desk TechnicianTad Pgs, Inc. Apr 2024 - PresentLaurel, Maryland, United States -
Information Technology AdministratorStudios Architecture Aug 2023 - Feb 2024Washington, District Of Columbia, United States• Primarily responsible for frontline IT operations such as fielding tickets, onboarding/offboarding, and computer deployments.• Collaborated with the System Administrator to implement office wide solutions and conduct mass software deployments.• Troubleshot Revit, AutoCAD, and Adobe issues for designers and architects.• Assisted in the data center with replacing server hardware and troubleshooting network connectivity issues.• Independently established standards with Windows and Office Suite versioning.• Upgraded desktops and laptops to boost performance.• Worked with vendors to repair devices under contract.• Provided white glove service for firm principals. -
Information Technology GeneralistStudios Architecture Sep 2022 - Aug 2023Washington, District Of Columbia, United States
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Senior Help Desk Specialist (Tier Ii)Favor Techconsulting, Llc (Ftc) Oct 2020 - Sep 2022Washington Dc-Baltimore Area• Responsible for troubleshooting advanced hardware and software issues.• Configured laptops for government new hires.• Worked as a team on a comprehensive hardware refresh project.• Provided support to users to ensure successful Office 365 migration.• Main escalation point for Tier 1 technicians. -
Tier 1 Task LeadFavor Techconsulting, Llc (Ftc) Sep 2019 - Sep 2020Washington D.C. Metro Area• Led a team of 13 technicians in consistently meeting customer expectations for over 95% of all requests entered.• Worked in conjunction with Tier 2 and government staff to resolve problems, improve operations, and provide exceptional customer service.• Oversaw the allocation of Help Desk requests, Help Desk inventory, employee training, and a Windows 10 migration of 2,000+ computers.• Managed RSA token allocation and procedures.• Drafted Standard Operating Procedures (SOPs) for use at the Help Desk.
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Tier I Task LeadEnterprise Information Services, Inc. (Eis) Oct 2018 - Sep 2019Washington D.C. Metro Area• Led a team of 13 technicians in consistently meeting customer expectations for over 95% of all requests entered.• Worked in conjunction with Tier 2 and government staff to resolve problems, improve operations, and provide exceptional customer service.• Oversaw the allocation of Help Desk requests, Help Desk inventory, employee training, and a Windows 10 migration of 2,000+ computers.• Managed RSA token allocation and procedures.• Drafted Standard Operating Procedures (SOPs) for use at the Help Desk. -
Help Desk Specialist (Tier Ii)Enterprise Information Services, Inc. (Eis) Apr 2017 - Sep 2018Washington D.C. Metro Area• Worked on a national level assisting BLS agents in all states and U.S. territories with various issues.• Main escalation point for Tier 1 technicians.• Worked on hardware refresh team to replace end-of-life machines.• Resolved incidents and requests in a prompt and satisfactory manner.• Selected for management after demonstrating an ability to mentor and lead other technicians through the day-to-day activities of the Help Desk.
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Help Desk Specialist (Tier I)Enterprise Information Services, Inc. (Eis) May 2016 - Mar 2017Washington D.C. Metro Area• Supported over 4,500 users on a national scale via walk-in, email, telephone, and on-site visits.• Collaborated with numerous teams and federal staff to complete projects on time, and as efficiently as possible.• Imaged computers and installed software for both standard and production environments.• Troubleshot and repaired printers and other peripherals.• Selected for a promotion after demonstrating an ability to learn quickly and master complex concepts.
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Enterprise Support Services TechnicianBowie State University Sep 2013 - Jan 201714000 Jericho Park Rd, Bowie, Maryland 20715• Supported over 5,000 professors, office staff, and students via walk-in, email, telephone, and on-site visits.• Worked as a team to maintain campus wide office and lab environments.• Triaged software, hardware, and peripheral issues.• Imaged computers for professors and lab environments.• Installed and configured common software like Microsoft Office, Adobe Creative Suite, and SAS.• Provided detailed inventory spreadsheets on help desk supplies and calculated statistics on help desk ticket trends via Heat and KACE.
Christopher Florence Skills
Christopher Florence Education Details
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Computer Science
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Per ScholasComptia A+ Certification Training -
Bishop Mcnamara High SchoolHigh School
Frequently Asked Questions about Christopher Florence
What company does Christopher Florence work for?
Christopher Florence works for Johns Hopkins Applied Physics Laboratory
What is Christopher Florence's role at the current company?
Christopher Florence's current role is Computing Systems Support.
What is Christopher Florence's email address?
Christopher Florence's email address is cf****@****eis.com
What is Christopher Florence's direct phone number?
Christopher Florence's direct phone number is +130135*****
What schools did Christopher Florence attend?
Christopher Florence attended Bowie State University, Per Scholas, Bishop Mcnamara High School.
What skills is Christopher Florence known for?
Christopher Florence has skills like Help Desk Support, Technical Support, Troubleshooting, Customer Service, Windows 7, Office 365, Teamwork, Active Directory, Microsoft Office, Leadership, Tcp/ip, Frontrange Heat.
Who are Christopher Florence's colleagues?
Christopher Florence's colleagues are Esau Vazquez, Rachel Jackson, Eva Martinez, Jenny Glynn, Jacqui Gordon, Lynne Highfill, Cole Felice.
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Christopher Florence
Director Of Dining Services For Bon Appetit @ Google Looking To Broaden My Scope And Explore New Opportunities.Castro Valley, Ca1bamco.com
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