Assessment, triage, and disposition/referral of behavioral health patient population.Assist physicians and staff with patient admission criteria.

Intensive Care Unit NursingProvide patients with high-quality, compassionate, best practice-driven care in a state-of-the-art ICU. Engage with families, physicians, and the entire healthcare team to deliver the best possible care for patients.

Responsibilities include gathering patient vital data, performing patient care and daily hygiene, completing indwelling catheter maintenance, obtaining blood specimens for lab testing, and assisting patients with any of their non-RN needs.

At The Assembly Master, we assemble RTA furniture for consumers. Our goal is to provide prompt, quality assembly at the lowest possible price. We offer free space planning consultation and assembly/setup estimates, as well as corporate discounts for setups of 10 or more offices. Our goal is to continue growth until we are able to build franchise locations.

Manage 8 CSRs for a mid-sized custom countertop fabricator, including order entry and technical drawing, price quoting, customer phone support, and wholesale order entry. Concurrently manage Installed Services cost center consisting of 16 countertop measure and install crews throughout 6 states.Increased order entry productivity by a weekly average of 36%. Designed and implemented online order form to reduce cost of order entry.Implemented CS labor/sales tracking tools to effectively manage department expenses while meeting customers' order response times.Participated in 8 Lean Manufacturing Kaizen events for both production and support departments. Personally facilitated and led 2 of these Kaizen events.

As the Product Trainer, I conducted training meetings for customer service representatives on new product information and assisted in the training of new reps. I was responsible for updating the product database with all new product information and engineering changes. Identified potential quality issues and initiated investigation in conjunction with our QA department. Drew blueprints for special or modified components and released for production, using SmarTeam 3D rendering software.

As a CSR, I provided phone- and internet-based technical support and assembly troubleshooting. Secondary duties included replacement part assistance for consumers, via telephone and web. Aided coworkers by handling “supervisor” calls; conducted follow-up calls to ensure resolution for customer issues; interacted with diverse customer base and identified product improvement areas through direct contact with consumer. Utilized the SAP business support system.• Our Customer Service department was certified a Center of Excellence by BenchmarkPortal during the four years I worked there.

Duties included assembling and inspecting door panel components; operating light presses, automated saws, and various pneumatic tools; the operation of tongue-in-groove auto-assembler.