United Natural Foods, Inc. (NYSE: UNFI) is the largest publicly traded wholesale distributor delivering healthier food options to people throughout the United States and Canada.As a Senior IT Business Systems Analyst, • Spearheaded multiple initiatives beyond BA responsibilities, significantly enhancing team efficiency and delivering substantial value to both internal stakeholders and business partners.• Innovated and standardized user story documentation and Confluence practices across the Customer Relationship Management (CRM) team, encompassing Customer Experience, Claims, Sales, and Support functions.• Reduced the number of request types from 44 to 9, simplifying and optimizing operational efficiency for the Customer Service Team.• Led a complete redesign and overhaul of case pages, enhancing user interface and experience while improving accessibility and clarity.• Assumed SCRUM Master responsibilities for Customer Experience support and Claims teams, maintaining impeccable oversight and ensuring transparent progress tracking of all sprint activities.• Successfully led the re-documentation, testing, and implementation of a critical third-party-built project (Call Disposition), ensuring seamless integration into production.• Continuously introduced more efficient solutions to promptly meet business partners' needs, driving enhanced productivity and accelerated project delivery.• Learned Xray Test Management for Jira to support the Quality Assurance team in test case development.• Utilized out of the box Salesforce functionality to automate business processes.

United Natural Foods, Inc. (NYSE: UNFI) is the largest publicly traded wholesale distributor delivering healthier food options to people throughout the United States and Canada.(Note: Started as a Contractor through Apex and converted to a full time employee)Credit Claims Project • Gathered the requirements to move Credit Claims requests from a custom application to Salesforce• Improved business process through analysis • Worked to automate the application of business rules previous manually performed Customer Service Project • Expanded the use of Salesforce for the customer experience team to be able to handle customer service calls Supplier Project • Analyzed two existing custom applications because of company merger to develop epics for building out a single supplier system to allow for item submission • Performed data mapping activities to align the data to Master Data Management • Utilized previous retail and supply chain knowledge to apply to the understanding of requirements and to be able to share examples for all to understand

Monster Government Solutions is the leading innovator of talent acquisition and workforce development technology solutions for the government and public sector.Worked on the Monster Works Case Management application for the Monster Government Solutions division. The Case Management application is a SaaS solution for individual states to manage their customers that are seeking unemployment assistance. • Wrote user stories (in JIRA) to implement Federal Unemployment Program• Interfaced with customer representatives for various state agencies to understand the state levelrequirements• Worked with User Experience designer to create mock-ups based on research analysis• Developed customer workflow for program participation to ensure proper recording of Federalreporting data

OneView Commerce transforms retail technology with a single unified commerce transaction engine that synchronizes engagement. • Authored user stories for the OneView Product to integrate buy online pick-up in store functionality into the backend.• Prioritized backlog items to meet external customer requirements while concurrently developing core product functionalities.• Collaborated with the Product Owner at customer to align on backlog priorities and facilitate coordinated development efforts between organizations.

Bose is known as one of the major makers of speakers, headphones, and other related products for the home entertainment, automotive, workplace, military, and pro audio markets. It manufactures a variety of consumer models for stereo systems and home theaters, including its compact Wave music system. As a Senior Business Systems Analyst / Product Owner, I have worked across business groups for the applications that support the Corporate retail stores, customer call center, retail field services support as well as internal processes.• Bose Green Belt certified, with a focus on process improvement and efficiency.• Developed requirements for Microsoft Dynamics CRM to support Pro business areas.• Collaborated with supply chain and finance teams to decompose SAP epics into JIRA stories for offshore scrum teams.• Unified three separate support groups into a single team, enhancing application support through knowledge sharing without increasing headcount.• Optimized backlog management by aligning and prioritizing work based on business value, and limiting work in progress to reduce context switching and improve completion rates through team data analysis.• Transitioned the team from Waterfall to Kanban methodology to improve workflow efficiency.• Expanded a custom retail application’s reach from 7 to 16 countries, enhancing its global usability.• Acquired expertise in testing the mobile (iPad) version of the custom retail application to ensure functionality and performance.• Conducted data analysis using SQL and Excel for data from SAP and a secondary SQL instance, managing information for 18,000 storefronts and over 200 products.

Universal Wilde provides technology-enabled, data-driven marketing communication solutions from thought to distribution. Our full-service capabilities include offset and digital print – variable print and print-on-demand, direct mail services, automated fulfillment, and distribution programs.I was a Business System Analyst and Project Manager for the development of client-facing data processing applications to support the creation of personalized marketing materials. Managed multiple projects with a focus on user-centric solutions.Retirement Plan Notification System for a major financial institution:• Elicited and documented requirements to align with client needs.• Designed a custom web-based user interface, tailored to the client's workflow analysis.• Employed prototyping techniques to secure client consensus on design and workflow.• Created and managed project schedules using Microsoft Project.CVS Prescription Benefits Card Application:• Conducted client training sessions at user sites to ensure smooth application adoption.• Authored a comprehensive User Guide for application use.• Developed and successfully executed test cases to validate application functionality.• Provided post-go-live support, resolving client issues through data analysis with SQL and Excel, ensuring accurate information delivery.

Hasbro, Inc. is an American multinational toy manufacturing and entertainment holding company and headquartered in Pawtucket, Rhode IslandAs a Technical Solutions Architect, I collaborated with Hasbro’s digital media producers, internal brand teams, and external agencies to design and implement innovative online interactive media experiences.• Transitioned the online experience “Littlest Pet Shop VIPs” from a US-based vendor to an international vendor in Brazil. Oversaw application hosting and support to ensure compliance with local market legal requirements.• Managed technical operations for Beybladebattles.com, an online platform with 8 million global users. Coordinated with multiple vendors, including creative agencies, product code providers, hosting services, and Content Delivery Network (CDN) providers.• Conducted technical assessments of vendors for interactive experiences such as Bot Shots and Bonkazonks using a comprehensive Hasbro Vendor Evaluation Matrix.Executed tasks in various areas including:• Content Delivery Network (Akamai)• Server management (Rackspace for physical servers, Terremark for cloud-based solutions)• Contract negotiation and Statement of Work (SOW) reviews• Contract reviews in collaboration with the legal department• Integration of Facebook applications for Scrabble Flash and My Little Pony• International website localization, ensuring compliance with legal restrictions• Consumer affairs• Testing, including localization

John Hancock Life Insurance Company, U.S.A. is a Boston-based insurance company. In 2004, Canadian multinational life insurance company Manulife Financial acquired John Hancock and operates it as an independent subsidiary.While working in the Funds Tech Resources organization fulfilled multiple roles and responsibilities across various projects and business groups.Led multiple projects involving both internally developed applications and commercial vendor products (Charles River IMS), with a range of responsibilities including:• Engaging with Business Units: Facilitated communication to gather requirements and document business needs.• Requirements Elicitation and Documentation: Captured and documented detailed requirements for various projects.• Data Analysis: Utilized SQL queries to perform in-depth data analysis.• Collaborated with Offshore Development Resources: Coordinated with global teams to ensure project alignment and progress.• Project Planning and Documentation: Created comprehensive planning documents, including System Test Plans, Configuration Management Plans, and Implementation Plans.• Test Case Development and System Testing: Developed test cases, wrote and executed system test scripts, and provided support for User Acceptance Testing (UAT).• Prototyping: Developed prototype business applications to define and refine business workflows.• System Testing and Defect Management: Served as the system tester, researched and debugged defects, and documented findings in Quality Center to guide developers. Ensured requirements traceability for thorough testing coverage.• User Training and Documentation: Created online help guides and training materials, and conducted training sessions for end users.• Crystal Reports Development: Leveraged prior programming experience to self-learn and develop Crystal Reports. Contributed to the creation of 150 Crystal Reports and assisted the application support team.

RTX Corporation, formerly Raytheon Technologies Corporation, is an American multinational aerospace and defense conglomerate headquartered in Arlington, Virginia.• Software Engineer: Promoted to Software Engineer after earning Master of Software Engineering degree, and then transitioned to System Engineering department. Utilizing Rational Rose to update and create use cases and sequence diagrams based on evolving requirements. Managed specification updates using DOORS in response to change proposals and developed comprehensive Software Requirements Specifications (SRS) and Interface Requirements Specifications (IRS) for multiple programs, derived from top-level requirement documents.• Software Integrator: Executed regression testing and verified code fixes to ensure alignment with requirements. Managed pre-visit preparations and conducted test procedures in collaboration with customers for User Acceptance testing. Authored detailed test reports for submission to upper management and customers, ensuring transparent communication and documentation of testing outcomes.• Process Engineer: Spearheaded evidence collection for the Capability Maturity Model Integration (CMMI) Level 5 assessment. Monitored earned value and participated in monthly program management reviews. Delivered training sessions to disseminate process improvements and led Six Sigma initiatives to enhance software processes and streamline Software Management Reviews.• Technical Support - Configuration Manager: Delivered release engineering support for software programs, including building software using Clear Case and PVCS, ensuring robust configuration management and release processes.

Roche Bros. Supermarkets, Inc. is a chain of supermarkets based in Mansfield, Massachusetts. The company's stores are primarily located in the Boston Metro AreaI worked in various roles from Customer Service performing the roles of cashier and bagger to front end supervisor responsible for working with budget to schedule 130 associates on a weekly basis. I worked as Grocery Clerk responsible for building product displays and as a grocery receiver responsible for the accurate recording pf products delivered to the store. As a Dairy Clerk, I was in charge of the daily ordering of all items in the dairy department using previous sales data and projected sales to ensure product availability .

State Street is a global leader across investment servicing, markets and financing, and investment management.As a mutual Fund Accountant,I calculated the daily Net Asset Value (NAV) for mutual funds as part of the New England Funds groupand I worked on International Funds as part of portfolio responsibilities