Christopher Ford Email and Phone Number

The Senior Billing Analyst is responsible for ensuring accuracy and efficiency across our billing process. This role drives key reporting for the team to identify opportunities to improve the team operations and ensure consistency across processes including but not limited to Compliance, Line haul, Fuel Surcharge, Hosted Solutions CXT, and MS Dynamics.

Collaborating with Project Manager to correct inaccurate data using Excel, SQL, and other CRM programs such as Salesforce to ensure proper delivery of information to clients.Develop ad hoc reports through generation of financial statements and understanding operational products for different scenarios as they arise. Created the standard format for over 70,000 rows of customer-validated data and implemented an easier user-friendly database to improve the standard work for QA, compensation, and sales.

Charged with defining territorial strategy and revenue design with focus on uncovering opportunities for value-creation. Designated social media steams to collaborate and communicate with all levels of employees and management during the course of field training and implementation.Secured position as Salesforce Team Lead leading a cross functional team that executed a 5 step business assessment approach Involved in the execution for over $300,000 in sales within a full calendar year (Call Center and Residential Sales)

Customer service, sales, account management, leasing agreements, and collections.

Analyzed financial information, prepared financial reports, performed quality audits, and informed managment of billing and other financial activities utilizing complex MS Excel spreadsheets vlookups, and pivot tables.Validated contract rates & Communication with our Sales and Revenue Management teams to resolve customer issues through reconciliation, procurement, and understanding GAAP.Utilized computerized accounting software programs (CMS, Excel, Quicken) to account for month-in closing, inventory, and any cost of goods sold/ distributed.Maintains telephone and personal contact with staff and vendors on receivable matters as directed by manager to ensure proper functioning of a $375,000 revenue HUB

Held full accountability for IT projects and deliverables, including planning, budgeting, estimating, and leadership of multi-disciplinary network analysts. Assessed, mitigated, and managed Program and project-level risk. Acted as Project Manager, coordinating team of 5 Business Analysts intern focused on eliciting, documenting and managing cross-functional user stories for a multi-tier architecture.Dedicated to assisting the University environmentTroubleshooting technical problems related to Information technologySkill set includes: Network Connection, Hardware Maintenance, Software Maintenance, Ghost Images for labs, Case Reporting, & Staff DevelopmentViewing financial data and extracting them into reports for the Department of Information Technology

Newcomer Dedication Award (June 2006)Employee of the Month (July 2006)Purged and processed A/R invoices for use in company wide networkResponsible for retrieving mail, copying invoices and creating invoice batches assigned by client