Christopher Frawley

Christopher Frawley Email and Phone Number

Experience Researcher | Beyond Philosophy Consultant | Customer Experience Designer / Strategist @ Beyond Philosophy
sarasota, florida, united states
Christopher Frawley's Location
Miller Place, New York, United States, United States
Christopher Frawley's Contact Details

Christopher Frawley work email

Christopher Frawley personal email

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About Christopher Frawley

I help organizations as a customer experience researcher / designer, insight detective, and business strategist.As a customer experience consultant, I have delivered results for leading brands such as American Express, Caterpillar, NCR, Lilly, Direct Energy, and AARP.I've helped launch two start-up airlines, spearheading the customer experience design and branding.As a digital transformation leader, I was a driving force in the airline industry's transition to electronic transactions such as e-ticket, online ticket sales, self-service kiosks and web check-in.I have extensive experience in marketing, brand and business development, product design and management, building customer interaction platforms, enabling electronic B2C interactions, and streamlining processes.Specialties: Customer Experience Design, Customer Value Research, Strategic Planning, Branding and Identity, Self Service Program Design, Customer Process Integration

Christopher Frawley's Current Company Details
Beyond Philosophy

Beyond Philosophy

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Experience Researcher | Beyond Philosophy Consultant | Customer Experience Designer / Strategist
sarasota, florida, united states
Employees:
16
Christopher Frawley Work Experience Details
  • Beyond Philosophy
    Principal Consultant
    Beyond Philosophy Mar 2012 - Present
    Greater New York City Area
    Beyond Philosophy are recognized as the world’s Thought Leaders on Customer Experience. That means our clients benefit from leading edge thinking and real world results to help them improve the experiences they deliver to customers. We specialize in designing emotionally engaging experiences that drive business value and reduce costs.As a senior Consultant at Beyond Philosophy, I have been involved in many Customer Experience engagements. By guiding our client firms from strategy to… Show more Beyond Philosophy are recognized as the world’s Thought Leaders on Customer Experience. That means our clients benefit from leading edge thinking and real world results to help them improve the experiences they deliver to customers. We specialize in designing emotionally engaging experiences that drive business value and reduce costs.As a senior Consultant at Beyond Philosophy, I have been involved in many Customer Experience engagements. By guiding our client firms from strategy to action, we have helped them grow revenues, increase Customer Retention and Loyalty, and improve performance in Customer Satisfaction and Net Promoter metrics. I blend our pioneering approach with practical experience to deliver superior results. Show less
  • Clientsong Insights
    Principal
    Clientsong Insights Apr 2006 - Present
    New York City Metropolitan Area
    customer insight research and customer experience design and execution
  • Eos Airlines
    Vice President Marketing And Distribution
    Eos Airlines May 2005 - Mar 2006
    Start up marketing activities, building customer commerce platforms, customer experience design and implementation. Network marketing, product management.
  • Continental Airlines
    Managing Director E-Commerce
    Continental Airlines Nov 1996 - Sep 2004
  • Amadeus / System One
    Business Leader
    Amadeus / System One 1986 - 1996

Christopher Frawley Skills

Strategy Program Management Start Ups Product Management E Commerce Strategic Planning Leadership Customer Experience Business Strategy Team Building Marketing Strategy Airlines Product Marketing Marketing Communications Customer Insight New Business Development Management Market Research Management Consulting Customer Experience Design Contract Negotiation Customer Service Marketing Business Development Product Development Customer Service Management Marketing Communications Planning

Christopher Frawley Education Details

Frequently Asked Questions about Christopher Frawley

What company does Christopher Frawley work for?

Christopher Frawley works for Beyond Philosophy

What is Christopher Frawley's role at the current company?

Christopher Frawley's current role is Experience Researcher | Beyond Philosophy Consultant | Customer Experience Designer / Strategist.

What is Christopher Frawley's email address?

Christopher Frawley's email address is cl****@****hoo.com

What is Christopher Frawley's direct phone number?

Christopher Frawley's direct phone number is +181393*****

What schools did Christopher Frawley attend?

Christopher Frawley attended The College Of New Jersey.

What skills is Christopher Frawley known for?

Christopher Frawley has skills like Strategy, Program Management, Start Ups, Product Management, E Commerce, Strategic Planning, Leadership, Customer Experience, Business Strategy, Team Building, Marketing Strategy, Airlines.

Who are Christopher Frawley's colleagues?

Christopher Frawley's colleagues are Jamella Mcdonald, Prantosh Prantosh, Debbie Lewis, Dnasn Shhsh, David Ive, Kolby Brailsford, Lorraine Shaw.

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