I help organizations as a customer experience researcher / designer, insight detective, and business strategist.As a customer experience consultant, I have delivered results for leading brands such as American Express, Caterpillar, NCR, Lilly, Direct Energy, and AARP.I've helped launch two start-up airlines, spearheading the customer experience design and branding.As a digital transformation leader, I was a driving force in the airline industry's transition to electronic transactions such as e-ticket, online ticket sales, self-service kiosks and web check-in.I have extensive experience in marketing, brand and business development, product design and management, building customer interaction platforms, enabling electronic B2C interactions, and streamlining processes.Specialties: Customer Experience Design, Customer Value Research, Strategic Planning, Branding and Identity, Self Service Program Design, Customer Process Integration
Listed skills include Strategy, Program Management, Start Ups, Product Management, and 23 others.