Gabriel Christopher Email & Phone Number

Lagos, Nigeria

- Provide strategic direction and day-to-day leadership for the team, ensuring that all Ambassadors are aligned with key objectives. oversee the execution of targeted outreach strategies, utilizing data insights and customer behavior patterns to drive meaningful engagements.- Monitor team performance, setting clear goals, and providing feedback and.

Lagos State, Nigeria

- Proactively engage with customers who have signed up for Microsoft 365 trial subscriptions. Drive meaningful conversations around Product Lead Growth by understanding customer needs, addressing inquiries, and guiding them through product features, benefits, and value propositions to increase trial-to-subscription conversion rates.- Lead outreach.

Lagos, Lagos State, Nigeria

• Led efforts to continuously enhance IT capabilities, securing senior management sponsorship and promoting stakeholder engagement.
• Lead annual IT policy, procedures, and documentation review to ensure compliance with industry best practices and regulatory requirements
• Provided hands-on technical leadership for infrastructure implementation, system upgrades and operational troubleshooting.
• Orchestrated research initiatives to minimize risk and maximize opportunities, aligning technology research with business goals and measuring value contributed
• Led initiatives to specify, procure and implement systems that provide networking, Surveillance systems (CCTV) and storage platforms and solutions with proven ROI.
• Stay up to date with the latest technological developments and industry standards to ensure the organization's systems remain current and effective.

Lagos, Nigeria

• Providing technical support to employees across Nigeria, USA, China, Vietnam, Rwanda, Costa Rica etc. via phone, email, or chat, and resolving technical issues related to Microsoft 365, RAVE, Avaya, and other products.
• Install, configure, and troubleshoot software components remotely for users outside Nigeria.
• Provide Leadership in the planning and execution of IT projects, contributing technical expertise and ensuring successful project delivery.
• Take ownership of incidents, tracking and escalating within the scope to ensure they are resolved within the appropriate SLA (Service Level Agreements).
• Promptly respond to alerts that various monitoring systems generate and Assist with the implementation and enforcement of security policies.
• Coordinate IT onboarding of new employees, Access provisioning, Systems setup, IT orientation for Microsoft Support Engineers and other Line of Businesses.

Lagos, Nigeria

• Provided frontline support to end-users across Lagos and other locations, addressing hardware and software issues, and escalating complex cases to appropriate teams.
• Managed Active Directory, user accounts, and permissions, ensuring a secure and organized user environment.
• Be involved in the implementation of the Application portfolio, including ERP, Customer Experience Portal, and other applications as needed.
• Contribute to solution design, testing, evaluation, and commissioning of terminal automation systems, applications, networks and infrastructure as a subject matter expert.
• Manage and monitor Azure AD, DataBase backup and AzureAD Connect sync.
• Collaborated with vendors to procure hardware and software, obtaining cost-effective solutions without compromising quality, etc.

Nigeria