Senior Professional Services Program Manager – Account Management ServicesNautilus Hyosung AmericaDelivered end-to-end Program/Account Management for NexGen ATM cash machines. Developed plans and configured/tested machines for up to 12 medium to large projects annually. Key customers included large financial institutions, such as Flushing Bank, Hamni Bank, North Dallas Bank & Trust, First National Bank of Gainesville, and many, many others. Reported to Sr VP, Global Software.SALES SUPPORT / CLIENT ENGAGEMENT: Gained trust of CXO-level clients (PMO, CIO), gathered requirements, and developed proposals with Sales: co-negotiated SOWs. Onboarded customer, planned/executed deployment, and delivered training and technical support.NEW STRATEGIC CUSTOMERS: Selected by management as Services Program Manager to develop rapport and implement branch transformation projects for 25+ high-profile new logo large financial institutions.ONSITE DIRECTION: Partnered with local contractors, vendors, and network providers to install hardware, configure systems, "bring live," and test software. Conducted ATM training for replenishment (Brink's), banking services, and other teams.CUSTOMER SATISFACTION: Established relationships with customer stakeholders and represented customers to internal development. Frequently requested by name by customers. Delivered consistent customer satisfaction scores between 85% to 90%.WIN10 NETWORK CERTIFICATION CUSTOMER SUPPORT: Selected as 1 of 2 Project Managers to assist customers in gaining WIN10 Network certification supporting installs/upgrades requiring certifications from certain networks (VISA, FISERV, MC, others).

Senior IT Consultant / Enterprise Program Manager – IT Services and TransformationSibridge ConsultingBuilt and directed teams of up to 50 internal and customer IT/business reports to deliver enterprise solutions for strategic clients Hertz Rental Cars, H&P Drilling, and Dollar Rental Car. Oversaw project technical documentation and training. Partnered with client CIOs and CEOs to develop project vision and strategies. Increased account penetration average of 30% per year.PMO Solutions: Established 2 PMO from scratch and provided seasoned leadership to the technical operations staff.H&P DRILLING: Recruited/organized newly formed, 6-member Enterprise Performance Management and Network Data Security team to focus on response time improvement, application availability, and security management for oil rigs located globally.HERTZ PROJECT #2: Managed global Telepresence project to replace existing audio visual and network peripherals, driving 20% network utilization improvement and near-immediate global availability. Redesigned security infrastructure resulting in $90K+ additional savings annually.

Senior Enterprise Project Manager / Solution Director / Engagement ManagerATOS IT SolutionsLed hardware, software, storage, telecommunications, network, and data security projects for strategic client Siemens. Designed and costed solutions and executed plans. Streamlined client infrastructure and application financials analysis enhancing KPI and P&L management.UNIX / ORACLE / SQL SOFTWARE UPGRADES: Took charge to upgrade software for all Unix, Linux, Oracle, and SQL on 800 servers and moved support offshore, saving $450K per year.WIN RATE: Designed and priced more than 100 add-on solutions (server, software, routers), valued from $10K to $1M+. Achieved win rate of 70% - some $500M add-on business in 2 years.

Formed the California Prawn Company to research and implement an indoor aquaculture farm concept which would allow for the continuous 365 days per year production of freshwater prawn.

Recruited back by former employer to assist with major restructuring of EDS’s global sales support organization.Solution Director – Global Sales / Project Management, Strategic ClientsEDSManaged all sales support for new and add-on business globally. Defined costs and pricing and gained approval from Sales, Operations, and Finance. Managed 3 to 5 deals valued from $50M to $500M concurrently across Healthcare, Manufacturing, Transportation, and Oil & Gas sectors. Defined opportunity and presented proposed solutions to client CIO/COO/CTO.SALES RESTRUCTURING: Instrumental in restructuring global sales support organization. Partnered with Sales team and C-level executives to create new processes for pre-qualification, needs assessment, client presentation, and transition to solution delivery.SALES TARGETS: Led cross-functional teams of up to 50 across multiple geographies for sales opportunities worth between $1M and $1B. Won 3 to 4 hosting, infrastructure, applications management, and business process outsourcing (BPO) annually. Consistently exceeded annual sales target of $75M.STRATEGIC NEW LOGOS: Motivated teams across multiple geographies to win 2 new-logo pursuits (American Airlines, PDQ Company), each valued at $300M+.NEW ADD-ON SALES PROCESS: Directed team of McKinsey consultants and Sales leaders to develop add-on sales process streamlining complex sales process down to abbreviated process requiring just 1 salesperson. New process generated $15M+ in first 4 months.

Solution Director, Siemens Transportation Services & Siemens CommunicationsSiemensLed newly formed IT outsourcing team to develop technical solutions during sales process. Pre-qualified clients, validated business requirements, generated potential solutions/pricing, and designed client presentations. Supported $10M to $150M sales opportunities, achieving short list status for 60%+ of bids; closed 3 sales worth $160M total.

Moved to EDS after company acquired former employer (MCI Systemhouse) and charged with supporting sales efforts for Southwest region. Quickly adjusted to culture changes at EDS and led teams of up to 12 in supporting the entire sales process from pre-qualification to contract signing. Also trained and mentored new employees.

Promoted into sales support role and assigned responsibility for planning Y2K software testing for the entire global delivery services organization. Also developed RFP responses, prepared cost models, performed due diligence and developed client presentations, contracts and schedules.

Led team of 47 system programmers and database administrators providing day-to-day support and project-related activities for 30+ clients in three IT outsourcing centers across the US. Coordinated numerous large-scale system implementations, data center migrations and workload consolidations.

MVS, Program Products, and System PerformanceManaged 32 system programmers providing support for MVS/ESA, JES2, associated sub-products, and more than 250 program products for 1,800+ clients.