Chris Headley Email & Phone Number

Omaha, NE, US

Omaha, Nebraska, United States

• Crafting Strategic Partnerships Across Private and Public SectorsManaged a portfolio of clients with over $1 billion in annual payments, including a key government partner. Navigating complex contract details and.
• Advisor & Trusted Partner to C-Level ExecutivesConducting over 60 executive reviews, I cultivated a role as a strategic advisor for senior leaders, blending data insights with tailored guidance to empower their.
• Driving Cross-Functional Solutions Across TeamsMy approach extended beyond simple implementation, I facilitated collaboration across Sales, IT, Risk, and Legal to deliver comprehensive solutions that met regulatory and.
• Empowering Teams and Mentoring New TalentCreated a welcoming and effective onboarding process, helping new hires settle in and start strong. Through personal mentorship, I helped them reach milestones early and feel.

Greater Omaha Area

• Stewarding Growth for Diverse Mid-Market AccountsManaged a portfolio of 120 mid-market accounts, including several Fortune 500 clients, driving over $500 million in payments volume. My approach was all about fostering.
• Advisor to Executive Teams on Strategic Account PlanningGuided the development of over 300 account plans & business reviews, transforming insights into actionable strategies that supported growth and reduced churn. By.
• Tailoring Cross-Functional, Client-Centered SolutionsPartnered with Sales, IT, Risk, and Legal to deliver solutions tailored to clients’ needs. My work didn’t just meet client expectations—it often set new standards.
• Mentoring with a Focus on Big-Picture ThinkingSupported new hires in developing a holistic understanding of our processes and strategies. My mentorship went beyond immediate tasks, helping team members build confidence.

Greater Omaha Area

• Supporting PayPal’s Compliance EffortsPartnered with Compliance, Risk, and Legal teams to shape a process that handled regulatory inquiries, especially from the CFPB and FTC. I helped streamline responses, ensuring.
• Finding Patterns for Better ProcessesAnalyzed compliance data to uncover patterns and inform improvements, creating processes that minimized risk and elevated operational standards. By lending insights into these.
• Guiding Colleagues through Compliance ComplexitiesShared my knowledge of government regulations, helping teammates understand and navigate the rules with ease. My focus was always on being clear, practical and.

Omaha, Nebraska

Responsible for loading complaints contacts into task delivery system and ensured all monthly service targets were met by specialist team. Analyzed root cause data in customer complaint scorecards. Recommended improvements in the customer service experience via phone, email and social media.

• Enhancing Global Dispute and Chargeback EfficiencyLed the review of PayPal Dispute and Chargeback cases across global teams, delivering coaching that improved win rates and operational efficiency. I spearheaded process.
• Standardizing SOPs for Worldwide ConsistencyDeveloped and refined SOPs, training manuals, and quick reference guides, setting new standards for operational accuracy and team alignment. My work ensured that teams across.
• Training Across Regions to Build Strong TeamsLed training sessions, both in person and remotely, to welcome new hires and share best practices. I was proud to visit different offices and connect with teammates.
• A Resource Known for Empathy and GritThroughout my career, I’ve been known for my dedication and genuine care for those I work with. I’ve built a reputation as someone who can be counted on, whether it’s tackling a.

Bachelor Of Arts (B.A.), English Language And Literature/Letters

Activities and Societies: Music Director-KDCV-Dana College Radio Editor of campus literary magazine “The Sower”.

Diploma, General Studies

Activities and Societies: In-Depth Section Editor-'The Lance'-School Newspaper.